NTL trouble AGAIN?!

[dangle]

Seems the ntl trouble has started up again for me, gettin crazy lag spikes and the game is pretty much unplayable any1 else having same problems? when i do the traceroute it seems to be lagging at the sprintlink and opentransit servers again.

 

[elveniel]

no probs here, not had probs with nthell for along time now, btw im in oxford.

 

[TocaTank]

yep just logged on, and went LD straight away.

Was fine all day yesterday too

GRRR

 

[holydus]

Indeed

Ayeh seems its nt f**cked again
log in linkdead (try again same happens) ;[ sniff sniff

 

[darbey]

Yeah started again about 12:00 am, massive lag and LD occuring evry 2 or 3 mins.

Im in North East, only ever seems occur to north east/north west users of NTL

 

[holydus]

Looks like another day of DOD for me :S


And im from the North East as well ;[

 

[darbey]

mail your trace routes to dave.muirhead@cwcom.co.uk again

 

[Gerta Ugbash]

Dang, I'm at work and his mobile no's at home. I'll give em a bell soon as I get home

 

[Xarkaltos]

Been getting the ld and lag probs for the last two days here again. Come on Mr Dave, do us proud again!

 

[darbey]

Opentransit looking glass showing the problem once again to be a renfrew router.

Hope u get in touch with dave again Gerta, half my week off has aready been ruiined by these idiots at ntl.

 

[darbey]

looks like well be going another ffin weekend without connection.

 

[holydus]

ayeh lol cant even get logged in now

or if i do it just linkdeads ntl teh win

 

[civy]

Can anyone recommend a good adsl provider?
Looks like sky, bt and another company will be getting my money in future.
I’m sure all the numbnuts on the NTL support desk will have no problem finding new jobs when more NTL customers leave. The industry is crying out for incompetent semi knowledgeable network support staff.

 

[holydus]

Its a good job the new DOD is semi decent lol gives me summing to do whilst ntshite fixes ther 1 of many problems ;]

 

[darbey]

gerta any word on contacting that guy?

Im getting absolutely nowhere with these bunch of dopes.

 

[darbey]

Copy of email i sent.

As requested i have sent the various trace routes required. to send dos trace route. As usual this doesnt show a problem on NTL router but back trace results do.

Tracing route to 193.252.123.33 over a maximum of 30 hops

1 7 ms 25 ms 42 ms 172.21.215.254
2 9 ms 7 ms 7 ms midd-t2cam1-b-ge-wan41-106.inet.ntl.com [213.106
.238.165]
3 41 ms 10 ms 13 ms mid-t2core-b-ge-wan61.inet.ntl.com [213.106.237.
161]
4 11 ms 12 ms 13 ms ren-bb-b-so-220-0.inet.ntl.com [62.253.187.93]
5 18 ms 22 ms 17 ms man-bb-a-so-600-0.inet.ntl.com [62.253.185.170]

6 17 ms 17 ms 20 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 24 ms 24 ms 29 ms sl-gw11-lon-8-0.sprintlink.net [213.206.159.245]

8 24 ms * * sl-bb20-lon-11-0.sprintlink.net [213.206.128.56]

9 32 ms * * sl-bb21-par-14-0.sprintlink.net [213.206.129.70]

10 35 ms 33 ms 34 ms sl-gw10-par-15-0.sprintlink.net [217.118.224.42]

11 38 ms 38 ms 34 ms sle-franc1-1-0.sprintlink.net [213.206.131.42]
12 31 ms 32 ms 31 ms P13-0.PASCR2.Pastourelle.opentransit.net [193.25
1.241.169]
13 34 ms 35 ms 36 ms P11-0.PASCR1.Pastourelle.opentransit.net [193.25
1.241.97]
14 32 ms 68 ms 31 ms P4-0.BAGCR3.Bagnolet.opentransit.net [193.251.24
1.118]
15 49 ms 31 ms 32 ms P1-0.BAGBB1.Bagnolet.opentransit.net [193.251.24
1.145]
16 32 ms * 33 ms WanadooPortails1.GW.opentransit.net [193.251.251
.58]
17 64 ms 32 ms 35 ms 193.252.122.10
18 * 34 ms * 193.252.123.33
19 * 32 ms 32 ms 193.252.123.33

As you can see from above there is a problem with my connection showing massive packet loss so please do not come back and tell me theyeve checked it and everything is ok. Now next trace route is from the opentransit looking glass (http://www.opentransit.net/lg.htm ) which enables me to trace back to my IP address (xx.xxx.xx.xx) from Opentransit domain which is the last hop before the server im trying to connect to.

Query: trace
Router: pasbb1.opentransit.net
Addr: xx.xxx.xx.xx


trace xx.xxx.xx.xx

Type escape sequence to abort.
Tracing the route to pcx-hart2-3-xxxx.midd.cable.ntl.com (xx.xxx.xx.xx)

