Excal lag??

[Greenfingers]

Yes, and they will post it on the website as soon as they have a decent explanation.

hopefully sometime this week ... :touch: if we are lucky

 

[Daedalus]

Aye. Unless the problem just 'solved' itself. I'm not having any lag atm on Prydwen.

 

[Hawkwind]

Discussion Thread
Response (CM) 10/11/2004 05:51 PM
And as has been said continuously by the Gamemasters. It is being looked into.We can not replicate it and it does not follow any locigal (number of players on the server, number of players in the zone etc) pattern. We have spoken to Mythic and they have the same issue on some of their servers leading us to believe that it is something in the coding causing it. We have upgraded the hardware as well as increasing bandwidth.
Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager

Unbelievable statement. Obviously knows bugger all about customer service. I would be sacked if I wrote trash like that to my customers! This person is in serious need of some training.

As already stated he/she gives the impression that they don't have a clue whats causing it. Therefore, it Mythics fault!!! Hmmm, nice supply chain management . If I was Mythic I would be pretty upset. Tarnishing their name without any real proof is plain stupid.

 

[Daedalus]

Discussion Thread
Response (CM) 10/11/2004 05:51 PM
And as has been said continuously by the Gamemasters. It is being looked into. We can not replicate it and it does not follow any locigal (number of players on the server, number of players in the zone etc) pattern. We have spoken to Mythic and they have the same issue on some of their servers leading us to believe that it is something in the coding causing it. We have upgraded the hardware as well as increasing bandwidth.

That first bit is a bit.. "How Wude!", but, you know.. the stuff that follows does make sense. It's not GoA's game, they've already increased the bandwidth and the hardware and not much else they can do. I do think that they should at least offer their apologies on the site, but, not sure if they should offer free days and such. It's not like the server is down or unplayable, it's just not as smooth as it should be.

 

[Danya]

Only place I've seen lag on traces is opentransit, not GOA, so you might want to consider that before shooting your mouths off.

 

[Belomar]

Sigh @ Greenfingers. It's people with your attitude who make life hell for support people everywhere.

 

[Daedalus]

Only place I've seen lag on traces is opentransit, not GOA, so you might want to consider that before shooting your mouths off.

Please post a picture/report then.

 

[Darzil]

Only place I've seen lag on traces is opentransit, not GOA, so you might want to consider that before shooting your mouths off.

They'll just point out that it's the same company.

Of course, in the reality of commercial companies these days, it's fairer to say that Opentransit is a large part of the company that makes lots of profit, whilst GOA is a small bit that makes far less. So you can imagine how much weight GOA will have over that negotiation.

But don't try logic and reality in this forum !

(And yes, the lag is very frustrating. Skilling up a little sorc, and crowd control in 5-10 second lag is not a fun game. Oh - Lag is over and you are dead!)

Darzil

 

[Daedalus]

Ehm. I thought they were like.. sibblings.. of Wanadoo inc?

 

[Otho]

Only place I've seen lag on traces is opentransit, not GOA, so you might want to consider that before shooting your mouths off.

So why do GOA customer support confirm there is a problem at the moment that they can not resolve?

 

[Firebirth]

Yep Opentransit owns Wanadoo who in turn own GOA and Freeserve (would be interesting to know if Wanadoo ISP users were having problems too)

It may be caused by the NF patch but, we've always had patch days when there is a continuous back ground of lag, as people download files. from what ive experienced and what pthers have these are short sharp periods of lag, suggesting it has nothing to do with people downloading files. I would sugest it has something to do with the Opentransit Maintence that was carried out last week, but then im no coms engineer.

 

[Daedalus]

So why do GOA customer support confirm there is a problem at the moment that they can not resolve?

Now THAT's because people are using lag for three things:
- Low Framerate
- Bad connectivity
- Server-side latency

The original poster had a problem of bad connectivity (red 'L'/'P' icons), while others are having server-side lag (1 to 5/6/7/8 sec delay on actions {chat, cast, etc})

 

[IainC]

There are two separate problems here.
The first is the lag on Midgard ToA zones on Pryd. This is a continuous problem that has been in effect on and off since ToA was launched. This is something we are looking into and are trying to resolve with the assistance of Mythic. As has been stated it's not as simple as it seems to solve as it follows no particular patterns with regard to primetime vs offpeak or number of people in a zone. It doesn't appear to be hardware related either as other zones which are hosted on the same box and use the same network gear aren't affected at all. Hence why Mythic are working with us to see if there's some issue in one of the many million lines of code that might cause it. This is the problem that we've acknowledged we cannot resolve at present.

