CSR needed tbh
- Thread starter Arawn
- Start date
/wavesArawn said:I dont see why Exc dont have a "active" CSR...
Always some problem on encounters , ML raids , etc
Spend some money to a CSR and ppl will whine less when they have to wait on things that doesnt work as supposed to.
Also Excal E&E list.
Zenythe
[GOA] English Servers GM
- Joined
- Jun 8, 2004
- Messages
- 332
Because of the way the system works most things have to be documented through RightNow so we have a papertrail, however a fair percentage of the time there are actually GM's logged into the servers. If you run into a problem with something do two things... first off do a /who 100 or /who zenythe /who requiel /who pilote etc. If one of us is logged in you'll see us... second thing submit it as a RightNow and chances are we can get it sorted out for you fairly quickly...
Zenythe
English Community Manager
Zenythe
English Community Manager
Motowntheta
Fledgling Freddie
- Joined
- Dec 24, 2003
- Messages
- 245
^^^^ Fanbois
- Thread starter
- #9
Requiel said:
Well we had ML9 bugged and stood there for about 2 hours and nothing happend tho and noone came to help so...I mean "Active ingame"
On pryd Kemor was like always ingame and sorted problems out..Exc is more like "yeye pay and play"
Aussie said:
wtf has that got to do with anything? their level has no bearing on anything, theyre not there to give technical info or help you level with tips ffs... theyre there to report problems that are brought to their attention and as such theyre level or played time has no bearing AT ALL.
Bob007
Prince Among Men
- Joined
- Dec 22, 2003
- Messages
- 585
Was in housing last night, Ran from Guild mansion to market. As i was crossing a bridge, I fell through. Used /stuck My toon wouldn't sit, Just stood up again. Hard reset it to check if it would move when i logged back in, Nope still in bridge, Unable to move in any direction or jump out.
Was getting rdy to rightnow it, Tried /who DEV and got nothing, So tried /who CSR and got "XXXX lvl 100 in emain macha"
/send xxxx Stuck in bridge in housing can you help please.
/send xxxx Info : zone rilan loc: XXXXX XXXXX.
he/she replied, Yes don't move
1 min later i was teleported from bridge to a market and was free again.
He/she sent sorry for the Inconvenience.
I sent back, Not you fault, you didn't code it.
And continued on my way.
My point ?
CSR are sometimes in game, I found 1
Was getting rdy to rightnow it, Tried /who DEV and got nothing, So tried /who CSR and got "XXXX lvl 100 in emain macha"
/send xxxx Stuck in bridge in housing can you help please.
/send xxxx Info : zone rilan loc: XXXXX XXXXX.
he/she replied, Yes don't move
1 min later i was teleported from bridge to a market and was free again.
He/she sent sorry for the Inconvenience.
I sent back, Not you fault, you didn't code it.
And continued on my way.
My point ?
CSR are sometimes in game, I found 1
Well, I was an E&E when I was active, but those days are past. I am not here to advertise E&E positions, because I frankly don't know if there are any open, but the way I got with the program (more than 1.5 years ago now) was to apply using RightNow and write a letter of introduction. It is kind of like applying for a job, you have to prove to your would-be employer that you are fit. And being an E&E does not, contrary to popular belief, give you any special powers or abilities. You are merely there to pass on important information to the GMs and point out problems, as well as help people with simple stuff.
Antedeluvian
Fledgling Freddie
- Joined
- Jan 7, 2004
- Messages
- 691
Do /appeal works in Euro Servers?
Think is a tool that yanks have, but dunno if we have it too.
Think is a tool that yanks have, but dunno if we have it too.
Red HATred
Fledgling Freddie
- Joined
- Jan 25, 2004
- Messages
- 813
Excal Needs Service
appeal does work on our servers. From 10 am in the morning till 6 pm in the evening.
This company provides a 24/24 hr application that runs 7/7 days a week BUT they havent' got the personel to support that.
To put it short, a firm that offers this and doesn't make sure that service is ok for the users.......is : "fill in witty comment"
discuss ;-)
Btw, those voulenteers : this is nothing but a tool to them. Since they can't/don't afford the on-line personal that is PAYED by them they need cheap info to fill in the gaps.
This is the point where the good willing players hop in.
They just foster a couple of ppl, totally at random, to do the things they are to friggin lazy to do (i mean their dirty work that would keep them from playing CS on our dedicated server ) .
If we look at the list of those good-willing ppl , i would say that Fing and glamis (hope i got this one wright) are about the only ppl that have some notion of policies in there, they also seem to be diplomatic type of persons. (not sucking up fing ;-) )
When we look to the number of special events (rpg events) held on our server we see the same tendency. Mid/Hib will always have some special events. What do we get???????? the crap mids/hibs cause so we can clean it up.
