V
Vegy
Guest
My bank statement arrived yesterday and I was suprised to see an £8.00 withdrawel by wanadoo/daoc, my last active account ran out at the beginning of the month and surely there was some mistake? Maybe they had a lapse in the billing I thought, or more likely I had left an account on auto renew.
Straight away I went upstairs and checked my 3 accounts and 2 accounts of a real life friend(of 7 years or so, he has no other way to pay for them himself) but nope, none of them were set to auto renew and infact the last validation dates for them are:
My First : 10-14-2003 11:41 Validated
My Second : 10-14-2003 11:40 Validated
My Last : 11-03-2003 17:44 Validated
Friends First : 09-30-2003 18:20 Validated
Friends Second : 10-24-2003 19:28 Validated
These are the start dates, so the last active account that I paid for stopped on the 3rd of December and sure enough none of them were on auto renewal or active.
Now I start to get worried, did someone else have my card details? I thought this was unlikely but still, possible.
I emailed GOA straight away with:
I wasn't expecting a reply for a while because of the holiday period, but when checking my emails after getting home from work I saw GOA had replied, here is the mail:
Now, theres three things here which I find shocking.
Firstly, Nearly 2 weeks after I stopped playing DAoC and my card details are still sat on a database on a server, no matter how secure, left open for accidents such as this to happen where I could be billed for any ammount at anytime.
Secondly, Where was my offer of a refund? Surely this would be the correct thing to do in such an incident?
Thirdly, How the hell can they have the cheek to tell me this was a free month, I was charged on the 16th for a month and they have now activated my account for a month
I fail to see how this was a free month.
Rest assured, I shall be contacting my bank and possibly the police if needs be, I am definately not the kind of person to make a fuss but when it concerns my debit card details I will not sit by and wait for something like this to happen again.
Straight away I went upstairs and checked my 3 accounts and 2 accounts of a real life friend(of 7 years or so, he has no other way to pay for them himself) but nope, none of them were set to auto renew and infact the last validation dates for them are:
My First : 10-14-2003 11:41 Validated
My Second : 10-14-2003 11:40 Validated
My Last : 11-03-2003 17:44 Validated
Friends First : 09-30-2003 18:20 Validated
Friends Second : 10-24-2003 19:28 Validated
These are the start dates, so the last active account that I paid for stopped on the 3rd of December and sure enough none of them were on auto renewal or active.
Now I start to get worried, did someone else have my card details? I thought this was unlikely but still, possible.
I emailed GOA straight away with:
It seems I was charged on the 16th of December 2003 but I did not do this myself manually, nor do I have any of my accounts on auto renew.
Can you please look into this an find out which account I am being charged through as this is quite serious and could mean someone has my card details.
Thanks,
Andrew Venables.
I wasn't expecting a reply for a while because of the holiday period, but when checking my emails after getting home from work I saw GOA had replied, here is the mail:
Dear customer,
Due to a technical problem, your account “avenable" has been renewed .Thus we offer you a free month to your current subscription in order to apologize for this inconvenient.
Sorry for the inconvenience.
Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
Now, theres three things here which I find shocking.
Firstly, Nearly 2 weeks after I stopped playing DAoC and my card details are still sat on a database on a server, no matter how secure, left open for accidents such as this to happen where I could be billed for any ammount at anytime.
Secondly, Where was my offer of a refund? Surely this would be the correct thing to do in such an incident?
Thirdly, How the hell can they have the cheek to tell me this was a free month, I was charged on the 16th for a month and they have now activated my account for a month
(Extend on what exactly, it was 'none' yesterday)Extend 1 month From: 12-23-2003 To: 01-22-2004 Amount: 0.00£
I fail to see how this was a free month.
Rest assured, I shall be contacting my bank and possibly the police if needs be, I am definately not the kind of person to make a fuss but when it concerns my debit card details I will not sit by and wait for something like this to happen again.