Well i had a problem in game with a bug. So i thaught hmm ill use rightnow to get it sorted. they claim 48-72hrs response. Not bad i think. so i post my problem ... 72 hours passes so i update it.. 10 days and still nothing. so i update again and finaly 11 days later i get this load of rubbish. So much for a caring system ...
Here is the complete log of it.
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Customer (x 02/06/2004 12:11 AM
I recently got my SC suit and items. i did SI quests to get all the roman items from the lost stone of arawn quest. I was playing and all were fine at 100% Durability and 100% con. i look 10 minutes later and 2 of my items have just droped to 70% con. all my other items are 100% and there is no reason for it. All i did was browse the housing area.
The items in question are,
Ancient Roman Coin
Belt of Barbed Scales
Seeing as though i need these for my SC i dont want to be walking round with unfairly degraded items..
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Customer (x 02/06/2004 12:31 AM
Character name is Entran ( 50 paladin )
Server / realm is Albion / Prydwen
The items were aquired 2 days ago so there is no reason for them to degrade let alone 30% degradation instantly.
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Customer (x 02/10/2004 07:04 PM
Problem is still there after over 90 hours of posting here. Really needs sorting as i need these gems for my SC suit.
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Customer (x 02/16/2004 07:07 PM
Well its been 10 days and still no reply. I was under the impression part of my £8 a month went toward a customer "service".
You claim 48-72 hours as a response time. I can't say as im impressed. By paying my £8 i assume ill get a decent customer service and not just be ignored when i ahve a problem.
Please sort it.
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Subject
Item condition problem
Discussion Thread
Response (CS) 02/17/2004 04:51 PM
Hello,
We are sorry but we can not do anything for the condition of these items.
Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
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Well there it is. GoA the friendly caring people. i wait 11 days for a one sentence response with no explanation or reasoning and aboive all nothing sorted. So i have broken items and they dont care to sort it. Theyre really earning my respect and subs fee.
Here is the complete log of it.
----------------------------------------------
Customer (x 02/06/2004 12:11 AM
I recently got my SC suit and items. i did SI quests to get all the roman items from the lost stone of arawn quest. I was playing and all were fine at 100% Durability and 100% con. i look 10 minutes later and 2 of my items have just droped to 70% con. all my other items are 100% and there is no reason for it. All i did was browse the housing area.
The items in question are,
Ancient Roman Coin
Belt of Barbed Scales
Seeing as though i need these for my SC i dont want to be walking round with unfairly degraded items..
--------------------------------------------
Customer (x 02/06/2004 12:31 AM
Character name is Entran ( 50 paladin )
Server / realm is Albion / Prydwen
The items were aquired 2 days ago so there is no reason for them to degrade let alone 30% degradation instantly.
------------------------------------------------
Customer (x 02/10/2004 07:04 PM
Problem is still there after over 90 hours of posting here. Really needs sorting as i need these gems for my SC suit.
------------------------------------------------
Customer (x 02/16/2004 07:07 PM
Well its been 10 days and still no reply. I was under the impression part of my £8 a month went toward a customer "service".
You claim 48-72 hours as a response time. I can't say as im impressed. By paying my £8 i assume ill get a decent customer service and not just be ignored when i ahve a problem.
Please sort it.
------------------------------------------------
Subject
Item condition problem
Discussion Thread
Response (CS) 02/17/2004 04:51 PM
Hello,
We are sorry but we can not do anything for the condition of these items.
Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
----------------------------------------------
Well there it is. GoA the friendly caring people. i wait 11 days for a one sentence response with no explanation or reasoning and aboive all nothing sorted. So i have broken items and they dont care to sort it. Theyre really earning my respect and subs fee.