Small talk with Zenythe, English Community Manager.

Stallion

Can't get enough of FH
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Small interview with Zenythe English Community Manager and GM.
The small talk have been cut out to easier get to the real questions to appear (so basicly this is a verry short version of a long talk), all logs have been editied for it to loook more understandable.
My english isnt be best so please take note, sensible info have been removed. As some may help radar users get another step ahead.

My own comment: GoA is on the right track and soon we will get rid of most "cheaters". Keep your eyes open as GoA IS dependant on our reports.
So its up to us to get this to stop. Got the impression things are going GoA's way. Naming and shaming on FH is not the way to go to get to those you suspect. If you got further questions, DO NOT hesitate to contact some GM, as their verry friendly and can give u alot of good answers :)

Q: What's with you GM's patrolling our frontiers more frequently?
A: As for being online more often it's just something that we try to do so people can contact us.

Q: I haven't gotten the impression up until now GoA has been doing anything about bug abusing and 3rd hand party program usage, (radar mainly).
A: We investegate all the reports we get however it is very hard to trace radar use.

Q: How do I fill a report?
A: They need to be submitted via rightnow so we can track what is done in the investegation.

Q: Allrigh, so it can be looked upon even thou it occured a few days ago?
A: Yes because we use the server logs not screenshots or chatlogs, everything that happens or is said in the server is recorded.

Q: How do you prefere the report to look like? (include screens/videos/logs)?
A: Time/Date/story/involved people.

Q: How is your search of abusers compared to mythic's?
A: We dont have the facility that mythic are using and everything has to be investegated induvidualy.

Q: Whats the main difference?
A: With the launch of new frontiers Mythic has put somekind of snoop or something in place <we aren't sure what it is yet> that makes it easier to ID people using radar.

Q: Some kind of filter?
A: Not sure but it has resulted in about 750 people being suspended or altogether banned.

Q: Do you have any official numbers of the amouth of bans since you started to focus on these issues?
A: No

Q: Amouth of people working on these kind of stuff?
A: Cannot be said.
 

Rain

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Ah, nice interview.

But from those answers, from earlier actions, Goa will probably never be able to be as "Effective" Mythic has been when it comes to finding and banning cheaters/bug abusers (well, being effective in anything).

But, i really hope NF will bring loads of light onto this radar issue.
 

Sabu

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I saw Zenythe online today, asked him if he could unstuck 1 of my chars or i should go to Right Now, he unstuck the char fast and was really kind.
Very nice to see some kind of CSR around :cheers:
 

Aussie

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these GMs seem to be alot closer to the DAoC community then the old ones :m00:
 

Stallion

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Aussie said:
these GMs seem to be alot closer to the DAoC community then the old ones :m00:

indeed, Zenythe mentioned he is new. Good recruitment GOA!
 

Wonkey

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Sabu said:
I saw Zenythe online today, asked him if he could unstuck 1 of my chars or i should go to Right Now, he unstuck the char fast and was really kind.
Very nice to see some kind of CSR around :cheers:

Zargar did the same to me a year or 2 ago :cheers:
 

Vasconcelos

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She (because its a she :) ) just helped us with a bugged Zoarkat encounter, spawned the mob n got the bracer.

Nice dudette, she replied us in less than 2min
 

Filip

Fledgling Freddie
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ya that guy/gal has been very helpfull to HB as well. be nice to him/her plz he actually deserver it

Filip
Theurg in HB
 

Dawn

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no fun, reading interviews is all about reading the whole thing
 

haarewin

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Vasconcelos said:
She (because its a she :) ) just helped us with a bugged Zoarkat encounter, spawned the mob n got the bracer.

Nice dudette, she replied us in less than 2min

zenythe is nice, she likes my harp :fluffle:
edit: nice interview :)
 

Ayana

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Nice to see more GM's around.


Q: Allrigh, so it can be looked upon even thou it occured a few days ago?
A: ... everything that happens or is said in the server is recorded.

That's pure BS. :)
 

Clipse

Fledgling Freddie
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dang, I wish I knew about u the times erinys was bugged :D
 

Garnet

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Aye Zargar managed to unstick me from in between 2 relic doors :O Nerf repairing bishs
 

Belomar

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Dawn said:
no fun, reading interviews is all about reading the whole thing
Attention span of a three-year old, yes? This thread was definitely one of the most enlightening FH threads this week, if not this month.
 

Glottis

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I'm pretty sure those GM's do their best.
Till Jox starts pm'ing complaining he actually died, and how this should not be possible because he is a Mid and an SB....
Regards, Glottis
 

old.Sko

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Ehh wish csrs on us were as helpful as GMs on euro.
you'd laugh but goa support >>> mythic support.
 

Nebel

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Stallion said:
Q: How is your search of abusers compared to mythic's?
A: We dont have the facility that mythic are using and everything has to be investegated induvidualy.

I dont think twas a good idea to indicate that :(
 

Stallion

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Nebel said:
I dont think twas a good idea to indicate that :(

remember mythic has had the same way of processing these reports as goa is now. It all changed with NF. Question is if GoA will get the same tools as mythic did. Time will tell, but I feelt optimism in this matter.
 

Dorin

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Stallion said:
Stajjijjon "currently roaming odins"
387 dex, mota3, 10% speed. 40% delve. Overcapped since 2004.07.16

add mocing in croco form (damn you! :>)
 

Krane

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Yep zenythe is very nice, helped me out with bugged tablet also, i was kinda suprised we got a CSR online! xD

Keep it up!
 

Nebel

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Stallion said:
remember mythic has had the same way of processing these reports as goa is now. It all changed with NF. Question is if GoA will get the same tools as mythic did. Time will tell, but I feelt optimism in this matter.

aye, what i meant was: so far (afaik) noone said that mythics new technique is dependant on patch 1.70.. or NF.... so radar-muppets couldnt be sure the same technique aint already running on our servers....
 

Ilienwyn

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Nebel said:
aye, what i meant was: so far (afaik) noone said that mythics new technique is dependant on patch 1.70.. or NF.... so radar-muppets couldnt be sure the same technique aint already running on our servers....


Yes, give because if we have to wait for 1.70 to use those counter-measures will be out already :(
 

Aloca

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Ilienwyn said:
Yes, give because if we have to wait for 1.70 to use those counter-measures will be out already :(

Thats the biggest problem, the US radar developers have 2months to make the programs undetectable and funktioning before we get the anti radar program running on our servers. :(
I still dont think those that got a 1day or a 7day ban will use radar ever again even if developers say it works.
 

Belomar

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Well, rumor on the VN Boards has it there was a slight patch to the game.dll file on the US servers just before the clampdown; Mythic claimed it was done to fix a minor in-game problem (spell effects), but the conspirationalists think it was a small change to the server/client protocol that compromised the modified versions of the radar software out there, allowing Mythic to detect them. If we are lucky, Mythic came up with a way of doing small changes to the protocol like this which allow them to "boobytrap" the game now and again even if the radar developers come up with workarounds for the current version.
 

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