Just a heads up so you don't put other retailers through pain...

[Nate]

YouTube - Anchorman, Office Argument
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[haarewin]

i'm completely on the side of the customer here. if the ticket says that its 35p, its not 40p. if it's a lower price, no-one is going to complain. i never heard of a customer complain when something comes to less than they expect. sometimes you wonder how much difference will that 5p make.
however, if they've looked at the wrong price ticket then that is their own fault.

also, if you are "fed up of being abused by ignorant fucktards", never ever work with the general public.

out of date tickets need to be taken off when they become out of date as part of the trading standards legal requirements for shops. your store will have a 'trading standards document' to fill out whenever offers change, and if they don't follow it or complete it they are in the shit.

 

[Cromcruaich]

FYI Bugz, if it is displayed on the shelf for that price, you have to give it to them for that price.

Yes, this is one of those myths that has seemed to of become rooted deeply in the nations psyche.

 

[Iceforge]

Bah, How screwed up if the law is like that, where you can display 1 price and sell for higher.

Glad Danish law is that if a price is shown inside the store on an item, and it shows out to be wrong, then they still have to sell the item at the displayed price.

Only exception is in commercials send to your door, where they can take liberty on all prices, so avoid typos being used against them.

But inside the store, there is no excuse. If the customer is in good faith with the display price, then it is a binding contract in terms of the law.

 

[Eeben]

This is a job for the mythbusters !!!!!!!!!!!!!!!!!!!

 

[Amildin]

If an item is priced on the shelf at 35p and it scans at 40p - we will charge you 40p.

You CANNOT report us to trading standards as this is not illegal.

I am fed up of being abused, shouted at etc. by ignorant fucktards who complain that we are breaking the law and that they are going to report us to trading standards.

I've had about 5-6 people today threatening to bring legal action because we charge 3-4p from an out of date price on the shelf. Get a life and learn the law.

/end of rant :d

Why dont you just change prices properly? Not their fault your lazy surely?

 

[Nate]

Lets say it's not penny's and it's thousands of pounds. I would not buy a car say, when I got in the office filling out the details and about to hand over my bank card the car salesman suddenly comes out with "Oh it's not £10,000 that's just a typing error it's £20,000" who in there right mind would just accept his word and pay that price? No one would! Would you argue that it should be sold for £10,000? I'd give it a go, as otherwise he's just waisted all my time finding the right car and going to his garage.

 

[Case]

If I picked something up to buy that said 35p on the shelf but came to 40p when scanned I`d still expect to pay 35p. If the shop refused I`d just take my business elsewhere plenty of other shops around who act within the law. Please see the Consumer Protection Act 1987 a little snippet:

"Your right to know the total price
Under the Consumer Protection Act 1987, retailers must display total prices clearly and accurately. Prices must include VAT (except in advertising aimed primarily at business customers). And any additional costs, such as delivery, must be clearly displayed.

The same principle applies to holidays: any extra charges that you can't avoid, such as airport taxes or transfer fees, should be included in the total price.

The law applies to prices shown on products, on shelves, or in catalogues or advertisements, and online. It also applies to prices given over the phone.

If prices are advertised incorrectly
It is against the law for a trader to deliberately give misleading or wrong prices, and they can be prosecuted for doing this."

 

[Mojo]

If an item is priced on the shelf at 35p and it scans at 40p - we will charge you 40p.

You CANNOT report us to trading standards as this is not illegal.

I am fed up of being abused, shouted at etc. by ignorant fucktards who complain that we are breaking the law and that they are going to report us to trading standards.

I've had about 5-6 people today threatening to bring legal action because we charge 3-4p from an out of date price on the shelf. Get a life and learn the law.

/end of rant :d

So you get 1 person who complains and no one does anything so you get a load more who complain. At which point did someone take on the responsability and actually amend the prices? You could have probably done it yourself in less time that it took to write a post calling your customers fucktards.

 

[Case]

Incidently this does indeed confirm that your shop is breaking the law by knowingly advertising incorrect prices and can be prosecuted for this.

 

[collegien]

If your on about the uk price, you have to sell it at the advertised price, if you refuse to the item and all others like it have to be removed from the shelf for a period of 7days. Work in retail myself and already looked into this having had the same problem in the past, not too bad when its only pence or a matter of pounds but when you have to discount something to a point where you not making money on it, its not worth it.

This is the right information. Having worked in retail for over 25 years. I have had to look into this on a few occasions. The result was if you decide not to sell the item at the "ticket" price you have to remove the item from sale to anyone for 7 days. Providing the description on the "ticket" matches the item itself. This removes the chance that someone is swapping tickets between products. The principle should be the same whatever the cost of the item.

I have only had to remove an item from sale on 2 occasions in all that time. Though when i have had to ask for a price to be honoured in a supermarket they have always given me the lower cost.

