RE: Goa and their service thing.

[SoulFly Amarok]

Didn't have enough time to reply to:

quote:
--------------------------------------------------------------------------------
Originally posted by SoulFly Amarok
I've recieved ace ingame support always
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svartmetall:

...really? How?

1) I've received an answer from rightnow the very next day, after sending a message via it.
2) I've been on/lead raids which've got help for because of a bug, or whatever reason. Really made us all happy.

I myself can't blame them for anything, 10+ support.

My 2 cents.

Edit and PS:

Incase you didn't get it, post only good stuff here, not the worst, some roses this time.

 

[Sortbane]

Never had a single problem with their service, I've recieved answers from them the same day or the next day (no long delay so to say, shortest time being 2hrs before they answered).

so.. some peeps are prolly very unlucky, or they haven't read the faqs in the database that solves their problem (think the CSR's are getting tired of stupid questions or summat )

/me hands over a little rose

 

[Brannor McThife]

Sometimes people's cries of anguish are heard by E&E and they in turn try to contact a GM via external means. SF (not sure about the alliance situation at present), you will probably find that once or twice when you swore on /a about something not working, Para heard and tried to/succeeded in bugging Kemor into helping.

Get to know your local E&E, because sometimes they can get things moving a bit faster. They do after all have access to the GOA forums.

As for Rightnow...well...sometimes it works, sometimes it doesn't. I don't like the system. AC2 has an ingame reporting system which is far nicer. Not talking about ingame CS, but rather the fact that you can open a window and type in your report WHILE IN THE GAME. Ok, ok...so DAoC can be ALT-TAB'd somewhere along the line...but you can die while you ALT-TAB.

-G

 

[ssera]

A lot of people still seem to not want to read the FAQs first though and just read any answer so they can send their question. I've had a LOT of people msg me in game with some problem or another which has the answer on the FAQ... Also, if you are sending messages, then remember to put all the details but to also classify the message, eg "Life on the Server" or "Technical Problem" etc. That helps as they can get your message to the relevant CSR/GM quickly.

I personally have never had any real problems with them either, and can usually solve my problems by just reading the FAQ.

 

[Roo Stercogburn]

Be glad some of the players aren't doing your technical support.
Apologies in advance to all

"Allo, GOA Technical Support, Jupitus speaking. Anything you say will be rhymed into a dodgy limerick and used against you in a kangaroo forum court."
"Er, my char is stuck, I need someone to get it out?"
"Got any beer?"
"Er, no..."
"So how do you actually expect to pay for this support?"
"Er, I pay my subs."
<sound of laughter down phone>
"Your fee you fool is not the thing,
That gets you help when me you ring,
To Asda, Tesco,
Or Spar in a truck,
And get me beer or char stays stuck!"
<confused click>


klavrynd:
"Allo, Goa Techni... ah feck this. Look, just feck off, I'm having a bad day. Again. And its probably your fault. So get lost."
<hurried fearful click>


"Allo, GOA Technical Support, you're speaking to Ayam, how can I help you?"
"MY PC locked up playing DAoC"
"Do you think these combats make my ass look big?"
"Er, I just want my game sorted."
"Look, just be honest."
"I WANT MY DAOC FIXED"
"Oh you're no use at all, go away little man."
<click>


"Allo N00b, GOA Technical Support, Soulfly waiting to pounce on your every word."
"Hi, I have a prob wi..."
"You're a noob aren't you?"
"Well I..."
"Go on admit it."
"Well actually.."
"Look, at least learn to play before wasting my time."
"Now see here!"
"Cry more. Next!"
<click>


"Hi, welcome to McDonalds, how can I be of service?"
"Hi Brannor, I can't get any support from GOA, wondered if you could help?"


"Allo, GOA Technical Support, Hrodelbert here. How can I help?"
"My char's inventory is messed up, "
"Got any icecream?"
"Um, no."
"Got any icecream?"
"No."
"Got any icecream?"
"NO."
"Got any icecream?"
"Look I don't have any frickin' icecream."
"Got any icecream?"
"GRR NO! Now stop saying that."
<pause>
"Pistachio?"
<Click>


"Greetings, GOA Technical Support, Danyan your support bot."
"Hi, I can't seem to log in."
"Fascinating."
"...er, yeh. Well anyway, I get past the first login box and CoC but it seems to stop there."
"That is illogical captain."
"Um, I'm not a captain."
"I'm going through the Pon Far just now, are you doing anything this evening?"
<fastest click in history>

 

[Oddorvard]

Originally posted by Roo Stercogburn
<sound of laughter down phone>
"Your fee you fool is not the thing,
That gets you help when me you ring,
To Asda, Tesco,
Or Spar in a truck,
And get me beer or char stays stuck!"
<confused click>

Pure genious Roo! I'm wiping away tears from my eyes as I write this!