The second issue are the lagspikes reported on all servers over the last few days. Opentransit performed maintenance on our part of the network last Thursday (hence the servers being unavailable briefly at around midnight that night) and the reported issues seem to stem from then. It seems from the pingplotter traces I've seen (and the one posted by Daedalus) that it's outside our own network in one of the later Opentransit hops. I haven't suffered any unusual lag at all and my connection is not routed through Opentransit as I connect through a local hub not an international one. This tends to support the theory. We have informed Opentransit, but the best way to proceed is to inform your ISP when this happens who will escalate the query to Opentransit on your behalf. Sending uninformed and abusive Rightnow requests doesn't help anybody.

 

[Svartmetall]

Sigh @ Greenfingers. It's people with your attitude who make life hell for support people everywhere.

<thumbs-up icon>

 

[Daedalus]

There are two separate problems here.
The first is the lag on Midgard ToA zones on Pryd. This is a continuous problem that has been in effect on and off since ToA was launched. This is something we are looking into and are trying to resolve with the assistance of Mythic. As has been stated it's not as simple as it seems to solve as it follows no particular patterns with regard to primetime vs offpeak or number of people in a zone. It doesn't appear to be hardware related either as other zones which are hosted on the same box and use the same network gear aren't affected at all. Hence why Mythic are working with us to see if there's some issue in one of the many million lines of code that might cause it. This is the problem that we've acknowledged we cannot resolve at present.

The second issue are the lagspikes reported on all servers over the last few days. Opentransit performed maintenance on our part of the network last Thursday (hence the servers being unavailable briefly at around midnight that night) and the reported issues seem to stem from then. It seems from the pingplotter traces I've seen (and the one posted by Daedalus) that it's outside our own network in one of the later Opentransit hops. I haven't suffered any unusual lag at all and my connection is not routed through Opentransit as I connect through a local hub not an international one. This tends to support the theory. We have informed Opentransit, but the best way to proceed is to inform your ISP when this happens who will escalate the query to Opentransit on your behalf. Sending uninformed and abusive Rightnow requests doesn't help anybody.

Thanks for your reply Requiel. It's appreciated (and if not, it really should be).


Please take in mind though that there was almost a constant latency yesterday and the day before, much like the mid ToA lag it seems, judging from descriptions.

There'd be +200 ms lagspikes, but the effect is constant. You /s say something, and It'd show up much later than 400 ms (2*200).
(more like 1000ms to 6000ms). Because the ping/pong packets also get delayed, this could cause a red P and perhaps a red 'L' icon, because the client does not receive back a PONG reply from the server wihtin the expected time.

As you said, since you're directly plugged into the local GoA network, you're not experiencing any lag, so it doesn't seem to be server-sided. Now we can rule that out. It doesn't seem to be client sided either because the routes show up clear. (Mind that the 100% packetloss by a router is because that router can't send back ICMP replies for some reason, that's a blindspot. It's either a GoA router or the last opentransit router. What does a route to the prydwen server look like for you?

Anyway, I think that the routers internal to GoA need to be analysed, I think that they may be having trouble with the increased traffic caused by the NF download. But, the prydwen problem seems to be gone now though.

 

[Firebirth]

There are two separate problems here.
The first is the lag on Midgard ToA zones on Pryd. This is a continuous problem that has been in effect on and off since ToA was launched. This is something we are looking into and are trying to resolve with the assistance of Mythic. As has been stated it's not as simple as it seems to solve as it follows no particular patterns with regard to primetime vs offpeak or number of people in a zone. It doesn't appear to be hardware related either as other zones which are hosted on the same box and use the same network gear aren't affected at all. Hence why Mythic are working with us to see if there's some issue in one of the many million lines of code that might cause it. This is the problem that we've acknowledged we cannot resolve at present.

The second issue are the lagspikes reported on all servers over the last few days. Opentransit performed maintenance on our part of the network last Thursday (hence the servers being unavailable briefly at around midnight that night) and the reported issues seem to stem from then. It seems from the pingplotter traces I've seen (and the one posted by Daedalus) that it's outside our own network in one of the later Opentransit hops. I haven't suffered any unusual lag at all and my connection is not routed through Opentransit as I connect through a local hub not an international one. This tends to support the theory. We have informed Opentransit, but the best way to proceed is to inform your ISP when this happens who will escalate the query to Opentransit on your behalf. Sending uninformed and abusive Rightnow requests doesn't help anybody.

This really shows how GOA have improved thier customer services over the last few months. The addition of the New GM's has really boosted the community and GOA interaction alot more. and i can proudly say that requel pm'd me....in game...once....

