V
Venom777
Guest
For those that haven't seen it yet, taken from the news section:
Subscription section
[2003-4-09]
Our technical team is still working very hard to reopen all the DAoC services. We are planning on reopening the subscription section and Rightnow in the course of next week. We will then proceed to send the emails with the new subscription passwords.
Particular cases (such as people with incorrect personal datas, or outdated emails) are being processed via subscription@goa.com. As this address is under a lot of stress, only the requests linked to a subscription problem will be processed. Every other request will be ignored and should instead be sent to the Customer Support via Rightnow. Writing us several times about the same problem will not speed up the process, but rather slow it down. All mails related to a subscription problem will be processed starting from the reopening of the subscription section and Righnow.
We are of course aware that the recent events prevented a part of the community from playing during the last days. Compensatory measures will thus be taken soon :
To compensate for the temporary server shutdown on the 26th of August, and the sending of the new passwords on the 27th, all people having an active Dark Age of Camelot account at this dates will receive two free days on their subscription period.
For the people who haven't been able to play since the 28th of August, we will ofcourse take larger compensatory measures, depending on the problems encountered.
We are doing the best we can to return the situation to normal. Thank you for your patience and your support.
Subscription section
[2003-4-09]
Our technical team is still working very hard to reopen all the DAoC services. We are planning on reopening the subscription section and Rightnow in the course of next week. We will then proceed to send the emails with the new subscription passwords.
Particular cases (such as people with incorrect personal datas, or outdated emails) are being processed via subscription@goa.com. As this address is under a lot of stress, only the requests linked to a subscription problem will be processed. Every other request will be ignored and should instead be sent to the Customer Support via Rightnow. Writing us several times about the same problem will not speed up the process, but rather slow it down. All mails related to a subscription problem will be processed starting from the reopening of the subscription section and Righnow.
We are of course aware that the recent events prevented a part of the community from playing during the last days. Compensatory measures will thus be taken soon :
To compensate for the temporary server shutdown on the 26th of August, and the sending of the new passwords on the 27th, all people having an active Dark Age of Camelot account at this dates will receive two free days on their subscription period.
For the people who haven't been able to play since the 28th of August, we will ofcourse take larger compensatory measures, depending on the problems encountered.
We are doing the best we can to return the situation to normal. Thank you for your patience and your support.