Questions @ GOA support

[Raven]

i know of several people that have applied and got ignored.

 

[GrisomWarshadow]

its only a comp game dude. The support is pretty damn fine.

Problem is we all so addicted anything that intereferes with our daily daoc hit makes us irate. But tbh if you have to wait a few days for a reset or advice on a grapphix glitch or whatever, it aint the end of the world.

no ones died, be happy. The dudes at GOA do a good job within their working day and also put a lot of out of hours work into it. sure its not perfect but nothing is.

They do a fine job indeed... however... if thousands of people are paying for a game its only natural they are going to be pissed off if something isnt working or hasnt been fixed for >MONTHS< so regardless of what sort of job they do during the day mate.... still doesnt hide the fact it lags every 5 minutes for 5-10 seconds... and it may not be goa's fault... or it maybe... at the end of the day it there should atleast of been reply from a GM... discussing it.... like things everyone wants to know... is anything going to be done about it? have they any plans on attempting to fix it etc... as these threads have been popping up all week theres no excuse for lack of reply...

i mean i only came back to daoc for a quick break from WoW... after 2 days of the lag its quite annoying..

 

[Lorfo]

We are limited to the things we can do and the things we can't. In most cases our policies are identical to Mythics with a few exceptions.
We can't give encounter credit, however in most cases we can reset the encounter to give you another go. I've chain reset Zo'Arkat for a group more times than I care to remember until it finally worked properly. We won't spawn encounters on demand unless it's bugged and the bug is preventing the spawn (which is almost unheard of). We also won't just hand over the encounter reward. It's very hard for us to see after the fact exactly what happened and it would be far too open for abuse if we just handed out credit and artifact to every report.

If you report a problem via RightNow and get a 'we will investigate' answer, then that's exactly what we'll do. We look at the encounter, run tests, and if we find a repeatable bug we send the details on to Mythic so that the encounter can be made more reliable in future.

Weekend support is not going to happen. The extra costs would be enormous and our current pricing arrangement would not allow it.

If you can respawn encounters etc, why couldn't you do it on ml8.10 ?

 

[Soulja_IA_]

Our EnEs are volunteers, we don't randomly pluck a player name from a hat... if we don't get people who are interested in volunteering then we don't get them. We are aware of the shortage of volunteers in certain realms and we try to encourage people to volunteer for those places.

I Voluntereed a few months ago Reply was :-

Greetings,

Thank you for your application. We are not actively recruiting Eyes and Ears currently however I have taken a note of your details and should there be any vacancies in the future I shall review all the applications that have been recieved and contact those who are suitable to see if they are still interested in the position.
Please be patient in the meantime and thank you once again for your interest in the volunteer program.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager

that was 24/02/05 reason I applied as I only see Elricstormbringer online.

Hib/Excal
Soulja
Soulbow
Soulsbot
Ensnare
Photon
Godoftrees
Swiftfoot
Sharades

Mid/Pryd
Soulja
Soulsbot

 

[Raven]

and that, as they say, says it all

 

[Funkybunny]

and that, as they say, says it all

and thats the way the cookie crumbles..

 

[IainC]

I Voluntereed a few months ago Reply was :-

Greetings,

Thank you for your application. We are not actively recruiting Eyes and Ears currently however I have taken a note of your details and should there be any vacancies in the future I shall review all the applications that have been recieved and contact those who are suitable to see if they are still interested in the position.
Please be patient in the meantime and thank you once again for your interest in the volunteer program.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager

that was 24/02/05 reason I applied as I only see Elricstormbringer online.

Hib/Excal
Soulja
Soulbow
Soulsbot
Ensnare
Photon
Godoftrees
Swiftfoot
Sharades

Mid/Pryd
Soulja
Soulsbot

We don't take everyone who applies. We'd rather have a low number of quality people than a high number of average ones. Everyone who applies to be an E&E gets that email - I deal personally with all E&E applications.

Periodically we review the E&E situation and where we have a need for more, we dig through the list of applications and pick out the ones we like the sound of. Very few people will apply and get an invite the next day. I'm not going to comment on Soulja specifically but his application will be reviewed with all the others when we next look at recruiting. If he's successful he'll get a follow up email from me asking if he's still interested. A good example of this is Eggy - he applied several months before we chose him to be an E&E.

