Svartmetall
Great Unclean One
- Joined
- Jan 5, 2004
- Messages
- 2,467
- Thread starter
- #31
OK. I just had a pretty long chat with NTL again...first guy I spoke to was about to launch into the whole "have you updated your drivers"-type spiel so (I work in a PC support call centre myself and can tell when someone has no idea what I'm talking about and is putting up a wall of bluster to cover up the fact that they have no comeback) I told him that this has been ongoing for over 3 days, that multiple users are reporting the same fault at the same time and bombarded him with some IP addresses, tracert delay times in .ms and the like. At which point he escalated me to his second-level support people, who seemed vastly more clued up and repsonsive.
I explained that different people had all been running Pingplotter etc and all showing problems with the NTL servers you can see causing grief in my PP pics above, and that talking to people on ventrilo I had seen huge spikes on PP at the exact time that people got huge lag and went LD in-game. Also that this happened 24/7 and bore no relation to server load or times of high overall internet use. He ended up asking me to email in my PP shots of the problem, which I'll do as soon as NTL have sorted out the problem with my email.
Gah.
Still, at least this guy today sounded like he understood that A: I knew what I was talking about, and B: there might actually be a problem. As opposed to the line most people at ISPs take which is that it cannot possibly be their infallible uberhardware causing the problem, it must be being caused by spyware on your PC, a modem/router problem, Windows not being up to date, a ley line, sunspots, aliens abducting your packets or in fact anything at all except their fault.
I explained that different people had all been running Pingplotter etc and all showing problems with the NTL servers you can see causing grief in my PP pics above, and that talking to people on ventrilo I had seen huge spikes on PP at the exact time that people got huge lag and went LD in-game. Also that this happened 24/7 and bore no relation to server load or times of high overall internet use. He ended up asking me to email in my PP shots of the problem, which I'll do as soon as NTL have sorted out the problem with my email.
Gah.
Still, at least this guy today sounded like he understood that A: I knew what I was talking about, and B: there might actually be a problem. As opposed to the line most people at ISPs take which is that it cannot possibly be their infallible uberhardware causing the problem, it must be being caused by spyware on your PC, a modem/router problem, Windows not being up to date, a ley line, sunspots, aliens abducting your packets or in fact anything at all except their fault.