FFS new wireless adsl modem/router won't sync?!

[old.user4556]

I've just bought a Netgear DG834G v2 wireless ADSL router/modem from Amazon but the fucker doesn't work.

It powers on ok, goes throught the check lights ok, detects that the PCs are connected on the LAN ports but it just will NOT sync with ADSL (the 'i' flashes amber for five secs, then goes off, rinse & repeat)

I've tried everything, (my old USB ADSL modem works fine - Pipex 1 Mb) including the following:

Tried a different cable between router and micro filter
Tried the supplied micro filter and my old ones
Tried unplugging every other device from phone sockets in the entire house,
Tried the router in the master socket with the phone removed,
Tried the router in the master socket with NO microfilter (and with one, as normal)
Tried the hard reset on the back of the device
Tried powering off and on
Tried sticking with the installation procedure only to be told there is no sync

It just won't sync - i'm tearing my fucking hair out, can anyone suggest what might be wrong?

It's worth noting a colleague at work has the same router on the same ISP at the same speed and his works no problem.

 

[Lazarus]

did you adjust the settings in the router suitable for your isp?

 

[old.user4556]

I can't even get that far Laz, before i *do* get there it tells me there is a problem with the ADSL signal (and i have no options to configure anything else).

 

[nath]

ADSL Settings - make sure the VPI/VCI are 0 and 38. Sometimes they come as 8,35 which won't work.

If you can't get to the proper menu it sounds like you're in the wizard. http://192.168.0.1/basicsetting.htm will get you to the proper menus.

If you want more help MSN me - I'll priv you my address. Better hurry though, bedtime soon.

 

[old.user4556]

Nath, thanks for your help last night buddy.

I tried what you said, got into the settings ok, made sure the VCI thingy numbers were 0 and 38 (they were), input my pipex login/passy and tried a couple of other things to no avail

The router status was as follows:

Router Status

Account Name
Firmware Version V3.01.25

ADSL Port

MAC Address 00:14:6c:60:33:a1
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---

LAN Port

MAC Address 00:14:6c:60:33:a0
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem

ADSL Firmware Version 4.01.02.00
Modem Status Connecting
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0
VCI 38

Wireless Port

Name (SSID) NETGEAR
Region Europe
Channel 11
Wireless AP Enabled
Broadcast Name Enabled

 

[old.user4556]

I tested the router at my girlfriend's house on her DSL (different line, different ISP, much closer to the exchange) - still doesn't work.

I've got a returns slip from Amazon because i'm pretty convinced it's fooked

 

[nath]

If it doesn't work there, no doubt about it whatsoever.

 

[old.user4556]

Got a new one today, works absolutely perfectly, piece of piss to setup.

Very happy with it and Amazon's service.