Ownage Customer Support

[Afran]

gamersloot.com / gamersloot.net customer service "live support" chatlog, ghoulioc is me and Support5 is... Support5. Wouldn't recommend anyone using this site. :s

Support5: hello
ghoulioc: Hello.
Support5: how can i help u
ghoulioc: I'm expecting an Authentication Key delivery via e-mail, it's already roughly 20 hours late.
ghoulioc: I was told i'd have it within 6-8 hours 10 hours ago.
Support5: sorry for that whts the order no
ghoulioc: it's ##### .
Support5: sir sorry for the delay we will send u an email when its ready the item just arrive
ghoulioc: I see - do you have an estimated time please?
Support5: 24 to 48 hrs
ghoulioc: What? Last night I was rang at 4am, told I would receive the key within 3 hours, then 14 hours later I am told it'll be 6-8 hours, now you're telling me it will be another 24-48 hours?
Support5: when they called u up it so happen the stocks run out sir sory for the inconvinience rest assurd will email u when its ready for sending
Support5: as of yesterday we r out of stock
ghoulioc: why wasn't I told this yesterday ?
Support5: will email u for an update
Support5: they taught theres still one
ghoulioc: that's not very professional support is it? :/ I'm not very happy with your (not you personally, but the company on a whole) customer service so far, I'm being thrown from pillar to post with all these different times, and every time I wait I get told to wait again
ghoulioc: I payed the reservation fee prior to the games release, and as by your User Agreement I shouldn't received the key, that I RESERVED, atleast 10 hours ago.
Support5: iam verry sorry sir will update u
Support5: in 48 hours
ghoulioc: So really I should cancel my order if it's going to take 24-48 hours from now and just get it elsewhere shouldn't I? Are you saying I won't get it tonight?
Support5: yes sir u shud cancel ur order
ghoulioc: Wow, worst support I've even encountered, well thanks for nothing, I guess.
Support5: k will process ur refund

Fuckers =)

 

[CorNokZ]

They really know how to make the big money, huh..

 

[Gamah]

Why can't he type...

"u" "k" Customer support of a twatturnip.

 

[Huntingtons]

..?

 

[Tilda]

what had you ordered?

 

[Heta]

I guess he had orderd a WoW TBC key

Personally I have used them before, and they always delivered within ~15 min from placed order.

If someone would ask me I'd recommend them to anyone

 

[old.Tohtori]

Well, i think 'e had it coming for ordering from the web instead of walking to the shop and buying the box.

For shame!

No good gamer is a gamer if he doesn't have excess boxes laying about

 

[Chronictank]

Well, i think 'e had it coming for ordering from the web instead of walking to the shop and buying the box.

For shame!

No good gamer is a gamer if he doesn't have excess boxes laying about

problem is finding places to stuff all the boxes
i have a feeling if my bed legs were to give way i wouldnt notice

 

[Ctuchik]

Well, i think 'e had it coming for ordering from the web instead of walking to the shop and buying the box.

the site i'm ordering my stuff from never missed a pre order by a day before. i usually even get my pre orders 1 day before i should have them.

 

[old.Tohtori]

the site i'm ordering my stuff from never missed a pre order by a day before. i usually even get my pre orders 1 day before i should have them.

Oh that's no problem for me, i meant the "i'll just download and buy with me precious card" type of people.

Hate it.

It's like...riding a scooter and calling yourself a biker

problem is finding places to stuff all the boxes
i have a feeling if my bed legs were to give way i wouldnt notice

Old school Full throttle and Doom boxes work a lot better then these silly DVD thingies they have

 

[Afran]

Actually it was a Vanguard: Saga of Heroes CD-Key, I haven't played WoW for quite some time. My local stores don't have the game, either.

 

[liloe]

Actually it was a Vanguard: Saga of Heroes CD-Key, I haven't played WoW for quite some time. My local stores don't have the game, either.

Amazon ftw I say =) Never had problems with them =)

 

[DavidH]

Haha, even the support guy eventually encouraged you to cancel your order. Priceless. Bet he was like "Sigh.. this wanker is right. This website DO suck".

And yes, I've dealt with them before myself, and yeah, the support is utter shit.

 

[Raven]

i ordered from them, very fast delivery and perfect customer service.