Week-end server crashes seem to be repaired without one person there. It seems that the only real thing working there is the AUTO RESET FUNCTION after 10 minutes of inactivety.
Then we have the quality of excal-server. They feed us with tons of lies like our server is beeing worked on, beeing upgraded.... that seems to be the biggest piece off b*******it they try to make us believe.
For DAYS now, TONS of players on excalibur are suffering continual LD problem. The game has become UNPLAYABLE. Do you think they give those ppl some form off compensation?????
What reply do we get from them?????
i quote:" as discused in a topic on our home-page we are aware of a problem and we are looking into it"
can annyone post the date of that thread on their forum.
If i were that slow at my job , i wouldn't be there for long, wouldn't it.
I don't know how life is on the other servers they provide, but one thing is for sure. OUR server and OUR well deserved, WELL PAYED service LACKS SERIOUSLY.
My remark to those ppl would be: If you can't afford the service DEMANDED by a certain application you provide... DON't DO iT.
I know providing games seems easy cash to your firm, but don't forget that a CUSTOMER IS THE KING, you are not. You are nothing but a mere tool to us. So, pls, make sure we get the service we pay for. It seems you are faster in deducting the monthly subscription fee from our bank accounts, then you are to provide us with 24/24 hour service, which WE NEED.
O, one more thing, service during 9 to 5 working hours is indeed good. I got stuck once ( my youngest did ) in a major graphic bug. Rightnow >>>> pilote popped on the scene , relocated character, all problems solved, friendly apolegy, bye. Thx, that is nice, but that is NOT ENOUGH. Ppl get stuck all night, all weekend, >>>>>><<get someone working there , ok
o , and don't start the "we can't afford more personel" thing with me. If da boss there wouldn't be a greedy sod he would give you all a raise ;-) This game ain't dead yet !!!
cheers
Antedeluvian said:Do /appeal works in Euro Servers?
Think is a tool that yanks have, but dunno if we have it too.
appeal does work on our servers. From 10 am in the morning till 6 pm in the evening.
This company provides a 24/24 hr application that runs 7/7 days a week BUT they havent' got the personel to support that.
To put it short, a firm that offers this and doesn't make sure that service is ok for the users.......is : "fill in witty comment"
discuss ;-)
Btw, those voulenteers : this is nothing but a tool to them. Since they can't/don't afford the on-line personal that is PAYED by them they need cheap info to fill in the gaps.
This is the point where the good willing players hop in.
They just foster a couple of ppl, totally at random, to do the things they are to friggin lazy to do (i mean their dirty work that would keep them from playing CS on our dedicated server ) .
If we look at the list of those good-willing ppl , i would say that Fing and glamis (hope i got this one wright) are about the only ppl that have some notion of policies in there, they also seem to be diplomatic type of persons. (not sucking up fing ;-) )
When we look to the number of special events (rpg events) held on our server we see the same tendency. Mid/Hib will always have some special events. What do we get???????? the crap mids/hibs cause so we can clean it up.
Week-end server crashes seem to be repaired without one person there. It seems that the only real thing working there is the AUTO RESET FUNCTION after 10 minutes of inactivety.
Then we have the quality of excal-server. They feed us with tons of lies like our server is beeing worked on, beeing upgraded.... that seems to be the biggest piece off b*******it they try to make us believe.
For DAYS now, TONS of players on excalibur are suffering continual LD problem. The game has become UNPLAYABLE. Do you think they give those ppl some form off compensation?????
What reply do we get from them?????
i quote:" as discused in a topic on our home-page we are aware of a problem and we are looking into it"
can annyone post the date of that thread on their forum.
If i were that slow at my job , i wouldn't be there for long, wouldn't it.
I don't know how life is on the other servers they provide, but one thing is for sure. OUR server and OUR well deserved, WELL PAYED service LACKS SERIOUSLY.
My remark to those ppl would be: If you can't afford the service DEMANDED by a certain application you provide... DON't DO iT.
I know providing games seems easy cash to your firm, but don't forget that a CUSTOMER IS THE KING, you are not. You are nothing but a mere tool to us. So, pls, make sure we get the service we pay for. It seems you are faster in deducting the monthly subscription fee from our bank accounts, then you are to provide us with 24/24 hour service, which WE NEED.
O, one more thing, service during 9 to 5 working hours is indeed good. I got stuck once ( my youngest did ) in a major graphic bug. Rightnow >>>> pilote popped on the scene , relocated character, all problems solved, friendly apolegy, bye. Thx, that is nice, but that is NOT ENOUGH. Ppl get stuck all night, all weekend, >>>>>><<get someone working there , ok
o , and don't start the "we can't afford more personel" thing with me. If da boss there wouldn't be a greedy sod he would give you all a raise ;-) This game ain't dead yet !!!
cheers
I don't normally do this but as you're wrong on so many points I feel I have to.
