Impressed Someone tried to get into my EA:Origin account lol

[TdC]

Judging from the chat transcripts it looks like EA wasn't having any of it....however...

I magically have an extra game in my Origin account which magically appeared there. Can it be this leet hacker dude is a secret philanthropist?

Spoiler: chat sesh one

Rohit Apr 28, 2017 09:10:46 PM
Thanks for contacting EA Customer Experience, my name is Rohit. How may I assist you today?
you Apr 28, 2017 09:10:54 PM
Hello, my mailbox was hacked and I wanted to change it, but I do not remember that I raised the security question
you Apr 28, 2017 09:12:21 PM
My names Teedles McBacon
Rohit Apr 28, 2017 09:13:24 PM
Nice to see you Teedles.
you Apr 28, 2017 09:15:18 PM
What should I do?
Rohit Apr 28, 2017 09:15:19 PM
May I know from where are you contacting us?
you Apr 28, 2017 09:16:31 PM
I live in the USA, now I'm visiting Russia
Rohit Apr 28, 2017 09:16:36 PM
I need to arrange a call back for you, as these type of issues are handled by the phone team, you will be assisted by the phone team, because they have more access to the things than we chat team have. You will get a call back in next 5-10 minutes. May I please know the number on which you want to receive a call right now?I
you Apr 28, 2017 09:17:54 PM
I do not have a phone number, I contact friends and work in a social network facebook
Rohit Apr 28, 2017 09:18:57 PM
I am sorry to say, this issue can only be resolved on phone as phone support team only have the access to secure your account. I hope you understand my concern.
you Apr 28, 2017 09:19:21 PM
sure
Rohit Apr 28, 2017 09:19:43 PM
Is there anything else I can assist you with today?
you Apr 28, 2017 09:19:48 PM
Apparently soon my account will be withdrawn (
Rohit Apr 28, 2017 09:20:41 PM
Don't worry as our phone support team will help you to secure your account and resolve your issue.
you Apr 28, 2017 09:20:54 PM
Tell me, and in this case, you can transfer an alias?
Rohit Apr 28, 2017 09:21:56 PM
No. I can't.
Rohit Apr 28, 2017 09:22:32 PM
Is there anything else I can assist you with today?
you Apr 28, 2017 09:22:41 PM
It is a pity that I'm not at home now, I would ask my friends for a phone number
Rohit Apr 28, 2017 09:24:05 PM
Okay.
Rohit Apr 28, 2017 09:26:02 PM
Here is the phone number: <EA phone deleted by el teed>
Rohit Apr 28, 2017 09:26:11 PM
You can call us anytime.
you Apr 28, 2017 09:26:13 PM
I have a closest friend in Ukraine, a call from the Ukrainian number is possible?
Rohit Apr 28, 2017 09:26:14 PM
It's been a pleasure to assist you. I would like to thank you for contacting EA Support and wish you a good day. Please don't hesitate to contact us again in the future.
Rohit Apr 28, 2017 09:26:35 PM
Have a nice day, take care.
Rohit Apr 28, 2017 09:27:27 PM
Are you able to understand what I wrote above? Regarding this issue you need to contact our phone support team, if you do not have then you have to arrange phone to call, and if you are unable to do that then we can not help you in this case.
Rohit Apr 28, 2017 09:27:48 PM
Is there anything else I can assist you with today?
you Apr 28, 2017 09:28:07 PM
I understand, I'm just really worried
Rohit Apr 28, 2017 09:28:20 PM
Do not worry at all.
Rohit Apr 28, 2017 09:28:29 PM
Goodbye. Take care.
you Apr 28, 2017 09:28:56 PM
Bye.