 

[old.Tohtori]

I just had to continue the line Roo has set on this thread:

"G'day mate, GOA Tech here, Bruce speaking."

"I have a problem with my character, i logged in and my inventory is empty."

"Just a sec."

<long pause>

"G'day mate, GOA Tech here, Bruce speaking."

"Umm...what?"

"GOA Tech here, Bruce speaking."

"I just talked to you!"

"What's your problem?"

"I told you! I just logged in and my inventory is empty!"

"That's not a problem now is it?"

"Yes it is! I had a lot of stuff and money there!!"

"Ah now i see...just a sec."

<another long pause>

"G'day mate, GOA Tech here, Bruce speaking."

<click>

"Hello?"


"Ringgggg.....ringgggg..."

"Hello?"

"You have reached the GOA Technical Support line, please wait."

<Pause and a man whistling on the background>

"This isn't a recording!"

"Yes it is."

"Look i need help with DAOC!"

"Please hold, your call will be forwarded as soon as possible."

<Man whistling again>

"Look are you going to help me or not?!"

"Please hold.."

<click>

"GOA Tech support, Grant speaking."

 

[Draylor]

Originally posted by Brannor McThife
Get to know your local E&E, because sometimes they can get things moving a bit faster. They do after all have access to the GOA forums.

Because having a usable support system for the standard paying customers is just far too much to expect.

It seems this method Brannor suggests relies on GOAs staff reading forums outwith their standard support hours. Be sure to organise any raids around the social life of Kemor/Zargar if you hope to get any support working around bugs

 

[vestax]

lol Roo

 

[~Mobius~]

I've had mostly good experiences, losing my password and getting a reply 3 hours later is pretty good. But of course the bad points are always publicized more.

 

[SoulFly Amarok]

 

[Addlcove]

golden roo :=)

 

[Nichneven]

lmao
Thanks for making me giggle

 

[Nightchill]

always had prompt and pleasant service. no problem with them here.

 

[Brannor McThife]

Roo you cnut. ><

Would you like fries with that?

-G

 

[old.Hellskor]

1 030406-000202 | Bug exploit by <name> on Sunday 6th, April | Under inve | 04/06/2003


mkay, that's just 2 month ago ... still 'under investigation'

 

[Kharok Svark]

Originally posted by Roo Stercogburn
"Hi, welcome to McDonalds, how can I be of service?"
"Hi Brannor, I can't get any support from GOA, wondered if you could help?"

Originally posted by Brannor McThife
Roo you cnut. ><

Would you like fries with that?

-G

ROFL

 

[Blood]

Originally posted by old.Hellskor
1 030406-000202 | Bug exploit by <name> on Sunday 6th, April | Under inve | 04/06/2003


mkay, that's just 2 month ago ... still 'under investigation'

well atleast then you have better success than me, no matter what i submit to RightNow
i get the standard "we have recived your inquiry"..
then 2 days later "we havent heard from you the last 2 days so we consider it solved!" <-- uhm so after 2 days, everyone are pardoned for exploiting?

one time i tried to outwhit the system, and after 1½ day i updated my first inquiry, and said "it still havent been resolved".. but then i got a human responce that i wasnt supposed to do that, cause they were still investigating...

guess the system beat me

anyway i had a real fun experience with RightNow once.. i asked RightNow a question about quickness & drawtime, then suddenly kemor added me to his ICQ list and asked me if i could tell him the answer... hehe had to tell him i was the one asking the question. (in the end rightnow said they didnt know, but mythic gave a vague answer that i got)

 

[Roo Stercogburn]

Originally posted by Brannor McThife
Roo you cnut. ><

Would you like fries with that?

-G

Sorry Bran, forgot. You're Burger King cuz you like to grill

Give Friday Double Whopper with Cheese

 

[old.Hardbein]

Roo :great:

*still laughing with cramps*

 

[gengi]

Bloody Classic Roo

When's the next Friday Roo's ?

And on topic, was stuck in TnMB well once, and was freed after the weekend. Not bad service as far as I am concerned.

Later

Gengee

 

[kemor]

Hey there, just to clarify/explain some things

well atleast then you have better success than me, no matter what i submit to RightNow
i get the standard "we have recived your inquiry"..
then 2 days later "we havent heard from you the last 2 days so we consider it solved!" <-- uhm so after 2 days, everyone are pardoned for exploiting?

