constant lagspikes (all servers)

[Fana]

Agree with your as well Jayce, but i still think its important that we remind GOA that the problem is still there and likely wont go anywhere until they have explained the situation to OT at length.

Not bashing GOA, just want them to be aware of our situation, and that we are pretty much helpless since OT wont touch any complaint that doesnt originate with a customer, etc.

 

[[e]]

Requiel, you want to "dispel the notion that there is a general problem with our servers or our network"?

The thing is, that even if the problem is not on "your side" its still very much your problem! It's YOUR paying customers who are effected by this, no matter who is to blaim for the problem.
As Im not a programmer nor very good computer geek, this technical nonsens sound to me something like if BMW would say: hey it's not our fault the engine in the new model is not working properly, we didnt manifacture it!

 

[Sheph]

We have made Opentransit aware of the problems. Unfortunately there's not a lot more we can do than that. We don't own their kit, so we can't do anything about it ourselves.
I'm asking you to run the Pingplotter tests for a number of reasons. Firstly to dispel the notion that there is a general problem with our servers or our network and also because Opentransit (like a lot of places) tends to work on the 'quiet life principle'. In other words, the more people shouting at them, (us, ISPs etc) the more likely they are to fix whatever the problem is faster because it will give them a quiet life.

What is this ? a joke ?

When you have a problem that affects an entire server its all in your hands. You DONT ask all the single customers to fix it, YOU fix it. Try to behave like a company for once. Move the servers out of France since they cannot provide a stable connection. Period.

 

[Ballard]

The Following is a cut and paste from the open transit / Telecom website:

France Telecom's outstanding network expertise is recognized throughout the sector. With its ring-based architecture, state-of-the-art technologies and non-stop supervision, the network delivers a very high Quality of Service.

To prove it, we back up our top-of-the-market Service Level Agreements with a strong financial commitment.
You will also appreciate:

- our 24-by-7 Customer Service Centers in Europe and the US, providing multilingual support and trouble-shooting.
- the availability of our local expert teams for network engineering and deployment, located all around the world
- the wealth of data on our secure-access customer extranet, including your real-time IP traffic statistics and your daily, weekly, monthly and annual reports.

In short, we will do everything to make your wholesale issues as comfortable as possible.

I hope everypne possible effort has been made to bring this to their attention...

 

[Ballard]

Can anyone provide a contact email address that we can send mail to? mail mass emails about this will spur them out of inactivity.