V
VodkaFairy
Guest
"As announced yesterday, it has been decided to change the passwords of all our customers as a precaution. The first phase began yesterday and changed your GAME passwords. In the coming days, we will do the same procedure for the SUBCRIPTION passwords. Once this is done, we will restart our subscription pages.
We are very aware of all the problems that will arise due to these procedures, especially for the ones of you who did not keep their information up to date (email, etc). All the problems will be treated on a case by case basis as soon as we re-open our Customer Support tool RightNow."
What are people's experiences with RightNow so far ? I've heard stories about people that didn't get an answer after like 3 months... <scared>
Anyway good luck to you all with this.. don't think this will pass without many people leaving daoc
Especially people who traded an account, forgot email adress, and can't change it now because subs page is down. Good luck finding the original owner and harassing him/her long enough to arrange the new pass :-o
We are very aware of all the problems that will arise due to these procedures, especially for the ones of you who did not keep their information up to date (email, etc). All the problems will be treated on a case by case basis as soon as we re-open our Customer Support tool RightNow."
What are people's experiences with RightNow so far ? I've heard stories about people that didn't get an answer after like 3 months... <scared>
Anyway good luck to you all with this.. don't think this will pass without many people leaving daoc
Especially people who traded an account, forgot email adress, and can't change it now because subs page is down. Good luck finding the original owner and harassing him/her long enough to arrange the new pass :-o