Q
quistis
Guest
I can't post to Barry's World boards - they're not taking new accounts.
I can't really post anyway, since I can't do anything to help you. I assume
you've given this feedback to GOA?
For what it's worth I certainly understand how frustrating it is; I'm just
the Herald person for the North American servers, though. I can assure you
I've passed on all these letters to the producers.
Sanya M. Thomas
Internet Relations Manager
Mythic Entertainment
My letter to mythic
On Saturday the 3rd January 2004 "excaliber server crashed" A lot of people
were in jamtland (mid) doing a relic raid at the time It was not until
Monday 5th of January 2004 that the server was restored. During that time
there was no response from Goa on the european web site
. We were all left wondering what was going on and
whether or not Goa knew anything about it. On Monday when the server came
back on line they posted this reply on the european web site incidently
this was the first communication we had with them .
"On Saturday evening we encountered some technical problems with Excalibur
and Avalon. We met the same problems on Stonehenge a few weeks ago, and to
prevent it from escalating the two servers were taken down on Saturday
evening."
A couple of points raised here
1. Why did it take Goa so long to commmunicate this to us
2. Why if the server was taken down was there people still active on the
server
this was all bought up on the unofficial forum barrys world
If you read some of the points on the excaliber part of the forum you will
understand the problems we are having.
We have tried contacting Goa but they either keep us in the dark or fob us
off with some excuse which is clearly been made up.
We are not interested in compensation all we want is a server which is
stable and doesnt crash when 400+ people decend on one zone which seemed was
the cas on saturday night.
This is meant to be a 24/7 game with round the clock support but it makes
you wonder that given the time GOA took to respond whether or not the
servers are monitore around the clock, especially on weekends.
A simple explanation when the server went down would have gone a long way
but there was no response for over 36 hours.
I know GOA are a third party company but we have tried to get answers off
them but with no luck. If you look at the above forum you will see that a
lot of people are very annoyed and a lot I feel will quit the game if
nothing is sorted.
I look forward to hearing from you
I can't really post anyway, since I can't do anything to help you. I assume
you've given this feedback to GOA?
For what it's worth I certainly understand how frustrating it is; I'm just
the Herald person for the North American servers, though. I can assure you
I've passed on all these letters to the producers.
Sanya M. Thomas
Internet Relations Manager
Mythic Entertainment
My letter to mythic
On Saturday the 3rd January 2004 "excaliber server crashed" A lot of people
were in jamtland (mid) doing a relic raid at the time It was not until
Monday 5th of January 2004 that the server was restored. During that time
there was no response from Goa on the european web site
. We were all left wondering what was going on and
whether or not Goa knew anything about it. On Monday when the server came
back on line they posted this reply on the european web site incidently
this was the first communication we had with them .
"On Saturday evening we encountered some technical problems with Excalibur
and Avalon. We met the same problems on Stonehenge a few weeks ago, and to
prevent it from escalating the two servers were taken down on Saturday
evening."
A couple of points raised here
1. Why did it take Goa so long to commmunicate this to us
2. Why if the server was taken down was there people still active on the
server
this was all bought up on the unofficial forum barrys world
If you read some of the points on the excaliber part of the forum you will
understand the problems we are having.
We have tried contacting Goa but they either keep us in the dark or fob us
off with some excuse which is clearly been made up.
We are not interested in compensation all we want is a server which is
stable and doesnt crash when 400+ people decend on one zone which seemed was
the cas on saturday night.
This is meant to be a 24/7 game with round the clock support but it makes
you wonder that given the time GOA took to respond whether or not the
servers are monitore around the clock, especially on weekends.
A simple explanation when the server went down would have gone a long way
but there was no response for over 36 hours.
I know GOA are a third party company but we have tried to get answers off
them but with no luck. If you look at the above forum you will see that a
lot of people are very annoyed and a lot I feel will quit the game if
nothing is sorted.
I look forward to hearing from you