 

[tris-]

If an item is priced on the shelf at 35p and it scans at 40p - we will charge you 40p.

You CANNOT report us to trading standards as this is not illegal.

wrong.

you cant display a lower price next to the item and then charge a higher price. you have to charge the lower price or not sell it. then you must take off all the pricings from the shelf and replace them.

how do i know?
1. im doing a degree accredited by trading standards
2. i reported the local tescos to trading standards for this exact problem, which they said yes it is a problem. the result? a TSO went and educated the store managers in the appropriate law. she also told me over the phone it was a case of a misleading price.

maybe you should go read the consumer protection act 1987, and stop going on like you know everything

obviously you wont believe me, so read this link Trading Standards - Safe and Sound - Misleading Prices from their trading standards dept.

 

[Bahumat]

I get Gamah to buy all my shopping so I cant offer any advice. He does get confused and buys me saucy knickers instead of carrots.

 

[Eeben]

And the score is 0 to bugz an 15 to the Fh crew!

 

[Vladamir]

YouTube - Anchorman, Office Argument
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Rofl

LOUUUUUUUD NOISES

 

[Nate]

Good evening. I'm Ron Burgundy and here's what happening in your world tonight.

YouTube - How to deal with noobs
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Anchorman kicks ass!

 

[Rubric]

I love the mentality. "We price shit up wrong, how dare you complain about it" Lol i can't think why people think customer service is dead.

ROFL.

 

[leviathane]

Bugz has officially been owned by FH.

 

[Amildin]

Bugz has officially been owned by FH.

A tantrum will follow im sure, brace yourselves boys!

 

[tris-]

yep. something about his dad has been in the police for 20 years and bugz has worked in a shop for 6 months. with knowledge like that how couldnt he be wrong?

 

[Himse]

yep. something about his dad has been in the police for 20 years and bugz has worked in a shop for 6 months. with knowledge like that how couldnt he be wrong?

hahahah

i thought what he said was wrong tbh, even if it wasn't illegal, its still fucking bad.

 

[Amildin]

yep. something about his dad has been in the police for 20 years and bugz has worked in a shop for 6 months. with knowledge like that how couldnt he be wrong?

With life experience like that he could be Bush's personal advisor...

 

[Cromcruaich]

Well I guess the point that bugz was trying to make is that some people are petty and go out of their way to be a pain.

Rather than simply saying look, these items are mispriced, please sort it out, they immediately got on their high horses about it.

So he has my sympathies.

 

[Himse]

Well I guess the point that bugz was trying to make is that some people are petty and go out of their way to be a pain.

Rather than simply saying look, these items are mispriced, please sort it out, they immediately got on their high horses about it.

So he has my sympathies.

No he wasn't, he was saying he didn't want people to complain for being over-charged.

 

[tris-]

he was trying to say the law is one thing when infact the law is another thing.
and this time i dont care what his dad has to say about it.

 

[Rubric]

A tantrum will follow im sure, brace yourselves boys!

It seems the tail is firmly between the legs as he retreats from OT.

 

[Dukat]

I'm not an expert on this, the only experience I have in retail is a brief spell working in a store to get a feel for a company before I went on to manage thier ecommerce project, other than that my experience is only as a consumer.

What I do know is that in a big supermarket and the like you will often be charged at the price on the shelf or the item rather than the price it scans at. I am not certain of the laws governing this so I cannot comment on whether this is a popular myth or not, however the fact of the matter is I have seen people 'get away with it' plenty of times in the past, and have done it myself a couple of times as well. It could just be company policy rather than the law though.

If I picked somthing off of the shelf believing it was £9.99 only to find out that it was £14.99 when I got to the till, I would expect to pay £9.99 for this item because this is the price it is advertised at. That said, if I pick a can of beans up for 50p and they turn out to be 75p I'm not really going to create a fuss over 25p.

More often than not if I query something, the till jockey will get someone to check the price and then go along with whatever is displayed on the shelf. I cant remember being refused this, but then it isnt really all that often that I bother to query something like this.

I think it is petty for someone to create hassle over a matter of pence, however I do believe that the customer has a right to expect to pay the advertised price for an item.

 

[Iceforge]

Old, but it got to be used!

Bugz just got OWNED!

 

[tris-]

I'm not an expert on this

omfg ffs read the thread, who do you think you are? bugz?

omg.


:wub:

 

[Rookiescot]

If an item is priced on the shelf at 35p and it scans at 40p - we will charge you 40p.

You CANNOT report us to trading standards as this is not illegal.

I am fed up of being abused, shouted at etc. by ignorant fucktards who complain that we are breaking the law and that they are going to report us to trading standards.

I've had about 5-6 people today threatening to bring legal action because we charge 3-4p from an out of date price on the shelf. Get a life and learn the law.

/end of rant :d

With an attitude like that Im surprised you make it through a day on the tills without getting a fucking shopping basket wrapped around your head.