Right...Now?

[Dorac]

If this is the best RightNow can come up with, I'm afraid we're doomed.. I reported having bad lag spikes towards the server, and sent them a few traceroutes that indicated something isn't alright with a router in the Opentransit network in France.

Here's the discussion:

Hello. I'm playing on the english server Prydwen and have been having very bad "lag spikes" for quite a while now. They occur randomly within medium to long intervals. First I get a red L on the perf meter and then both red L and P. I'm unable to do things while this occur, and it lasts for about 5-10 seconds every time. I was hoping it would just be a temporary hicup, but it's been going on for over 3 months now.

A few tracroutes just as these spikes happen I think speaks for themselves.

Traceroutes:
----------------------------------------
traceroute to 193.252.123.177 (193.252.123.177), 30 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 1.801 ms 0.811 ms 0.645 ms
2 gw-n2fls308o1119.telia.com (81.226.39.1) 7.239 ms 71.311 ms 7.345 ms
3 10.0.111.1 (10.0.111.1) 9.677 ms 8.388 ms 9.318 ms
4 217.211.121.251 (217.211.121.251) 135.519 ms 10.053 ms 8.96 ms
5 sv-g-c1-link.se.telia.net (81.228.73.86) 9.811 ms 10.052 ms 9.433 ms
6 fre-c1-link.se.telia.net (81.228.72.30) 21.699 ms 17.33 ms 17.472 ms
7 s-b3-pos14-0.telia.net (213.248.101.138) 17.352 ms 18.019 ms 17.385 ms
8 france-telecom-s.telia.net (213.248.67.126) 16.722 ms 17.404 ms 54.854 ms
9 p10-0.sthbb1.stockholm.opentransit.net (193.251.240.113) 18.125 ms 17.84 ms 18.336 ms
10 p10-0.copbb1.copenhagen.opentransit.net (193.251.240.153) 24.759 ms 25.264 ms 25.628 ms
11 p2-0.copbb2.copenhagen.opentransit.net (193.251.240.18) 27.15 ms 27.343 ms 26.366 ms
12 so3-3-0.fftcr1.frankfurt.opentransit.net (193.251.242.45) 67.415 ms 55.083 ms 62.592 ms
13 p6-0.auvcr2.aubervilliers.opentransit.net (193.251.132.74) 72.162 ms 49.92 ms 52.87 ms
14 p3-0.pascr1.pastourelle.opentransit.net (193.251.128.118) 194.584 ms 229.537 ms 230.33 ms <-- ANOMALY
15 wanadooportails.gw.opentransit.net (193.251.251.54) 77.097 ms 49.659 ms 57.17 ms
16 193.252.122.14 (193.252.122.14) 69.119 ms 50.304 ms 56.931 ms
17 193.252.123.177 (193.252.123.177) 80.502 ms 50.636 ms 56.103 ms


traceroute to 193.252.123.177 (193.252.123.177), 30 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 10.059 ms 0.798 ms 0.686 ms
2 gw-n2fls308o1119.telia.com (81.226.39.1) 7.296 ms 12.874 ms 7.442 ms
3 10.0.111.1 (10.0.111.1) 8.365 ms 9.234 ms 12.987 ms
4 217.211.121.251 (217.211.121.251) 9.934 ms 15.808 ms 10.465 ms
5 sv-g-c1-link.se.telia.net (81.228.73.86) 10.007 ms 9.747 ms 9.158 ms
6 fre-c1-link.se.telia.net (81.228.72.30) 19.702 ms 17.642 ms 17.601 ms
7 s-b3-pos14-0.telia.net (213.248.101.138) 76.704 ms 216.084 ms 213.273 ms
8 france-telecom-s.telia.net (213.248.67.126) 21.651 ms 22.876 ms 22.433 ms
9 p10-0.sthbb1.stockholm.opentransit.net (193.251.240.113) 21.642 ms 23.104 ms 22.329 ms
10 p10-0.copbb1.copenhagen.opentransit.net (193.251.240.153) 25.026 ms 25.148 ms 25.432 ms
11 p2-0.copbb2.copenhagen.opentransit.net (193.251.240.18) 26.955 ms 26.416 ms 26.436 ms
12 so3-3-0.fftcr1.frankfurt.opentransit.net (193.251.242.45) 55.683 ms 59.627 ms 54.782 ms
13 p6-0.auvcr2.aubervilliers.opentransit.net (193.251.132.74) 168.339 ms 114.292 ms 229.095 ms <-- ANOMALY
14 p3-0.pascr1.pastourelle.opentransit.net (193.251.128.118) 49.885 ms 49.739 ms 50.287 ms
15 wanadooportails.gw.opentransit.net (193.251.251.54) 50.256 ms 50.053 ms 50.274 ms
16 193.252.122.14 (193.252.122.14) 51.052 ms 51.544 ms 50.472 ms
17 193.252.123.177 (193.252.123.177) 52.256 ms 54.334 ms 52.7 ms


