C
caLLous
Guest
Just want to rant a little and maybe get some advice. I had Zen's Home1000 service installed last Thursday and it's been disconnecting completely at random at least 5 times a day. This is annoying me lots.
I rang Zen and the best advice they could give was to ring them when it happened. But of course, Sod's Law in full effect, it either happens when I'm asleep or outside business hours, so I can't. They said that if I rang them just after it disconnected they'd be able to do a line check and see if there was a problem somewhere, but they couldn't do it while it was connected because if it was connected then everything would come out fine. I offered to disconnect so they could do a line check then and there, but he said the same would happen. So I'm completely at a loss, I haven't spoken to Zen since, because he said there was nothing they could do about it unless I rang back when it failed.
Has anyone experienced a problem like this? The exchange is well within range, I was on their 512kbit service about half a mile further away and I stayed connected literally for weeks. Any help is gratefully accepted.
I rang Zen and the best advice they could give was to ring them when it happened. But of course, Sod's Law in full effect, it either happens when I'm asleep or outside business hours, so I can't. They said that if I rang them just after it disconnected they'd be able to do a line check and see if there was a problem somewhere, but they couldn't do it while it was connected because if it was connected then everything would come out fine. I offered to disconnect so they could do a line check then and there, but he said the same would happen. So I'm completely at a loss, I haven't spoken to Zen since, because he said there was nothing they could do about it unless I rang back when it failed.
Has anyone experienced a problem like this? The exchange is well within range, I was on their 512kbit service about half a mile further away and I stayed connected literally for weeks. Any help is gratefully accepted.