old.user4556
Has a sexy sister. I am also a Bodhi wannabee.
- Joined
- Dec 22, 2003
- Messages
- 16,163
I got Sky installed last February. Due to the height of the flat, Sky chose to use a third party installer instead of their own engineers. Apart from a few teething issues, it was installed and has been (mostly) working fine.
The strong winds have blown the dish out of alignment and now the signal quality is poor along with the signal strength being half what it was.
"No problem, it's under warranty" - or so I thought. I called Sky this morning to arrange an engineer visit when I was told "you're under warranty, there is no charge". Then they proceeded to advise "oh wait a minute, the install was done by a third party, this will be charged to you". I advised that my contract was with Sky and that Sky chose to use a third party, not me and that they would need to arrange it between them as I was still under warranty.
I couldn't care less who fitted it; I ordered Sky from ..er.. Sky. They argued "unfortunately, there is nothing we can do about this, it's between you and the third party". My strategy of being firm and polite was wasted, so I just cut the conversation short and asked to a) raise a formal complaint that this was unacceptable b) ask to speak to a manager / supervisor (currently waiting on a call back ).
Thoughts?
The strong winds have blown the dish out of alignment and now the signal quality is poor along with the signal strength being half what it was.
"No problem, it's under warranty" - or so I thought. I called Sky this morning to arrange an engineer visit when I was told "you're under warranty, there is no charge". Then they proceeded to advise "oh wait a minute, the install was done by a third party, this will be charged to you". I advised that my contract was with Sky and that Sky chose to use a third party, not me and that they would need to arrange it between them as I was still under warranty.
I couldn't care less who fitted it; I ordered Sky from ..er.. Sky. They argued "unfortunately, there is nothing we can do about this, it's between you and the third party". My strategy of being firm and polite was wasted, so I just cut the conversation short and asked to a) raise a formal complaint that this was unacceptable b) ask to speak to a manager / supervisor (currently waiting on a call back ).
Thoughts?