traceroute to 193.252.123.177 (193.252.123.177), 30 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 6.593 ms 0.835 ms 0.642 ms
2 gw-n2fls308o1119.telia.com (81.226.39.1) 8.354 ms 11.765 ms 7.913 ms
3 10.0.111.1 (10.0.111.1) 8.618 ms 9.338 ms 12.599 ms
4 217.211.121.251 (217.211.121.251) 9.573 ms 11.282 ms 11.54 ms
5 sv-g-c1-link.se.telia.net (81.228.73.86) 9.62 ms 13.46 ms 9.378 ms
6 fre-c1-link.se.telia.net (81.228.72.30) 18.587 ms 22.081 ms 22.476 ms
7 s-b3-pos14-0.telia.net (213.248.101.138) 21.922 ms 23.746 ms 22.17 ms
8 france-telecom-s.telia.net (213.248.67.126) 21.301 ms 22.776 ms 21.864 ms
9 p10-0.sthbb1.stockholm.opentransit.net (193.251.240.113) 21.85 ms 23.459 ms 22.777 ms
10 p10-0.copbb1.copenhagen.opentransit.net (193.251.240.153) 25.779 ms 25.404 ms 25.137 ms
11 p2-0.copbb2.copenhagen.opentransit.net (193.251.240.18) 28.146 ms 27.216 ms 26.184 ms
12 so3-3-0.fftcr1.frankfurt.opentransit.net (193.251.242.45) 70.739 ms 55.02 ms 55.486 ms
13 p6-0.auvcr2.aubervilliers.opentransit.net (193.251.132.74) 110.363 ms 199.43 ms 243.64 ms <-- ANOMALY
14 p3-0.pascr1.pastourelle.opentransit.net (193.251.128.118) 50.237 ms 50.727 ms 50.989 ms
15 wanadooportails.gw.opentransit.net (193.251.251.54) 49.859 ms 49.943 ms 50.539 ms
16 193.252.122.14 (193.252.122.14) 52.005 ms 50.221 ms 52.476 ms
17 193.252.123.177 (193.252.123.177) 50.789 ms 50.999 ms 51.003 ms
----------------------------------------

Now to my question. Is this something you can conntact Opentransit and inform them about, or will I have to consult my own ISP here in Sweden? Playing the game under these conditions is highly frustrating.

Regards

1st reply:

Hello,

Could you send me a DXdiag.txt ?
To do it, click on [start], [run], and type DXdiag [ENTER].
Save all the infos in a text file and join it to your message.

Regards,
---------------------------------------------
European Dark Age of Camelot Customer Support

Here's where I go Oo, but I send them the file. Later I get this:

Hello,

We invite you to go on the following web site in order to uptade the drivers of your grafic card :

http://www.ati.com/support/fr/driver.html

After this, reinstall DirectX 9. You will find it at :

http://www.microsoft.com/downloads/...9E-07C1-462A-BAEF-5EAB5C851CF5&displaylang=en

Then if you had a shipset VIA go to the following site for your motherboard :

http://www.viaarena.com/?PageID=300 to download and install the next file :
VIAHyperion4in1v4.48.exe

Then try to settle the display's mode of windows in 16 bits if you were in 32 bits.

Be carefull, mythic does not guarantee a compatibility between Daoc and windows 2000.

Regards,
---------------------------------------------
European Dark Age of Camelot Customer Support

That's like replacing your rearview mirror while driving on a bumpy road in order to get a smooth ride.


Edit: Btw, anyone else on Telia ADSL experiencing this?

 

[Escape]

That's a standard response from RN. If the user is having technical difficulties, ask him to send a DXDIAG report, then tell him to upgrade his drivers. I've seen this in another thread too

A couple of the swedish players in my guild were complaining about lag spikes last month, I think they're ok now though.

 

[Dorac]

I'm not

It's seriously ridiculous that they don't even bother reading what I wrote.

 

[Jeriraa]

You always get a standard reply (autoresponder?) 1st it seems.

Every time I wanted something from them I had to update my request 2-4 times.

You have to be persistant.

 

[IainC]

Ok, the people who deal with first-line tech support are a fairly new team and are being trained whilst on the job. English also isn't their first language. They do their best to understand technical concepts, often expressed by people who aren't technical and aren't writing in their first language either.
Obviously this isn't 'your fault' and you naturally expect a good level of service. It will improve as their training continues and they get more experienced in the role. In the meantime please be patient and try not to get frustrated if you recieve an answer that doesn't seem to relate to your problem.

 

[Alan]

I think the problem is compounded by the lack of customer relations... bear with me now... ill try to explain When requiel pops on here and answers a question you get that kinda personal touch feeling.