That's normal; we never give details about the actions or investigations. That doesn't mean nothing is done of course, just that now, it's between the guy(s) you reported and GOA, and that's it.

anyway i had a real fun experience with RightNow once.. i asked RightNow a question about quickness & drawtime, then suddenly kemor added me to his ICQ list and asked me if i could tell him the answer... hehe had to tell him i was the one asking the question. (in the end rightnow said they didnt know, but mythic gave a vague answer that i got)

Well, you know, when dealing with complex systems such as DAOC, you can't just know every single thing.
For questions like the one above, we cannot give a precise, detailed and definitive answer unless Mythic talked about it before (via their herald usually).
However, lots of us here have quite a lot of experience with the game and are able to give information and help for most situations. This is of course different than the regular "I'm stuck" or quest problem, it's more friendly advises from people knowing, playing and working with the game.
That said, we are not spending as much time as some of you folks in the game (I mean, actually playing) and when you see some of the tools related to DAoC that some players designed (SC tool anyone?), some parsed logs, I personally think it's only showing respect for players to ask their opinion about some very specific "in game" mechanisms. You can never get a "100% sure" answer of course, but as I said above, it’s more a “friendly” advice and we usually point this out in our answers.

 

[kemor]

Oh, and nice on roo


edit: Nerf reply button instead of edit :/

 

[Brannor McThife]

I see Kemor's back. Enjoy the holiday in the USA? You and Camber went? Or?

-G

 

[Jupitus]

The thing that I like about Roo,
Is limitless waffle he'll spew,
His news is the best,
Delivered with zest,
Though his rhyming's a big pile of poo

 

[The Real Redi]

ring ring...

"Hello, GoA support, random peon speaking, how can i hinder you?"
"err, yeah, im having trouble with loads of lag in large scale RvR, any technical advice you can give?"
"hmm, hold on one moment, ill just put you through to our new, high tech, state of the art, multi-million euro, technical support centre"
"ooh, fantastic! and all these people saying you guys are no help"
.
.
.
.

"Hello, London Zoo Primate house, how can we help?"
<click>

 

[Roo Stercogburn]

No no no Redi, thats far too nice. Like this matey...


"Allo, GOA Technical Support, Pudzy here. How can I help you?"
"Hi, I'm having a problem with my cabalist..."
"OOOH I don't have one of those yet. Can you hold the line a minute?"
"I guess..."
<An hour goes by>
<And another hour>
<A third hour goes past>
"Back. Sorry to keep you waiting, had a problem getting a group to help with epic. Now, what did you want to know about cabbies?"
"Sorry I meant to say my armsman.."
"OOOH, can you hold a..."
<click>


"Allo GOA Technical Support, Kirinia here. How can I help you?"
"My graphics seem jerky all the time, any ideas?"
"Ok, 2 things you have to do."
"Sure, fire away."
"First, you have to say 'KIRINIA IS TEH WIGGLE'"
"Um...ok."
"And second, KYRA ONLY GETS A MAN BY STUNNING HIM."
"Uh... KIRINIA IS TEH WIGGLE and KYRA ONLY GETS A MAN BY STUNNING HIM, now will you help me?"
<sounds of pen scratching away on a scorecard, cackling and a muffled "Har har, take that slut">
"So you help?"
"Thank you for calling, have a nice day."
"Bu..."
<click>

"GOA Technical Support. MUHAHAHAHAH(TM)"
"Oh piss off Roo, I wanted a real techie."
<click>

"GOA Technical Support, Kyra here, how can I help y'all?"
"Hi, I need to change my password."
"Ok, 2 things you have to do."
"Sure, fire away."
"First you have to say KYRA IS TEH WIGGLE"
"Uh..."
"And second, KIRI ISN'T A REAL BLOND AND THE GALPLEN TROLLBALL TEAM HAVE THE PROOF."
<Pause>
"Ok... KYRA IS TEH WIGGLE, KIRI ISN'T A REAL BLOND AND THE GALPLEN TROLLBALL TEAM HAVE THE PROOF."
<sounds of pen scratching away on a scorecard, cackling and a muffled "Heh hehe heh hee, take that Middytart">
"So about my password?"
"What, you still here? Oh just log in to Right Now. Have a nice day."
<click>


"GOA Technical Support MUH..."
<click>


"GOA Technical Support, bow before Durgi and explain why should I help you?"
"Hi... erm... don't you mean 'How can I help you?'"?
"No, I'm God's representitive here on Earth. I meant 'Why'."
"Hang on... I know your voice. Give me a sec..."
"Of course you know my voice. I'm a god."
"No.. Got it! You were in my therapy group!!!"
<Sounds of thud and people running, someone shouts 'MEDIC'>
<click>


"GOA Technical Support, Nicodemus here. How can I help you my friend?"
<sigh of relief from customer end>
"Thank heavens, a nice techie at last. One of my chars got deleted by accident, can you get it back for me?"
"I lied by the way."
"What?
"Its Roo. MUHAHAHAHAHAHAHA(TM)"
<click>


Ok, I've done so many of these now I know I've got (and deserve)to be deadmeat

 

[old.Hardbein]

omfg....Roooo!!!1 Stop....my coworkers r looking at me.

The Durgi one was the best tho /cheer


:bazbeer:

 

[Aileanara]

I was quite miserable when I got work today





Thanks Roo

 

[si1verwolf]

Roo = Pure Genius !