Advice New Laptop Screen

[soze]

So I got my new laptop but I think there is an issue with the screen.



Basically from the left side there appears to be some dark patches that I want to say bleed out. On a white screen it's very visible but only then. Dell say from the pictures the can not see a fault.

Is this to be expected as a guy in work believes led screen do this. Does anyone know what it's called? And is there a better way to get a picture to show Dell.

 

[Bahumat]

Try holding the camera closer? It's impossible to see what you're on about

 

[soze]

Yeah sorry it is really hard to explain they are right above the black lines on this now I noticed them i cant stop seeing them

 

[Moriath]

Advie update the date on your camera .. Maye see an optician. Or get a better camera that shows what you mean cause I cat see anythig

 

[wolfeeh]

can't see the issue in your pic but if there's a visual abnormality then get an exchange, sale of goods act etc. threaten them with trading standards if they don't wise up.

 

[soze]

Yeah the picture thing is a pain in the arse, I tried about 20 different cameras and dell could not see it. The guys in work struggled to see it, my eyes must just be sensitive so I will run with it for now I have a year to get it swapped if it gets worse. For now I can only see it with a white screen so its not too bad. Like a scratch on your TV once you see it you can't not see it.

 

[wolfeeh]

just tell them that you're unable to document the problem appropriately with the equipment you have available... they can't exactly expect you to have a £5k digital slr with appropriate lenses and filters. tell them you want to return the laptop for a repair or replacement, end of. they should courier the laptop from you and back again at their cost. failing that, an engineer visit may be appropriate.