Appeal does not work on the European servers at all.
The volunteers don't and can't do anything that a GM or CSR should do. They help us with testing, they report problems and they help with events. All in-game customer service and problem fixing is done through the GM team.
The rest of your post is mainly subjective opinion so I shan't comment on it directly, except to say that we are continually working on improving the customer service levels. RightNow isn't just a 9-5 service, you can usually get hold of a GM right up till 11pm on most evenings.
Red HATred said:
Appeal does not work on the European servers at all.
There is no way we could ever have enough CSRs to provide the same levels of feedback and presence that the E&E team give us. We are talking about 30 odd people across Prydwen and Excalibur spread across all realms and on at most times of the day or night. They are also not picked randomly.Red HATred said:
The volunteers don't and can't do anything that a GM or CSR should do. They help us with testing, they report problems and they help with events. All in-game customer service and problem fixing is done through the GM team.
I have confidence in the entire E&E team to act with maturity and to uphold the standards we expect of them.Red HATred said:
Not true, we provide events for each realm on a rolling rota system. The next one will be in alb, then Hib, then back to Mid. Occasionally we may break this routine for a one-off or multi-realm event but generally no realm is no more favoured than the others when it comes to events, added permanent content or the like.Red HATred said:
The servers are monitored by a remote server admin. There are automatic systems in place but also real people watching the servers.Red HATred said:
It has been upgraded and is running on high-end server hardware.Red HATred said:
Latency issues are often outside our control, we have resolved the issue that was reported on the 22nd however it seems that there are more general routing problems in hubs outside our network.Red HATred said:
The rest of your post is mainly subjective opinion so I shan't comment on it directly, except to say that we are continually working on improving the customer service levels. RightNow isn't just a 9-5 service, you can usually get hold of a GM right up till 11pm on most evenings.
![[SS]Gamblor](/data/avatars/m/2/2844.jpg?1319140898){kind=avatar}
[SS]Gamblor
Fledgling Freddie
- Joined
- Feb 1, 2004
- Messages
- 1,293
i can remeber seeing a lvl 100 dr000d in game , they where in Avalon March and where indeed a CSR.
Before i could get a good size force up he logged off ;P
As for GOA and helpfulness , well i had to wait 9 weeks for a new password ( partly myfault) but i was helped in the end. Other than that i have never had to deal with Rightnow even as i've had 0 probs
other than getting steamrolled in Odins by mids ;P
Before i could get a good size force up he logged off ;P
As for GOA and helpfulness , well i had to wait 9 weeks for a new password ( partly myfault) but i was helped in the end. Other than that i have never had to deal with Rightnow even as i've had 0 probs
other than getting steamrolled in Odins by mids ;P
Painbringer
Fledgling Freddie
- Joined
- Jan 10, 2004
- Messages
- 163
Bob007 please make your avatar pic bigger pls :worthy:
Formash
Fledgling Freddie
- Joined
- Jan 7, 2004
- Messages
- 482
Red HATred said:
If you can't even get that piece of information right - makes me not want to bother reading on, but i did. Laughed at it all, then smirked gleefully at the GM's reply, nodding at each juncture, when the GM responded to each comment.
Understandably, the GM will want to clarify these situations. And it may sound like im brown-nosing, but what the GM has said is all true as far as im concerned. Red, you have no room for arguement on this one, im afraid.
Painbringer said:
Couldn't agree more !
Red HATred
Fledgling Freddie
- Joined
- Jan 25, 2004
- Messages
- 813
Requiel said:
the function in-game is implemented, you can do /appeal , you will get an option menu wich will give you direction on what to do, the you get a msg your appeal has been classified, i have tried it a zillion times and it is IN the game. So don't make me look like a liar, don't cover your tracks in there. You just can't handle an effective way of working, or just to friggin lazy.
POINT FINALLE
AND PLS stop covering your tracks of incompetence... i'm really getting fed up with all the lame excuses your customers-support keeps tossing in ppl's face. Tons of bullshit, false answers... cases that just never get solved, nor investigated.
AND DON't tell me you ppl look into all cases mailed to your direction, everyone get's a STUPID friggin standerd email with a notification that all will be moved to status : "solved" in 48/24 hours....
So pls don't try to make yourselfe look good. You lack serious service and materials to provide the needed serviced to be able to compete with decent providers.
POINT FINALE
and yes i'm friggin pissed at your services.... TONS of complaints... TONS of technical problems... NOT ONE MONTH passes without problems in your firm.
NOT ONE EVENT THAT HAS AROUND 200 PPL/realm beeing active on one spot is POSSIBLE. We can not play this game to the full because you can't provide the things needed.
