Wireless desktop problem

[Rubber Bullets]

Hi,

Just bought a Microsoft Desktop 1000 for Sharon to use on her PC. It works just fine, but the computer refuses to see it when first switched on.

I have reinstalled the software twice and found the newest versions. All it takes is to unplug and replug the usb cable, but this is a bit of a pain cos of where the computer is.

Has anyone got any idea how I can sort this? I sent a detailed explanation to Microsoft and expected a reply in 24 hours, that was on Tuesday.

Thanks

RB

 

[Insane]

just a quick silly question.

Could you check and see if your bios has "USB Keyboard" enabled?

Cant remember where abouts in the BIOS its found tho sometimes buried in the Advanced options

thats the only thing i can think of

 

[Rubber Bullets]

Thanks for the advice Insane. I'll give it a go tomorrow.

I know it's a tricky one to answer, I just haven't a clue where to start with it.

RB