old.user4556
Has a sexy sister. I am also a Bodhi wannabee.
- Joined
- Dec 22, 2003
- Messages
- 16,163
I'm done using eBay, but I need one last piece of help.
I sold an item (a tripod head for £45) to a guy in England. I shipped it Special Delivery with Royal Mail, and on tracking the item a few days later it was still showing as "in transit". I contacted the buyer to ask if he had received it to which he confirmed he hadn't. I contacted RM customer services who advised I needed to wait x number of working days before it was deemed lost and could claim compensation. I waited, tracked the item again and it was still showing as "in transit" to which RM customer services said "yep, lost, fill in a claim form". At this point I refunded the buyer's £45 and apologised (all in the interest of being a decent human being / ebayer).
Fast forward a few weeks to today - Royal Mail phone me and say "we've checked, it was definitely delivered" which led to me recounting the above paragraph of events. They said they'd written to that address twice to get confirmation from the recipient that they did receive it but had no response from the buyer. So now I'm in a shit situation of a) I don't have the item or money and b) Royal Mail saying it was definitely delivered even though their tracking system saying otherwise. Royal Mail won't pay out unless the recipient confirms or denies receipt.
As a first step, I've contacted the buyer explaining the above and to respond ASAP so that we can close it off, otherwise I'll need to report it via ebay. I'm a bit lost on where to turn next - advice please?
I sold an item (a tripod head for £45) to a guy in England. I shipped it Special Delivery with Royal Mail, and on tracking the item a few days later it was still showing as "in transit". I contacted the buyer to ask if he had received it to which he confirmed he hadn't. I contacted RM customer services who advised I needed to wait x number of working days before it was deemed lost and could claim compensation. I waited, tracked the item again and it was still showing as "in transit" to which RM customer services said "yep, lost, fill in a claim form". At this point I refunded the buyer's £45 and apologised (all in the interest of being a decent human being / ebayer).
Fast forward a few weeks to today - Royal Mail phone me and say "we've checked, it was definitely delivered" which led to me recounting the above paragraph of events. They said they'd written to that address twice to get confirmation from the recipient that they did receive it but had no response from the buyer. So now I'm in a shit situation of a) I don't have the item or money and b) Royal Mail saying it was definitely delivered even though their tracking system saying otherwise. Royal Mail won't pay out unless the recipient confirms or denies receipt.
As a first step, I've contacted the buyer explaining the above and to respond ASAP so that we can close it off, otherwise I'll need to report it via ebay. I'm a bit lost on where to turn next - advice please?