1 P4-0.PASCR3.Pastourelle.opentransit.net (193.251.241.162) 0 msec 0 msec 0 msec
2 P9-0.PASCR1.Pastourelle.opentransit.net (193.251.129.61) 0 msec 4 msec 0 msec
3 Level.GW.opentransit.net (193.251.240.214) 0 msec 0 msec 0 msec
4 ae0-11.mp1.Paris1.Level3.net (212.73.240.1) [AS 3356] 4 msec 0 msec 0 msec
5 so-1-0-0.mp2.London2.Level3.net (212.187.128.42) [AS 3356] 8 msec 12 msec 8 msec
6 pos5-0.hsipaccess1.London2.Level3.net (212.187.129.254) [AS 3356] 8 msec 8 msec 8 msec
7 195.50.116.134 [AS 3356] 8 msec 8 msec 8 msec
8 ren-bb-a-so-100-0.inet.ntl.com (62.253.185.165) [AS 5089] 20 msec 20 msec 20 msec
9 ren-bb-b-ae0-0.inet.ntl.com (62.253.185.186) [AS 5089] 20 msec 20 msec *
10 mid-t2core-b-pos31.inet.ntl.com (62.253.187.94) [AS 5089] 112 msec 36 msec 40 msec
11 midd-t2cam1-b-ge-wan31.inet.ntl.com (213.106.237.162) [AS 5089] 24 msec * 24 msec
12 midd-hart-ubr-2-ge20.inet.ntl.com (213.106.238.166) [AS 5089] 24 msec * 24 msec
13 pcx-hart2-3-xxxx.midd.cable.ntl.com (xx.xxx.xx.xx) [AS 5089] 32 msec 48 msec 32 msec

As you will see more packet loss shows this time on the ntl domain starting between Renfrew a and renfrew b (hop 9)
This problem only started occuring since the scheduled maintenance on 12th may when they rerouted the way i connect to this particular server.

How on earth the people who have looked at this can say there isnt a problem is totally beyond all comprehension. The problem seems to be between two routers at the same site - the bb-a and bb-b routers at Renfrew. Now, since they're in the same building, presumably, the link between them isn't very long.

Now just cos your tests don't show anything doesn't mean there isn't a problem, there are plenty of things that could happen to be local to an area or a side (each area has a b side and an a side, if there's a problem on the b side but you go down the a side it will appear fine - see below)


To whit, tracing from another area to Teeside is fine, but the route could be
poplar b
leeds a
middlesboro a

or maybe From level3 to the Middlesbrough a side goes
renfrew a
leeds b
leeds a
middlesboro a


The loss happens between the a and b Renfrew bb routers, the other traces are fine because they take different routes. This specifically affects the Middlesbrough b side traffic that joins the ntl network in Renfrew, thus Swansea and places further south seem to be ok as they bypass it.

You'd need to get onto those bb routers in Renfrew and check them over to get a handle on it, but obviously I cant do this, hence it needs to be raised to someone who can.

If FMT don't believe there's a problem then that's a worry, it looks pretty cast iron that something is wrong somewhere up there. I have spoken to some helpful people in Network admin in sprintlink and Opentransit who confirmed what i have said and indeed ran there own tests. In my opinion though whether or not it wasnt an ntl router fault (although i know it is) is irrelevant as my contract is with NTL not sprintlink or opentransit to maintain my network connection.


I have been in networks for almost 10 years and never have i come across such as abysmal lack of service as i have with NTL. even down to being promised call backs but never getting them. If this is not rectified soon i will be cancelling my contract and indeed suing NTL for breach.


Regards

 

[holydus]

SIGH................................

 

[Litmus]

im fine, also havent had any lag from any other times from when u lot have been posting in the other threads lucky old me


its prolly one of those retuin downgrades oops i mean upgrades

 

[Gerta Ugbash]

AAAAaaaaarrrrrggggghhhhh!!!

Dave's on annual leave till the 29th

I'll see if I can get hold of Net Ops in the morning.

Guess they did use the sticky back plastic, fairy liquid bottle and a toilet roll to fix it

 

[spydor]

Damn same probs for me again tonight too

Logged in & had 3 Ld's in first 5 mins!

 

[holydus]

has been happening all day ;[

 

[darbey]

They really are A FUCKING JOKE NTL, another weekend off screwed up.

been like this since 12:00 am last night.

 

[BlossomJones]

Had no problem yesterday but tonight has been bloody murder Have had to leave what looks like a very promising night in bg0. As such I figure I'm gonna start looking for another provider.

Hopefully someone from ntl will read this and realise that they are neglecting an important part of their customer base for broadband.

 

[Litmus]

still going stong here

u must all live in realy dogey areas or summat

 

[holydus]

where abouts u from ....

 

[cadiva]

Originally posted by darbey
They really are A FUCKING JOKE NTL, another weekend off screwed up.

been like this since 12:00 am last night.

Doh bet you wished you waited to do this now?

Darbey's post on BT Broadband

EDIT: Darbey your bit is down a bit

You should tell em to cancel your account and threaten to sue for their failure to provide a service unless somewhere in the mass of legalese it says they don't support online gaming where you need a constant connection (which I doubt).

 

[darbey]

Bunch of dorks at NTL , i was telling them till i was blue in the face check the routers betwen renfrew a and b and voila what did horlix_uk post on ntl forum i quote

"ok, sorted.

fault was due to a defective gigabit ethernet link between ren-bb-a and ren-bb-b.

for now the interface has been taken out of service (as a temporary solution), and the link will be replaced on Monday as a permanent fix.

hope that means a more pleasant gaming experience for you guys over the weekend "

They should listen to the customers sometimes.

Anyhow thanks to Horlix. Good job we have the power of the forum or nothing would ever get done.

 

[tris-]

Originally posted by cadiva
threaten to sue for their failure to provide a service unless

sue them all you want. you wont win jack shit because there is no where in the contract thay guarantees any quality of service, theyd end up suing you for loss of earnings or something by wasting their time in court.

 

[Sharma]

This is a JOKE, its happening again!!!

 

[Sharma]

RIGHT OK IM PISSED.

NTL YOU CAN GO BUST FOR ALL I CARE INFACT DO IT SO I CAN FUCKING CHANGE ISP!!