Spoiler: chat sesh two

Prashant Apr 28, 2017 10:06:05 PM
Thanks for contacting EA Customer Experience, my name is Prashant. How may I assist you today?
you Apr 28, 2017 10:06:08 PM
Hello, why my mail is not updated in the origin, put <leet russian email address> on Forum | EA Answers HQ | EN ???
you Apr 28, 2017 10:06:33 PM
My name Mika.
Prashant Apr 28, 2017 10:06:46 PM
Are you asking to update the e-mail address?
you Apr 28, 2017 10:07:50 PM
Yes, I successfully updated the email on answers.ea.com and in the origin of it has not changed.
Prashant Apr 28, 2017 10:08:18 PM
Nice to meet you Mika!
Prashant Apr 28, 2017 10:09:27 PM
Mika, Could you provide me your current e-mail ID please ?
you Apr 28, 2017 10:10:13 PM
sure
you Apr 28, 2017 10:12:29 PM
<el teed's email address> kind of like this was answer.ea.com I hope the letters are not mistaken.
Prashant Apr 28, 2017 10:12:53 PM
Thank you.
Prashant Apr 28, 2017 10:13:06 PM
Please allow me a moment.
you Apr 28, 2017 10:13:24 PM
sure
Prashant Apr 28, 2017 10:14:38 PM
Thanks I have checked all the details for you and want to let you know that we have a specialist team for such issues on phone support so you need to contact them and I am sure you will get the help. I am sure you can understand the security of your account is our priority that is why we take all the measures that we can in order to keep our customer's account safe and secure.
Prashant Apr 28, 2017 10:14:43 PM
Please provide me the contact number so that I can arrange a phone call back for you?
you Apr 28, 2017 10:16:57 PM
So the problem is not the same, the question is why answers.ea.com do not update the data with the origin that's your official sites?
Prashant Apr 28, 2017 10:18:58 PM
Let me clear you origin is different from the answers.ea.com and you need to update the e-mail address in origin as well to update that, got my point?
you Apr 28, 2017 10:20:03 PM
what should I do if I have a Ukrainian phone number?I heard this can be a problem.
Prashant Apr 28, 2017 10:21:02 PM
No worries we can arrange a call back for you wherever you want and anytime?
Prashant Apr 28, 2017 10:21:24 PM
Please provide me the phone number so that I can arrange a phone call back for you right now?
you Apr 28, 2017 10:23:12 PM
There is still a question, in what cases do the transfer of name? for 1 account it is possible 1 time?Simply, there are 2 account, as of one almost forgotten and register another account, and then I remembered the previous account?
you Apr 28, 2017 10:25:34 PM
At the moment there are phone numbers next.
Prashant Apr 28, 2017 10:26:10 PM
In short you are looking to update the e-mail address of an account you don't have the access?
you Apr 28, 2017 10:27:08 PM
Yes, you do not have access, because forgot your password.
Prashant Apr 28, 2017 10:27:16 PM
Well let me clear you any changes can be done by the phone support team only as we not have such tools to do so. I hope you could understand.
Prashant Apr 28, 2017 10:28:26 PM
If you wish I can arrange a call back for you else I can provide the contact number of our team so that you can call us whenever you want, okay?
you Apr 28, 2017 10:29:19 PM
Yes, I understand you, wait for the arrival of the guy, and decide this question.
Prashant Apr 28, 2017 10:30:24 PM
Please provide me the contact number so that I can arrange a phone call back for you?
you Apr 28, 2017 10:31:08 PM
Can you leave the room? Sorry to take the time. All the best.
Prashant Apr 28, 2017 10:31:35 PM
Oh! Okay, I wish you all the best too.
Prashant Apr 28, 2017 10:31:38 PM
It was nice to meeting you

Spoiler: game order

Spoiler: the game lol

Anyway, I've changed all relevant passwords. My gmail accounts are certainly not compromised, and my EA account was never logged in to. In fact, barring me actually playing DA:I again -which is the only reason I have an Origin account in the first place- I won't ever use it. Now all I have to do is get EA to remove the game I was gifted by our haxxor friend.

 

[fettoken]

Syberia 2 - i see you're a man of exquisite tastes.

Also, is the haxxor-bought game a trap?

 

[TdC]

so what happened looks like this:

A) somehow haxxor makes an account on EA's answers site that references my data. I know this, because I got an email about it and I certainly didn't make it myself.

B) haxxor gets on the chat to EA to try to get them to update (my) Origin email address with one of his choosing without answering any security questions (lol btw). EA offers to call him to verify but haxxor pretends to not have access to a phone. fine, says EA, here's OUR phone number. contact us at your earliest convenience.

C) haxxor gets on the chat again to complain that he can't access (my) Origin from the Answers site and EA rightfully tells him that they are two different things and offers to call him to set things straight. haxxor demurs.

D) magically a game gets bought and appears in MY origin account (lol^2)

 

[TdC]

Also, is the haxxor-bought game a trap?

I've considered this. I've also considered the fact that it may even be a marketing stunt. Regardless, I'm not touching it and want to get EA to remove it.

Edit: they have to call me at 16hrs NL time.

 

[fettoken]

Ah stupid me missed Syberia's the game that's iffy. Great series fyi. Good decision having it removed though, you never know what the ruskis have up their sleeves.