 

[Ging]

lol Soulja your "average" and thats straight from the horses mouth! <pun>

 

[RS|Phil]

In general I've always been happy with the web supoort. In game wise I don't have much experience though I can say Requiel sorted out an ML5 raid for us when people were (despite many many warnings) intent on bathing themselves in the lava and got stuck


But I don't think the in-game response can ever be as good as America. It's just scale - we have a lot less people and to be honest the standard of anything is generally higher in the US anyway. The few times I've actually wanted to speak to a GM in-game there's been no one around but I can live with it. Overall I'm happy enough - hey in all the MMO games I've played you pressed the IN-GAME support button on your UI and it just crashed and brought up LOL.JPG

 

[GrisomWarshadow]

hehe... i still think they need to update the shoddy reply from rightnow tbh.... its been the same for 2 years now oO atleast change it to some other bs ;< you guys just got a notepad you copy and paste solutions from?

 

[GrisomWarshadow]

hey in all the MMO games I've played you pressed the IN-GAME support button on your UI and it just crashed and brought up LOL.JPG

i'm actually laughing at that atm ^^

 

[Soulja_IA_]

lol Soulja your "average" and thats straight from the horses mouth! <pun>

And that coming from an Alb

Soulja

 

[GrisomWarshadow]

3rd post inc... since its 9:37am and i havent slept yet... brain not functioning properly.... anyway! just a quick question Requiel - If you know the answer Great! if not nps man... over the past few years we have noticed DAOC get more and more... how shall we say.. tiresom to get out there in RvR... first of all it was the stupidly long epic quests... then we moved onto sc (which in my opinion was the best! mythic are asswipes for making toa and making most SI items obsolete) now onto TOA... it takes what? 17hours-3days to get to 50.... then 2-4 weeks getting toa'd (If you are lucky with spawns and drops etc) then a further 2-3 months getting master leveled... i mean fair is fair you can goto RvR without FULL TOA or full ml... but most groups just look at you and say LOL FO... and now epic mounts... any background info (if theres been any leaked) on what we gotta do to get those? another 5 months pissing around like fools?.. it just gets longer and longers heh ^^ soon pvp will be a thing of the past and we will move on to new great things such as! pve................................. quests!..................... i'm just curious where daoc is going really :| toa was bad enough... if these "mounts" take 4 months to get daoc can just turn itself into a rather large dildo and stuff itself sideways up mythics fat greedy arse..... anyway Requiel what are your personal views on daoc now not the GM requiel... say it from a players point of view

 

[kiliarien]

And that coming from an Alb

Soulja

Sod E&E - Soul for DAoC President!

 

[eggy]

first of all it was the stupidly long epic quests... then we moved onto sc (which in my opinion was the best! mythic are asswipes for making toa and making most SI items obsolete) now onto TOA... it takes what? 17hours-3days to get to 50.... then 2-4 weeks getting toa'd (If you are lucky with spawns and drops etc) then a further 2-3 months getting master leveled... i mean fair is fair you can goto RvR without FULL TOA or full ml... but most groups just look at you and say LOL FO...

"Stupidly long epic quests"

Epic can be defined as "Surpassing the usual or ordinary, particularly in scope or size"...ie BIG...ie LONG...ie at the time, challenging to get, seing as the reward was a set of MP armour with unique graphics, surpassing alternatives.

"17hours-3days to get to 50"

Depends how you do it. You seem to be a wtfPL type person quoting those figures, so don't get enjoyment from PVE, therefore your post is initially full of bias.

"2-4 weeks getting TOAed"

My heretic took 2 evenings to kit out, and will take 1 or 2 more to xp. If you are efficient and have an understanding of basic economics, it's easy to succeed, and fast.

"2-3 months getting master leveled"

So far, my ML1-8 BG steps have taken 15 hours play time. Once again; efficiency and teamwork.

"most groups just look at you and say LOL FO..."

Judging by the manner in which you post, there are probably other reasons why groups say "LOL FO".

 

[Lamp]

QUOTE "the company is there to serve the customer with its service"

Oh how naive ! C'mon ! Live in the REAL world m8 !! We're talking about a corporate here ! The company is there to make money. End of. Sure, as with any company, it offers the appearance and sometimes a show of ******d manifestation of customer service, but it doesn't need to. If every DAOC player left and the game got shelved, so what ? They got enough irons in enough pies to pay dividends to their shareholders and move onto making money from other business franchises.

 

[Stunned]

nm ...

 

[Stunned]

If the playerbase didnt scream out in anger if they raised the 0.3 Euro/day fee to play, we prolly could have 24/7 support.