Anyhow. Theres still work to be done. A more errr.... comprehensive XML would be nice. id like to see this more than the weekly background stories we've been getting. (although its nice to see GOA add background content, as an aging population of people i think were more interested in more functional things rather than padding). Maybe a option to have subscription not in flash theres a whole host of wants.

But keep up the good work GOA, a vast improvement form the Dark Ages....of Camelot...

 

[IainC]

I don't have a direct connection to the servers as they're in a separate server farm somewhere in deepest Paris. I connect through standard internet connections (although it's a corporate connection rather than a domestic line of course). The only major difference I will have to most of you is that I don't get routed through Opentransit's international hub as I connect locally from within Paris.

In case you're interested my route to Excal looks like this:

Tracing route to 193.252.123.33 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  My IP
  2     1 ms     1 ms     1 ms  My subnet
  3     6 ms     8 ms    70 ms  Goa gateway
  4     *        *        *     Request timed out.
  5     8 ms     7 ms     8 ms  81.54.11.225
  6     8 ms     9 ms     8 ms  81.52.14.226
  7     8 ms     8 ms     9 ms  SO-6-0-0.NCIDF204.Montsouris.raei.francetelecom.
net [194.51.159.133]
  8    15 ms     8 ms    31 ms  193.252.227.93
  9    10 ms    31 ms    12 ms  193.252.122.14
 10    35 ms    17 ms    15 ms  193.252.123.33

Trace complete.

 

[Daedalus]

Ah. Hmmm. Odd. Well, it must be the Opentransit network then.
Well, whatever it was, it's over now. For now. At least on the pryddy server anyway.

 

[Edaemos]

Opentransit performed maintenance on our part of the network last Thursday (hence the servers being unavailable briefly at around midnight that night) .

I dont know about the servers being unavailable but during that period i didn't LD on excal from 22:00 gmt > 05:00 gmt

 

[Darzil]

Ah. Hmmm. Odd. Well, it must be the Opentransit network then.
Well, whatever it was, it's over now. For now. At least on the pryddy server anyway.

Seemed that way. Back again, though. Occasional lag spikes, followed by five minutes of severe spikeage !

Darzil

 

[Daedalus]

How about latency?

 

[Skaven]

Opentransit performed maintenance on our part of the network last Thursday (hence the servers being unavailable briefly at around midnight that night) and the reported issues seem to stem from then.

It's intresting. Myself and a few others were online at the time till about 2am and had no interruptions at all. We all thought that the maintenance hadn't gone ahead for whatever reason.

 

[Draylor]

Sending uninformed and abusive Rightnow requests doesn't help anybody.

And making uninformed and clueless replies to the RightNow requests and threads here (as was done earlier in this thread) helps noone - except for GOAs competitors

 

[Boni]

I dont know about the servers being unavailable but during that period i didn't LD on excal from 22:00 gmt > 05:00 gmt

yeah I had 2 accounts logged in for that time too.

Oh and its not over, we got plenty of mass LD's and lags on excal/hib last night doing ml9, my hero even got a LD death on ml9.9 thanks to it Prior to the opentransit 'tweak' I rarely went LD.

 

[Grimmen]

Same here never gone LD before but now I LD atleast a couple of times per night when the lag gets to long.

 

[Greenfingers]

Sigh @ Greenfingers. It's people with your attitude who make life hell for support people everywhere.

I have every right on my side when I complain that things aren't working "as intended" ... take your complains elsewhere.

<thumbs-up icon>

This is the kind of reply I was expecting from you, thank you for conferming my theory.

 

[Herjulf]

It Is Gremlins I Tell You Gremlins!!!!

 

[Hawkwind]

It Is Gremlins I Tell You Gremlins!!!!

Gremlins look very similar to Luri's.

 

[Herjulf]

And this is not all in the same time as these problems started really occuring, artifact mobs stopped spawning.
Forcing us to harass rightnow or CSR´s to get them force popped (ofc after prolonged camping 12-24hours), which cant be the way it is meant to be(harrassing that is).

Mobs can come from extremely wide areas and attack you. attacked by salamanders while in stygia.
Setians while idling inside stygia etc.

Random LDing in ML raids with 60people entire raid LDs.
random LDing nomatter what zone you are in. This happens to all people, almost as if the server itself boots people, due to prioritising or smt.

Kinda sad that no word about these problems comes out, with a clear statement that GOA takes them serious and are working on them, with a clear goal of fixing the problems.

All we have heard thus far is that we dont know what cause it we cant find any problems so we wont do anything.

more or less calling each and everyone of the players experiencing daily problems idiots and liars.

 

[Devaster]

its blizzard who currupted a GOA GM to make our lifes hard so more ppl move to wow