Equaly when I had a problem with my house vanishing, Req provided a reply in game when contacted, again this felt like a great personal touch and that someone cared about the problem, ok so the answer was "sorry cant help you" but I didnt care i spoke to a human

Logging a call on right now, is like leaving a voicemail or writing a letter - there is very little two way communications, just a question and a reply its like those call queuing systems we all hate.. press 1 for this.... press 2 for that... ok so this may be the most efficient way to log a fault, but i know which way i'd prefer.

 

[Invisibul]

Sorry but had to laugh, Requiel says about technical concepts, how hard is it to interpret those ping figures? they surely know about opentransit?

And to come up with update graphics drivers and directx? Think GoA hired the wrong ppl.

Plz dont ban me entitled to own opinion etc

But agreed, more training is a must. In time they'll learn that ping can't be fixed by updating gfx drivers, especially when the packet loss in this case was actually on the Opentransit netowork.

 

[Kami]

Sorry but had to laugh, Requiel says about technical concepts, how hard is it to interpret those ping figures? they surely know about opentransit?

And to come up with update graphics drivers and directx? Think GoA hired the wrong ppl.

If they're anything like the staff on the helpdesk at my work then is't a lack of knowledge/training and ability. Most people who man phones/answer email problems aren't particularly technical and follow scripts mindlessly. Simple fact is that no company will pay enough to get a proper IT analyst in to sit and answer emails - costs too much compared to a helpdesk monkey.

 

[Dimse Dut]

Ok, the people who deal with first-line tech support are a fairly new team and are being trained whilst on the job. English also isn't their first language. They do their best to understand technical concepts, often expressed by people who aren't technical and aren't writing in their first language either.
.

Uhm I know I might be out of line but err uhm what about hiring some who know english?

btw Why a new team? What happend to the old team?

 

[mirieth!]

they were even worse

 

[Dorac]

Bad Miri



:wub:

 

[Dorac]

On a more serious note.. I updated the question, telling them in a rather polite way that the solution they suggested wouldn't do jack to fix my latencty problem.

Requiel, do you think I can expect this issue to be forwarded to Opentransit (unless they already know about it )? I'd love to have these lag spikes go away, cause after you've had your 37th spike you're ready to jump out the window.

 

[IainC]

Requiel, do you think I can expect this issue to be forwarded to Opentransit (unless they already know about it )? I'd love to have these lag spikes go away, cause after you've had your 37th spike you're ready to jump out the window.

Yes however more reports from different sources = more chance of them sorting it out.
You can either hassle your ISP to shout at them or you can shout at them yourself by emailing noc(at)opentransit.net

 

[Dimse Dut]

shout in French or English? LOL

Sowwy I r Naughty




*huggles Requiel and Gives him a cookie*

 

[mirieth!]

Tracing route to 193.252.123.177 over a maximum of 30 hops

  1     2 ms     1 ms     2 ms  192.168.2.1
  2    10 ms     8 ms     7 ms  XXXXXXXX
  3     8 ms    34 ms     8 ms  gsr01-br.blueyonder.co.uk [62.31.176.1]
  4    12 ms     9 ms     9 ms  172.18.4.69
  5    16 ms    15 ms    15 ms  194.117.136.134
  6    13 ms    13 ms    14 ms  194.117.136.174
  7    14 ms    53 ms    15 ms  p16-6-0-1.r21.londen03.uk.bb.verio.net [129.250.
11.13]
  8    13 ms    14 ms    15 ms  xe-6-1-0.r20.londen03.uk.bb.verio.net [129.250.3
.66]
  9    14 ms    16 ms    15 ms  p4-0.francetelecom.londen03.uk.bb.verio.net [129
.250.8.50]
 10    16 ms    16 ms    39 ms  So7-2-0.LONCR1.London.opentransit.net [193.251.2
40.9]
 11    26 ms    25 ms    24 ms  P1-0.PASCR3.Pastourelle.opentransit.net [193.251
.128.222]
 12    23 ms    23 ms    24 ms  P9-0.PASCR1.Pastourelle.opentransit.net [193.251
.129.61]
 13    23 ms    23 ms    23 ms  WanadooPortails.GW.opentransit.net [193.251.251.
54]
 14    24 ms    25 ms    25 ms  193.252.122.14
 15    25 ms    25 ms    25 ms  193.252.123.177

Trace complete.

no complaints here

Edited - not a good idea to put your IP address on a public forum. You never know who might be reading.

 

[Daedalus]

As requiel pointed out to me in-game, lag spikes don't show up on single tracert routes.
Get Pingplotter and run a few traceroutes to the Prydwen server there, you see that one of the OpenTransit routers average around 40 ms, but has spikes for up to 400 ms. You don't see that in a single traceroute, unless you're lucky.

 

[mirieth!]

thanks for that requiel, forgot to edit out the ip myself.

 

[Jorge Regula]

thanks for that requiel, forgot to edit out the ip myself.

gw meight :<