 

[Lamp]

TBH, I don't see why we would think we're entitled to 24/7 live support. Your monthly fee pays for air time on the game server. If you want around the clock GM support, someone's gotta pay their wages - guess who ? And how many of you whiners is prepared to have their subs doubled to pay for a couple of ppl who you're more likely that not never ever gonna need to contact. I've been playing since beta, and I've never needed GM intervention. Its only a friggin game ! Report the bug, and just deal with it !

And do you really think Mythic will shell out cash for a couple of GM's when their costs are rising, their ROE (return on equity) is dwindling, and more ppl leaving DAOC for WOW. How long do you think the game's got before its shelved ? A couple of years tops ?

STFU whiners and just play the game like the rest of us.

 

[Imon]

its only a comp game dude. The support is pretty damn fine.

Problem is we all so addicted anything that intereferes with our daily daoc hit makes us irate.
.

word


It's summer..... go out in the sun and have a beer ffs

 

[RS|Phil]

TBH, I don't see why we would think we're entitled to 24/7 live support. Your monthly fee pays for air time on the game server. If you want around the clock GM support, someone's gotta pay their wages - guess who ? And how many of you whiners is prepared to have their subs doubled to pay for a couple of ppl who you're more likely that not never ever gonna need to contact. I've been playing since beta, and I've never needed GM intervention. Its only a friggin game ! Report the bug, and just deal with it !

And do you really think Mythic will shell out cash for a couple of GM's when their costs are rising, their ROE (return on equity) is dwindling, and more ppl leaving DAOC for WOW. How long do you think the game's got before its shelved ? A couple of years tops ?

STFU whiners and just play the game like the rest of us.

Thank you for that nice analysis.

 

[GrisomWarshadow]

"Stupidly long epic quests"

Epic can be defined as "Surpassing the usual or ordinary, particularly in scope or size"...ie BIG...ie LONG...ie at the time, challenging to get, seing as the reward was a set of MP armour with unique graphics, surpassing alternatives.

"17hours-3days to get to 50"

Depends how you do it. You seem to be a wtfPL type person quoting those figures, so don't get enjoyment from PVE, therefore your post is initially full of bias.

"2-4 weeks getting TOAed"

My heretic took 2 evenings to kit out, and will take 1 or 2 more to xp. If you are efficient and have an understanding of basic economics, it's easy to succeed, and fast.

"2-3 months getting master leveled"

So far, my ML1-8 BG steps have taken 15 hours play time. Once again; efficiency and teamwork.

"most groups just look at you and say LOL FO..."

Judging by the manner in which you post, there are probably other reasons why groups say "LOL FO".

"Epic can be defined as "Surpassing the usual or ordinary, particularly in scope or size"...ie BIG...ie LONG...ie at the time, challenging to get, seing as the reward was a set of MP armour with unique graphics, surpassing alternatives."


Made totally obsolete sc and toa... people have enough for a cheap sc kit by the time they hit 50 ;| utterly no point in it anymore..

"Depends how you do it. You seem to be a wtfPL type person quoting those figures, so don't get enjoyment from PVE, therefore your post is initially full of bias."

I've pve'd since hrm... was after df was just when sc'ing was added... havent rvr'd properly since then ... i'm a pve whore so i dont see how i dont like it... if i can cope with it for what? 2 years i think i can cope with it longer... - it takes 3 days tops to get to 50 with a bb... if you lvl hard and dont dick around

"So far, my ML1-8 BG steps have taken 15 hours play time. Once again; efficiency and teamwork."

Yes... "efficiency and teamwork" which isnt that easy to come by when running a raid with 40+ people and alot go either LD... or cry out "oh no.. i didnt get credit"

"My heretic took 2 evenings to kit out, and will take 1 or 2 more to xp. If you are efficient and have an understanding of basic economics, it's easy to succeed, and fast."

With the help of guild mates i'd imagine... you dont come to hib much do you? you try and go for an arti and its 24/7 camped by animists... and alot of people dont have guild mates to call on for help at 6am to get certain artis... so dont tell me it takes 2 days to get toa'd in hib when your not even a hib


"Judging by the manner in which you post, there are probably other reasons why groups say "LOL FO"."

The "LOL FO" was a figure of speech... they either look at your equip and say no thx.. or we're full... even tho you only see 4 people... next time atleast think about things eggy ;| alb is not hib... we dont have 24/7 artis or a big zerg to form a grp from ;|