Z
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Guest
Personal Information Problem.
Discussion Thread
Response (CS) 11/03/2003 03:24 PM
Hello,
Unfortunately we do not change Subscription password under any means.
As stated in the EULA par 4
" You are responsible for maintaining the confidentiality of your password and are responsible for any damage, harm, lost or deleted characters, etc. resulting from your disclosure or allowing the disclosure of any password or from use by any person of your password to gain access to your Account."
Regards,
---------------------------------------------
European Dark Age of Camelot Customer Support
Customer (************) 11/02/2003 04:03 AM
Hello!
I have bought this Account new in the store at webhallen.com and I still have the receipt. The other day I was trying to get a New Game-Password without success, I thought you hade some delay on the server or something so I waited 24 hours for the new Game-Password but I got none. After a while I thought I will search where the problem might be so I went to Personal-Information and got shocked when I saw someone elses Information and E-Mail there. I changed it back to my information and sent for a new Game-Password, but then i realized that this other person had gotten my Subscription-Password. My request is that I would like to have a new Subscription-Password since this cannot have been near my fault what happend.
I mean, this is my brand-new DAoC Account and all of an sudden someone elses Personal-Information is in there. How is that possible?
Thanks in Advance
Discussion Thread
Response (CS) 11/03/2003 03:24 PM
Hello,
Unfortunately we do not change Subscription password under any means.
As stated in the EULA par 4
" You are responsible for maintaining the confidentiality of your password and are responsible for any damage, harm, lost or deleted characters, etc. resulting from your disclosure or allowing the disclosure of any password or from use by any person of your password to gain access to your Account."
Regards,
---------------------------------------------
European Dark Age of Camelot Customer Support
Customer (************) 11/02/2003 04:03 AM
Hello!
I have bought this Account new in the store at webhallen.com and I still have the receipt. The other day I was trying to get a New Game-Password without success, I thought you hade some delay on the server or something so I waited 24 hours for the new Game-Password but I got none. After a while I thought I will search where the problem might be so I went to Personal-Information and got shocked when I saw someone elses Information and E-Mail there. I changed it back to my information and sent for a new Game-Password, but then i realized that this other person had gotten my Subscription-Password. My request is that I would like to have a new Subscription-Password since this cannot have been near my fault what happend.
I mean, this is my brand-new DAoC Account and all of an sudden someone elses Personal-Information is in there. How is that possible?
Thanks in Advance