T
Talifer
Guest
My opinion of GOA is pretty low anyway, but an incident that happened to one of my guild mates has really made it hit rock bottom. I am disgusted at GOAs response and attitude to the entire situation.
We organised a guild Sidi raid, some weeks ago now, in which we managed to get a Bane (The funky looking scout/minstrel 1h thruster which looks like a blue glowing spear, in case you didn't know). A week or so later we had an internal guild lotto and the Bane went to one of our scouts. The scout in question picked up his prize with an alt the following week, when we decided to go on a summoner raid. We arranged to meet outside castle Sauvage, the scout arrived and also brought his alt with the Bane so he could transfer it to his main character. He transferred the Bane and logged the alt, the Bane now being on his main scout char. Now many of you might remember what then happened that day, since we alerted most of Albion , but the zone crashed and all of albion rushed to Excalibur expecting invading mids. Who knows what's coming next? . Since the alt who had been carrying the Bane logged, that character was saved (without Bane). The rest of us, including the main scout char, were still in game when the zone crash occurred and we were reset back to our last save spot. Yep the last save point was before the Bane transfer. The result? Neither the alt or scout now has the Bane it is lost in the ether surrounding GOAs dodgy hardware.
I'll save you the less than helpful email responses from GOA, but at the end of the day they refuse to give back an item lost through their fault, not the players fault. He didn't accidentally sell the item, he didn't salvage it by mistake, he wasn't scammed out of it. The zone crashed, not a pre arranged server reset, the zone crashed and this crash caused the lose of his item.
This incident doesn't just affect one member of our guild either, we had 2 1/2 groups at the raid to get that item and now the guild has lost it.
I want to know from GOA what exactly their policy is on these situations because the RightNow responses are a joke. So if Kemor or Zargar is reading can you please clarify. Is loss of an item due to your servers not coping with the game tough luck? If it happened the other way and he'd logged the scout and not the alt and ended up with two Banes I'd wager you'd be removing the duplicate pretty sharpish.
But what I really want is for the item 20 people from my guild fought to obtain and had removed from our possession through an incident completely out of our control, to be replaced?
Anyone else had a similar occurrence and did GOA replace the item, I'd like to know if we are being singled out here.
Talifer
We organised a guild Sidi raid, some weeks ago now, in which we managed to get a Bane (The funky looking scout/minstrel 1h thruster which looks like a blue glowing spear, in case you didn't know). A week or so later we had an internal guild lotto and the Bane went to one of our scouts. The scout in question picked up his prize with an alt the following week, when we decided to go on a summoner raid. We arranged to meet outside castle Sauvage, the scout arrived and also brought his alt with the Bane so he could transfer it to his main character. He transferred the Bane and logged the alt, the Bane now being on his main scout char. Now many of you might remember what then happened that day, since we alerted most of Albion , but the zone crashed and all of albion rushed to Excalibur expecting invading mids. Who knows what's coming next? . Since the alt who had been carrying the Bane logged, that character was saved (without Bane). The rest of us, including the main scout char, were still in game when the zone crash occurred and we were reset back to our last save spot. Yep the last save point was before the Bane transfer. The result? Neither the alt or scout now has the Bane it is lost in the ether surrounding GOAs dodgy hardware.
I'll save you the less than helpful email responses from GOA, but at the end of the day they refuse to give back an item lost through their fault, not the players fault. He didn't accidentally sell the item, he didn't salvage it by mistake, he wasn't scammed out of it. The zone crashed, not a pre arranged server reset, the zone crashed and this crash caused the lose of his item.
This incident doesn't just affect one member of our guild either, we had 2 1/2 groups at the raid to get that item and now the guild has lost it.
I want to know from GOA what exactly their policy is on these situations because the RightNow responses are a joke. So if Kemor or Zargar is reading can you please clarify. Is loss of an item due to your servers not coping with the game tough luck? If it happened the other way and he'd logged the scout and not the alt and ended up with two Banes I'd wager you'd be removing the duplicate pretty sharpish.
But what I really want is for the item 20 people from my guild fought to obtain and had removed from our possession through an incident completely out of our control, to be replaced?
Anyone else had a similar occurrence and did GOA replace the item, I'd like to know if we are being singled out here.
Talifer