I had to re-order because i didnt click "continue" on the paypal page so they took the money but not the order, they sorted it out through live help within about half an hour.

There is a huge demand for the expansion so they are bound to run out at some point

 

[tamtap]

you ordered a gaycraft key and are qq'ing about it.

classic.

Go buy a tamogotchi (or however its spelt) its got a better end game.

Tam

 

[Gamah]

you ordered a gaycraft key and are qq'ing about it.

classic.

Go buy a tamogotchi (or however its spelt) its got a better end game.

Tam

Well read.

 

[old.Tohtori]

you ordered a gaycraft key and are qq'ing about it.

classic.

Go buy a tamogotchi (or however its spelt) its got a better end game.

Tam

Hey look, it's everyones favorite flamer, Cumtap!...no wait i'm sorry...i didn't meant it like that...i forgot your "shooting blanks" problem

What can i say, mom was right about getting blind, but didn't mention the -other- dangers.

 

[Vladamir]

Hey look, it's everyones favorite flamer, Cumtap!...no wait i'm sorry...i didn't meant it like that...i forgot your "shooting blanks" problem

What can i say, mom was right about getting blind, but didn't mention the -other- dangers.

 

[Afran]

There is a huge demand for the expansion so they are bound to run out at some point

Read thread!

you ordered a gaycraft key and are qq'ing about it.

classic.

Go buy a tamogotchi (or however its spelt) its got a better end game.

Tam

Read thread!

 

[Raven]

dont get stroppy with me poindexter


you ordered it, they were out of stock, they tried to get you one but couldnt, they then offered you a refund, what exactly do you expect? free money?

there are other places to get it from you know.

i had nothing but good service from them so said so.

 

[Huntingtons]

dont get stroppy with me poindexter


you ordered it, they were out of stock, they tried to get you one but couldnt, they then offered you a refund, what exactly do you expect? free money?

there are other places to get it from you know.

i had nothing but good service from them so said so.

pre-ordering + paying reservation fee should grant you a key for a game - it's their fuckup, not his they should take the fall, not him. bad support in any case

 

[psyco]

pre-ordering + paying reservation fee should grant you a key for a game - it's their fuckup, not his they should take the fall, not him. bad support in any case

not really... people who pre-ordered a wii dont automatically get one on release date, or any other console to be exact(yes, im bitter)

 

[Davejohnson]

the site is obviously run by not-so-experienced or not-so-talented people.

but as i see it, they could have made a reasonable mistake, and decided to wait for a new shipment of products instead of canceling your order instantly. either way, you would probably have whined right?

you got to talk to the support real-time, and imo he/she was friendly, straight to the point, and confirmed that they would refund you after a very short time.

dont really see whats the big deal?

 

[Kinag]

Never had any problem with their support or delivery..

This seems like a strange case to be honest.

Nobody is perfect and a company is bound to fuck up sometime.

 

[Gamah]

the site is obviously run by not-so-experienced or not-so-talented people.

but as i see it, they could have made a reasonable mistake, and decided to wait for a new shipment of products instead of canceling your order instantly. either way, you would probably have whined right?

you got to talk to the support real-time, and imo he/she was friendly, straight to the point, and confirmed that they would refund you after a very short time.

dont really see whats the big deal?

I'm sorry but maybe we expect different things from Customer Service..if the fucknut can't even speak English it doesn't bode well for the customers confidence.

 

[tris-]

dont really see whats the big deal?

people get the idea that companies really want your custom and think they should care about you.

the company just wants money and will fain caring. but if he asked for a refund and he says he will give him it, i dont see a problem with that. hed obviously made his mind up and the CSA trying to persuade him other wise is a waste of him.

 

[Huntingtons]

not really... people who pre-ordered a wii dont automatically get one on release date, or any other console to be exact(yes, im bitter)

he also paid a reservation fee, and imo its bad service if they dont deliver the product in any case which is my point. company knows how many they got aviable so they shouldnt accept too many pre-orders

 

[psyco]

he also paid a reservation fee, and imo its bad service if they dont deliver the product in any case which is my point. company knows how many they got aviable so they shouldnt accept too many pre-orders

well, they are trying to take your money.. most will just wait rather than going else where