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Mythic Entertainment | Camelot Herald - Community News for Dark Age of Camelot!
My name is Todd Gropp, and I am the Senior Manager of Customer Service for Mythic. I would like to talk to you about the change in the ability for CS to detect and discipline players that are performing multiple actions, on multiple characters, on multiple accounts with one keystroke.
This behavior has always been a violation of DAoC’s Rules of Conduct. Specifically, this breaks rules 13, 14, and 16, which I’ve included below. I’ve been playing DAoC since launch, and I’ve been a part of CS here for six and a half years. We’ve been aware of multi-box teams since their inception and have received player feedback regarding the issue since that time. Where the change in our stance as a studio has come into play:
•Clustering has increased the contact rate of players in the game world.
•We now have technology to determine whether a set of characters that appear to be played by one person is being controlled by multi-box means.
CS does not warn, suspend or terminate an account for the use of a 3rd party program or hardware without being able to detect it on our side, no matter how sure we are of what we visually verify. When asked by players what exactly a violation of these rules would be, our CSR’s are instructed to advise the following:
•“One keystroke should only perform one action, on one character, on one account. Anything which is used to circumvent this would be a violation.”
With the creation of the Ywain “Super-Cluster”, player feedback on multi-box play within DAoC has increased dramatically. While this feedback is not specific to PvE or RvR areas of the game the Development team has taken this Feedback seriously (as always), and made the decision to reach out to Customer Service and determine what we would need in order to curb the use of any software or hardware which would allow players to multi-box. After much discussion a plan was put into motion, and the final result is what you are seeing from us now.
If you are playing Dark Age of Camelot and you come across a group of characters all performing synchronized actions in a way which you feel could only be accomplished by 3rd party means, please file a Violation report. Include every character name that you see taking part. We will be investigating these reports thoroughly. In concert with our new technology, accounts which are performing these actions will be disciplined based upon the investigation. Do know that the investigation does not revolve around the exact timing of the character abilities/spells/etc. being used.
The discipline for this behavior, if verified during the investigation, is quite strict. This is due to the severe impact on the experience of other players on the server, and the means in which these actions are performed. Multi-day suspensions at the least, up to permanent account termination at the most are what you should expect. We will never discuss the action taken against another account with you, but we are very serious about trying to ensure a fun and fair environment for all of you. We always strive to improve both the game itself, and your experience within it. We, of course, welcome your feedback on any changes that we make to our service via the Camelot Herald: Mythic Entertainment | Camelot Herald - Community News for Dark Age of Camelot!.
•Full Rules of Conduct: Full Rules of Conduct .: Dark Age of Camelot Knowledgebase
•Rule 13: Use any scripting or macroing tools, hardware or software.
•Rule 14: Use any game hacking/altering/cheating software or tools. Use of these types of programs will result in immediate termination of the Account and may subject you to civil and/or criminal liability.
•Rule 16: Engage in any behavior that is contrary to the 'spirit of the game' as defined by Mythic in its sole discretion.
Thank you for your time, and fight well!
My name is Todd Gropp, and I am the Senior Manager of Customer Service for Mythic. I would like to talk to you about the change in the ability for CS to detect and discipline players that are performing multiple actions, on multiple characters, on multiple accounts with one keystroke.
This behavior has always been a violation of DAoC’s Rules of Conduct. Specifically, this breaks rules 13, 14, and 16, which I’ve included below. I’ve been playing DAoC since launch, and I’ve been a part of CS here for six and a half years. We’ve been aware of multi-box teams since their inception and have received player feedback regarding the issue since that time. Where the change in our stance as a studio has come into play:
•Clustering has increased the contact rate of players in the game world.
•We now have technology to determine whether a set of characters that appear to be played by one person is being controlled by multi-box means.
CS does not warn, suspend or terminate an account for the use of a 3rd party program or hardware without being able to detect it on our side, no matter how sure we are of what we visually verify. When asked by players what exactly a violation of these rules would be, our CSR’s are instructed to advise the following:
•“One keystroke should only perform one action, on one character, on one account. Anything which is used to circumvent this would be a violation.”
With the creation of the Ywain “Super-Cluster”, player feedback on multi-box play within DAoC has increased dramatically. While this feedback is not specific to PvE or RvR areas of the game the Development team has taken this Feedback seriously (as always), and made the decision to reach out to Customer Service and determine what we would need in order to curb the use of any software or hardware which would allow players to multi-box. After much discussion a plan was put into motion, and the final result is what you are seeing from us now.
If you are playing Dark Age of Camelot and you come across a group of characters all performing synchronized actions in a way which you feel could only be accomplished by 3rd party means, please file a Violation report. Include every character name that you see taking part. We will be investigating these reports thoroughly. In concert with our new technology, accounts which are performing these actions will be disciplined based upon the investigation. Do know that the investigation does not revolve around the exact timing of the character abilities/spells/etc. being used.
The discipline for this behavior, if verified during the investigation, is quite strict. This is due to the severe impact on the experience of other players on the server, and the means in which these actions are performed. Multi-day suspensions at the least, up to permanent account termination at the most are what you should expect. We will never discuss the action taken against another account with you, but we are very serious about trying to ensure a fun and fair environment for all of you. We always strive to improve both the game itself, and your experience within it. We, of course, welcome your feedback on any changes that we make to our service via the Camelot Herald: Mythic Entertainment | Camelot Herald - Community News for Dark Age of Camelot!.
•Full Rules of Conduct: Full Rules of Conduct .: Dark Age of Camelot Knowledgebase
•Rule 13: Use any scripting or macroing tools, hardware or software.
•Rule 14: Use any game hacking/altering/cheating software or tools. Use of these types of programs will result in immediate termination of the Account and may subject you to civil and/or criminal liability.
•Rule 16: Engage in any behavior that is contrary to the 'spirit of the game' as defined by Mythic in its sole discretion.
Thank you for your time, and fight well!