Question for E&E's

C

cHodAX

Guest
A few weeks ago I started getting strange messages from my firewall and I.P. address's added to the trusted list that I had not authorised. I suspect I was hacked and so I have completly re-installed my O/S and replaced my firewall, however I want to be sure that my DAoC details were not compromised during the hack. I logged onto my account today to get a new subscription password but I see that the system has been changed back to only handing out new game passwords. So, the question is this. If I asked via rightnow for a new subscription password would they be prepared to issue one or would I just be wasting my breath? A number of friends have said that GOA will only change the subscription password under exceptional circumstances, would my problem qualify as the above?
 
N

-Nxs-

Guest
Not E&E but i too asked the same question, I thought my network had been compromised so replaced my firewall with a more appropriate one, and logged a call on rightnow.

If you do the same your wasting your breath like i did.... or maybe theve changed their rules now.
 
L

liste

Guest
Not sure what the procedures are atm, but i passed it on to higher powers :)
 
N

naetha

Guest
If you change your password, they send you a new subs password as well - just make sure its your secure email address that they send it to if you suspect you may have been hacked.
 
K

kemor

Guest
Good eve folks,

The procedure to change subscription password is as follow:
1) Make sure ALL your account informations are 100% correct and updated regularily. This is THE most important part, also be sure to remember the information with which you first registered.
2) Contact subscription@goa.com via mail. Make this mail as clear as possible. I know that we have many players coming from various countries of Europe and I'm not talking about using perfect english, but to try and make your mail as coherent as possible, to avoid "gamer talk" and d00d speak.
3) In this mail, make it clear that you wish to have your SUBSCRIPTION password changed, explain why, and give the following information:

- SUBSCRIPTION login:
- GAME login:
- Name & Lastname:
- Current Email:
- Email you used to register (if different):
- Current postal address:
- Postal address you used to register (if different):
- CD keys (classic and SI)

This is the basic information that you will be asked for when contacting subscription@goa.com. Once they have all this, then we have two possibilities:
1) All your account informations are correct and up-to-date:
You will most likely receive a reply to your email announcing that the SUBSCRIPTION password was changed and that the new one will be mailed (we are talking postal mail here, not email). This procedure can take up to a week or two depending where you live currently.
2) Your account information are not matching what we have on our side:
Here you got a problem and we also got a problem (because it means that the case is going to get complicated). We cannot just send new account information out if what you gave is not correct, so we need more. Usually you will be asked questions related to your registration and if you are the legitimate owner of the account, should be no problem at all for you to answer. This can take a bit longer to investigate on our side, so no need to make it even longer by not replying to the emails asking for these informations. Here again, once we have everything we need, you will be mailed a new SUBSCRIPTION password.


Of course, what I just wrote above is how the system "should" work, but we are living in a world not "working as intended" all the time :)

This procedure can go very smooth, very relaxed.
You got a problem with your account, you contact us in a nice way, with all the information needed, you got nothing wrong with your account: you get what you want fast and nice.

It can also go very nasty and not relaxed at all...
You got a problem with some account you just bought, you contact us in some sub-human language and fill the whole mail with lies and mis-information: you get your account closed fast and nice.

Of course they are tons of other possibilities and mixes of the two situations described above including some I myself can't believe when I see them and it's starting to cost me a fortune to keep the white guys away :)


Conclusion?
- Keep your account information updated ALL the time, no matter what happens.
- Do NOT save anything related to passwords on your computer. If you play at home without a nasty little brother or some Einstein dog from outter space, put a post-it on your screen or one of these new and beautiful USB-MP3 players.
- If you play in some net-café, be sure to check for key-loggers and do not always use the same computer.
- If you go to a LAN-Party, don't get too drunk and start yelling your account info.
- Do not trust anyone with your SUBSCRIPTION info. We can always (most of the time) fix problems if someone gets to know your GAME info, but with SUBSCRIPTION, be careful :)

I hope the answer will help, take care out there...

ps: Liste, I knew this new psychic link method would work :cool:
 
S

SoulFly Amarok

Guest
Kemor, I have 4x Si and 4x Classic cd cases... Now, tell me which one I used 2 years ago to register my classic account.. :D
 
B

Brelakor.

Guest
Yeah, that would have preatty handy back when i got hacked, and GOA just said "no we wont" T_T
 
B

Blood

Guest
Originally posted by kemor
Of course they are tons of other possibilities and mixes of the two situations described above including some I myself can't believe when I see them and it's starting to cost me a fortune to keep the white guys away :)

Whaat? could you please rephrase that in gamertalk, or atleast normal english? instead of that internal GoA slang?

(are you talking about the Paris'ian mafia? mby fg's of l50 lawyers zerging him)

hehe ;)
 
F

Flimgoblin

Guest
Originally posted by Blood
Whaat? could you please rephrase that in gamertalk, or atleast normal english? instead of that internal GoA slang?

(are you talking about the Paris'ian mafia? mby fg's of l50 lawyers zerging him)

hehe ;)

the men in white coats are coming for you too blood... and they have a special jacket for you

or FFS! PURPLE CON PSYCHIATRIST INC!
 
Z

zyren

Guest
Kemor.

Do i have to go trough all that just to get my sub pass back if i don't wanna change it aswell?

stopped playing a while ago and dumb as i was i deleted the mail with game/sub pass and now i want to start playing again..

So i just want to know do i have to go trough all that or is there a faster way?

/ Bluebolts
 
K

kemor

Guest
If the informations on your account are correct, just email subscription@goa.com and ask them to send the account info (GAME + SUBSCRIPTION info) to the email currently in our database.

If the email isn't good anymore, then yes, you'll have to use the snail mail way I gave above.
 
K

kemor

Guest
Originally posted by SoulFly Amarok
Kemor, I have 4x Si and 4x Classic cd cases... Now, tell me which one I used 2 years ago to register my classic account.. :D

As someone said: "Put them all, let GOA sort them out"
We got all the links between accounts and CD keys so no problem
 
N

NairyK-

Guest
Originally posted by cHodAX
A few weeks ago I started getting strange messages from my firewall and I.P. address's added to the trusted list that I had not authorised. I suspect I was hacked and so I have completly re-installed my O/S and replaced my firewall, however I want to be sure that my DAoC details were not compromised during the hack. I logged onto my account today to get a new subscription password but I see that the system has been changed back to only handing out new game passwords. So, the question is this. If I asked via rightnow for a new subscription password would they be prepared to issue one or would I just be wasting my breath? A number of friends have said that GOA will only change the subscription password under exceptional circumstances, would my problem qualify as the above?
what i done when my brother got hold of my subs, i posted to Rightnow my GAME CDKEY etc etc, and they gave me 2 new subs (for some reason) but i still got a working wub for my account
 
C

Cyfr

Guest
Oh you do? Maybe you could tell me what account my SI cdkey is activated on then since 'the cdkey is already is use' and I can't take it back to the store. GG
 
Z

zyren

Guest
Ok Kemor thx.

Just one more question... how long does it take for them to mail it?
Waited 9days and it says that they will reply within 3days?

and my mail is still the same so shouldn't be a problem
 

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