old.user4556
Has a sexy sister. I am also a Bodhi wannabee.
- Joined
- Dec 22, 2003
- Messages
- 16,163
I bought a pair of trousers from a company called "suits you" for £25 at the beginning of this month. I wore them once and the hem fell down on one leg, so i thought "mmm faulty, take 'em back, get a refund". I put them through the wash for returning and the other hem came done.
Clearly, the goods are faulty after one wear.
I took them in today for a refund, expecting no problems at all (they are less than 28 days old). The manager refused refund because they had been worn, but offered to repair them. I wasn't happy, but i said "ok". My gf works in a shop and stated that it's your statutory right as a customer to demand full refund for faulty goods, regardless of washing/wearing. She says goods that have clearly been worn months down the line can still be returned if they are faulty, or stitching comes away. She came back with me to the shop to explain this to the manager (who wasn't there) but a peon assistant said "it's our policy to send them away to our customer service department to be assessed before refund".
An argument ensued about "customer rights" and "policy" etc, the peon advised to come back 45 mins later to speak to the manager (who was on lunch). In that time, i came home and swatted up on the sale of goods act to see where i stand. As I suspected, if the goods are not fit for purpose or faulty, I am entitled to a full refund. However, it did state that if an exceptionally long period of time passed (i.e months/year) then they may only partially refund.
I went back to the manager, read him the riot act about "trousers not being fit for purpose bought" and "clearly faulty", but still no refund - he was adamant that they had to go to their customer service desk for assessment before a refund.
So what the fuck do i do if they still refuse refund? Less than a month since i bought them, both hems come down, washed once and I can't get a refund?
They did offer exchange/repair - but I stood my ground on a refund.
Clearly, the goods are faulty after one wear.
I took them in today for a refund, expecting no problems at all (they are less than 28 days old). The manager refused refund because they had been worn, but offered to repair them. I wasn't happy, but i said "ok". My gf works in a shop and stated that it's your statutory right as a customer to demand full refund for faulty goods, regardless of washing/wearing. She says goods that have clearly been worn months down the line can still be returned if they are faulty, or stitching comes away. She came back with me to the shop to explain this to the manager (who wasn't there) but a peon assistant said "it's our policy to send them away to our customer service department to be assessed before refund".
An argument ensued about "customer rights" and "policy" etc, the peon advised to come back 45 mins later to speak to the manager (who was on lunch). In that time, i came home and swatted up on the sale of goods act to see where i stand. As I suspected, if the goods are not fit for purpose or faulty, I am entitled to a full refund. However, it did state that if an exceptionally long period of time passed (i.e months/year) then they may only partially refund.
I went back to the manager, read him the riot act about "trousers not being fit for purpose bought" and "clearly faulty", but still no refund - he was adamant that they had to go to their customer service desk for assessment before a refund.
So what the fuck do i do if they still refuse refund? Less than a month since i bought them, both hems come down, washed once and I can't get a refund?
They did offer exchange/repair - but I stood my ground on a refund.
