Zenith.UK
Part of the furniture
- Joined
- Dec 20, 2008
- Messages
- 2,913
Wifey had the same problem one time in Morrisons.This happened to me the other day at morrisons....Every time I scanned an item and put it in the bag afterwards it decided to flash red and state it weighed the wrong amount thus needing constant staff member assistance. Took twice as long as just going to a till. (but if it does work it does save a lot of time)
There were 2 tills on out of 14 or so and then there were the self-serves.
This was at 6PM on a Friday evening.
All 4 of the self-serves were failing after every scan and the poor girl was run ragged between them overriding every item. I just put the items down, walked up to the supervisor and told her "Open another till".
"Sorry, I have no staff to spare."
"Not my problem. You have a problem with all your self-serves so open another till, please."
"Sorry, I have no..."
"Get your manager now, please."
<Manager got and situation explained>
"Sorry about that, we'll open more tills now"
... before closing the self-serves, pulling the girl on a till, putting the supervisor on another till and even manning a till himself. That was a manager resolving a problem well.