Your server hardly can handle Prime-time, even prime time events.
SO STOP LYING TO YOUR CUSTOMERS
SO STOP SHUVING the blame into other ppl's shoes...
Formash
Fledgling Freddie
- Joined
- Jan 7, 2004
- Messages
- 482
Red HATred said:
I've not used /appeal recently, but as I recall when u used to type it, it said it wouldn't work. Looks like it has changed. But untimately it STILL doesn't work on the euro servers. and never has. Why do you try and use it ?
While their way of providing service may not be the best, Its a minority that have a problem, remember that.
The MAJORITY of DAOC's 20,000 European users don't have a problem. You will only ever see bleating and whining when 1 person isn't happy - you baerly see people saying , yay , i have no problems. There isn't a coverup - its you not happy with their services plain and simple.
I do agree however - that the server crash realm raid problem needs to be fixed. Although technically the last RR albs did - didn't crash the server - the aftermath did.
Last point - funny how all the pissed off people still pay their money, and still play the game.
I got miffed with something in Ascheron's call 2 once , I had a high level toon, nothing was being done, i had a moan, stopped playing it, saved myself a tenner a month. Doesn't sounds like much, but you can always stop playing.
I just tried it in case I'd missed something. It doesn't work. If you type /appeal nothing happens.Red HATred said:
Yes that's how it's supposed to work. You submit a RightNow request and you get an autogenerated email confirming that it's been recieved. That's not the same thing as having the issue resolved or investigated. We do that separately and I can assure you that we do in fact deal with every RightNow report. Everything gets investigated and everything gets answered. I know this because it's my job to do just that.Red HATred said:
Wow two point finales! Guess I deserve a little extra. Please say where I or Goa have lied? There's no percentage in us not telling the truth. Sometimes we are wrong but that's not from a deliberate attempt to mislead, but because we don't have complete information. As to the tons of technical problems, well we run a technical service. We are heavily reliant on technology and as anyone who knows anything about hardware and software will tell you, sometimes it falls over. We work very hard to minimise these falling over periods but it would be naive to expect 100% uptime on every system we operate. I think you'll find that if you compare the Euro server downtimes to those of other providers, we actually have a much better record than is commonly believed.Red HATred said:
Gorel-Truesight
Fledgling Freddie
- Joined
- Jan 14, 2004
- Messages
- 72
from the online game manual read here
Help Commands
/help Opens help panel.
/stuck Relogs your character if you become stuck, and moves you to the nearest valid position.
/advice Lists players who have signed up as advisors.
/advice <name> <text> Sends a query to the specified advisor with your question. Works the same way as the /tell command.
/advisor List yourself as an advisor. Must have at least 15 hours of play time.
hmmm... cant see a /appeal here
have raised a few rightnows in the past and all have been answered and solved within 24 hours
suppose i must be lucky
Help Commands
/help Opens help panel.
/stuck Relogs your character if you become stuck, and moves you to the nearest valid position.
/advice Lists players who have signed up as advisors.
/advice <name> <text> Sends a query to the specified advisor with your question. Works the same way as the /tell command.
/advisor List yourself as an advisor. Must have at least 15 hours of play time.
hmmm... cant see a /appeal here
have raised a few rightnows in the past and all have been answered and solved within 24 hours
suppose i must be lucky
Red HATred
Fledgling Freddie
- Joined
- Jan 25, 2004
- Messages
- 813
Requiel said:I just tried it in case I'd missed something. It doesn't work. If you type /appeal nothing happens.
ok requil, now you may slap meh ;-) As soon as i logged in i tried it again, and indeed, it doesn't work ANY more.
as before patch, it did perfectly
Not confronting you in person requil. Just to point that out. You are just a spokesperson for that company. It's the company i'm flaming
Red HATred
Fledgling Freddie
- Joined
- Jan 25, 2004
- Messages
- 813
Formash said:
https://forums.freddyshouse.com/showthread.php?t=22137
https://forums.freddyshouse.com/showthread.php?t=22141
https://forums.freddyshouse.com/showthread.php?t=13722
https://forums.freddyshouse.com/showthread.php?t=16849
https://forums.freddyshouse.com/showthread.php?t=16734
https://forums.freddyshouse.com/showthread.php?t=16045
https://forums.freddyshouse.com/showthread.php?t=15718
https://forums.freddyshouse.com/showthread.php?t=15281
https://forums.freddyshouse.com/showthread.php?t=15281
https://forums.freddyshouse.com/showthread.php?t=13678
this is the number of whine thread we have on FH since it has been launched in approximately 3 months time. I even skipped a couple.
and yes i keep playing and paying, because it's a hobby. And beeing a perfectionist, My hobby has to run perfect. No need to point out that my english ain't perfect ;-)
