[RANT] Llyods TSB

[Jeros]

I have always had many complaints about these guys but really, its just getting worse and worse, There automated phone menus seems to be up the kisser today.​

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When finally getting to speak to a person, I was told I was being transferred to another department who could help me, a min or so going through broken automated menus later I ended up speaking to the SAME person who said they were transferring me who then proceeded to hang up on me when I confirmed my name!​

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It would not be an issue if I could use internet banking to do what I needed, but I can't as it says I don't have a telephone number setup when, in fact, there is one fully set up and is valid.​

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If I did not have joint accounts I would leave them and never look back.​

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*seethe*​

 

[Zenith.UK]

Leave them anyway.
My wife was with them and was limited to ONE ATM in the town that she could use.
I told her to join my building society, which she did. Now she can use any ATM.

 

[Mey]

Complain, you'll get money, happy times..

 

[Jeros]

You know what, I am going to complain. I'm not going to take it further than a nasty letter but still.......Hell if they managed to mess up things like a simple address change and even send me someone else's bank statement then something must be said.

I don't see how I will get any money out of it though

 

[Punishment]

They have to transfer your money, it's the law.

Vote with your feet

 

[Job]

Don't start me on RBS, they have now decided to reduce the opening hours from 10-3, what fucking use is that, being self employed I have to put checks in all the time, so I have to leave jobs to catch them open, no saturday opening either, They are simply never open when I need them to be and even when they are it's always one teller and 30 people in the queue.
And we own 86% of it, which probably says a lot actually.

 

[Chilly]

You dont need to queue to pay in cheques. Just use the machine?

 

[Ch3tan]

Don't start me on RBS, they have now decided to reduce the opening hours from 10-3, what fucking use is that, being self employed I have to put checks in all the time, so I have to leave jobs to catch them open, no saturday opening either, They are simply never open when I need them to be and even when they are it's always one teller and 30 people in the queue.
And we own 86% of it, which probably says a lot actually.

What Chilly said, move with the times, you don't need to see the cashier to pay in a cheque.

 

[pez]

Can't speak for RBS but at my HSBC branch business customers have this chute thing outside they just drop their cheques in to. Its open 24/7.

 

[Wazzerphuk]

What Chilly said, move with the times, you don't need to see the cashier to pay in a cheque.

There is an extra level of comfort and security you get with dealing with a real person though.

 

[Chilly]

There is an extra level of comfort and security you get with dealing with a real person though.

Pfft. Machines arnt crooked or illiterate.

 

[Access Denied]

Pfft. Machines arnt crooked or illiterate.

Says the guy who can't type "aren't" =P

 

[Wazzerphuk]

Pfft. Machines arnt crooked or illiterate.

I forgot software was always trouble-free.

 

[Chilly]

I forgot software was always trouble-free.

Probably no worse than humans. Plus, with the time saved, you can have a crafty wank in the tesco customer toilet. Wait..what?

 

[Chilly]

Says the guy who can't type "aren't" =P

Quite! I'm a squishy human, of course I cant spell arnt.

 

[Wij]

I have no comment on this at all.

 

[MYstIC G]

Pfft. Machines arnt crooked or illiterate.

They also don't stamp your paying in book, you get a stupid receipt which if you run a business you then have to file somewhere else which is a pain in the arse.

Job: Do you have a local Natwest you can use? They're effectively the same bank but Natwest are generally open weekends now. Back in the day we had our business manager set up a permission on their systems so that we could pay into a local Natwest without any issue.