X
xGenocidex
Guest
Hello,
Thank you for your update. I am sorry to hear you are so unhappy with our service and will try to explain what happened.
First off all I hope you will excuse me for not responding to the individual accusations made in that thread.
On topic: We investigate each and every case that is reported to us. For epic monsters and encounters, if the monster/encounter was completed in the way it is intended and the loot drops to a place the players can't reach it, we WILL restore the items to the BG leader. We have done so many times in the past (as is even described in the thread you quote) and will continue to do so in the future.
However in this case our logs show that the monster was killed in a way, or a location, that made it not drop loot correctly. This probably means that people it was trying to agro were out or it's reach (on land for example) or the creature was pulled to far away from it's spawn point. Basically the encounter was not done in the way it was intended and thus it was the BG's fault you didn't receive any drops. It was not a bug in the game and therefore you are not entitled to anything.
I agree completely that the original message could have explained the reason you weren't getting anything restored better and we will strife to be more informative in similar cases in the future.
Once again I'm sorry to hear that you are so unhappy with our service and I hope this explanation clears up some of the misconceptions people seem to have on the matter.
Yours sincerely,
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So what? its our fault that... they can't be arsed to put collision detection into the game? and thus every time a monster bugs "out of reach" they refuse to do anything about it? ............i just like the
"Basically the encounter was not done in the way it was intended" Errrr bullshit?
Thank you for your update. I am sorry to hear you are so unhappy with our service and will try to explain what happened.
First off all I hope you will excuse me for not responding to the individual accusations made in that thread.
On topic: We investigate each and every case that is reported to us. For epic monsters and encounters, if the monster/encounter was completed in the way it is intended and the loot drops to a place the players can't reach it, we WILL restore the items to the BG leader. We have done so many times in the past (as is even described in the thread you quote) and will continue to do so in the future.
However in this case our logs show that the monster was killed in a way, or a location, that made it not drop loot correctly. This probably means that people it was trying to agro were out or it's reach (on land for example) or the creature was pulled to far away from it's spawn point. Basically the encounter was not done in the way it was intended and thus it was the BG's fault you didn't receive any drops. It was not a bug in the game and therefore you are not entitled to anything.
I agree completely that the original message could have explained the reason you weren't getting anything restored better and we will strife to be more informative in similar cases in the future.
Once again I'm sorry to hear that you are so unhappy with our service and I hope this explanation clears up some of the misconceptions people seem to have on the matter.
Yours sincerely,
----
So what? its our fault that... they can't be arsed to put collision detection into the game? and thus every time a monster bugs "out of reach" they refuse to do anything about it? ............i just like the
"Basically the encounter was not done in the way it was intended" Errrr bullshit?