 

[TdC]

Edit: they have to call me at 16hrs NL time.

apparently the 6 day support is only in the US/Canada. us third-world euro types have to do the mon-fri thing -.-

 

[Embattle]

I got an email about resetting my password, as if someone else was trying to access my account. I just reset it myself and increased the complexity of my password.

 

[Gwadien]

I love the I AM AMERICA ))))))))))))

 

[TdC]

lol I'm now also getting password reset emails. poor fellow wants his game

 

[old.user4556]

Thanks for the heads up teedles, it's the only bit if BF1 that's a PITA (origin, that is).

 

[Tom]

Use Lastpass to generate impossibly long gibberish passwords for important stuff, and enable two-factor authentication on anything you can. Except Freddyshouse, because I tried that once and it sucks.

 

[TdC]

yeah, two factor I agree with, but super long/complicated passwords are a bit of a meh thing really. the address space doesn't get any more complicated to work through if you use "aaa111" or if you use "$foA0fNolIg9ygMnejfwdp/"

edit: naturally a good BF will run through all the things that are relatively "easy". using "aaa111" as an actual password is probably a bad idea.

 

[Zarjazz]

Syberia 2 is free on Origin in the "On The House" section. You must have clicked it or it's automatically added if you log in.

 

[TdC]

really? I didn't know that. In that case I am slightly disappointed that the dude who's trying to get into my account isn't butthurt I have his game

as to clicking it....I doubt it. I haven't used Origin since the last time I played the dragon game in.....2014?

 

[TdC]

All sorted now. In fact, kudos to EA support. I sent them a call-me request and got called almost before I'd pressed send. Dude verified I was who I claimed, sorted my worries. Got rid of the unwanted game and gave me some password protection advice all in the space of 5 minutes. Very professional. Good job.

 

[Access Denied]

All sorted now. In fact, kudos to EA support. I sent them a call-me request and got called almost before I'd pressed send. Dude verified I was who I claimed, sorted my worries. Got rid of the unwanted game and gave me some password protection advice all in the space of 5 minutes. Very professional. Good job.

Had this a while back. SOme Russian dude managed to get into my account. Change the password, changed the security questions and changed the damn language. Got my password reset but couldn't do anything else. Did the call-back thing and my phone was ringing 5 seconds after clicking submit. Couldn't fault them.

 

[Moriath]

I too had a russia take over my origin account. Couldnt fault ea support. Got it back minutes after i saw it.

 

[Scouse]

You had a russia do stuff eh?

*There's the makings of a joke there somewhere but I'm pissed, so chocks away, figure something funny out and think of me, K?

Ta

 

[Deebs]

Use Lastpass to generate impossibly long gibberish passwords for important stuff, and enable two-factor authentication on anything you can. Except Freddyshouse, because I tried that once and it sucks.

Tom

I and others use 2FA here on FreddysHouse without any issue. I replied to your original post in the feedback but didn't hear anything back (2 factor auth). Do you want to continue over there so we can resolve whatever issue you are having?

 

[Scouse]

I and others use 2FA here on FreddysHouse without any issue.

I never turned it on. I figured you'd have ninja'd the rest of the setup so hard that FH was unhackable!

Anyway. How's your life been treating you mein furher?

 

[Deebs]

I never turned it on. I figured you'd have ninja'd the rest of the setup so hard that FH was unhackable!

Anyway. How's your life been treating you mein furher?

Hehe, unfortunately nothing is ever hack proof although I do use bcrypt for password storage. However, I have enforced 2FA for admins of the forums just in case.

I am good thanks, rather busy with real life stuff, not much time to rest and whatever time I do have to wind down I usually use it to catch up on my many TV shows. You? (Perhaps a PC or a new thread so as not to hijack this one?)

Btw, Hail Deebs!

 

[Tom]

Tom

I and others use 2FA here on FreddysHouse without any issue. I replied to your original post in the feedback but didn't hear anything back (2 factor auth). Do you want to continue over there so we can resolve whatever issue you are having?

It worked fine on the desktop, but whenever I tried to log in using my phone or my tablet, it took me to some page and asked for some authenticator code I didn't have (IIRC). I couldn't get past whatever it wanted, so I turned it off.

 

[Deebs]

It worked fine on the desktop, but whenever I tried to log in using my phone or my tablet, it took me to some page and asked for some authenticator code I didn't have (IIRC). I couldn't get past whatever it wanted, so I turned it off.

Interesting, I shall look into this.