chronic radeon 9800 problems: do I have a defective card?

Louster

One of Freddy's beloved
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I have a radeon 9800 pro 128mb graphics card (I can't remember the actual brand of the thing at this instant, I'll look it up tomorrow) and have had for almost a year, and the warranty's nearly expired, so I need to get this sorted quite quickly. For as long as I remember, I've had weirdnesses with AA in general. In games where it works okay, in most or all of the modes I'll get a square of maybe 2 by 2 pixels size of dead, black pixels, about halfway up and 3/4s of the way along the screen. Not entirely dead, though, just mainly - they'll sporadically return to the correct colours, or even the wrong colours, before returning to black.

However, worse, on some games, most recently Rome: Total War, my computer will die horribly if I go anywhere near enabling AA. It happens quite predictably and reliably. If I enable AA and try and run a game that this happens with (and incidentally, I haven't really figured out why this happens in some games and not others - there is no obvious correlation) first the computer will lock up, stop responding completely. Second the monitor will physically turn itself off, shut down, go into power saving mode, whatever - it's stopped receiving any signal from the graphics card, presumably. Third, and most bizarrely, the speakers will start emitting random bursts of repeating static.

It's pretty irritating.

This has happened with Trackmania, before, and I'm sure some other games, though I don't remember names. With Trackmania, my machine died in the above way if I used "low" or "medium" AA settings; "none" and "high" both worked fine. (What the crap?!)


Is there any way of figuring out for sure what exactly is going on? Or is there any way I can rule out software problems before attempting to send it back? Halpe. Oh halpe.
 

Louster

One of Freddy's beloved
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Oh and by the way, the reason I've left it this long before trying to figure this shit out in earnest is because I'm generally a lazy, apathetic jerk.
 

Louster

One of Freddy's beloved
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PPS! This has happened with all sorts of different graphics drivers and directx versions and whatnot - it really doesn't seem to matter which I use.
 

TdC

Trem's hunky sex love muffin
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has the prob survived a reinstall mate? if so, just RMA the damn thing. it's causing you grief. sort it.
 

old.user4556

Has a sexy sister. I am also a Bodhi wannabee.
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I don't have an answer to your problems, but for the record, I went through two 9800 Pros within the space of about 12 months. The first one died on the spot - no reasons, no indicators. The second one developed strange patches of pixels similar to you describe - the only way to fix it was to down-clock the memory and it worked fine.

Imo, the 9800 Pro was a shite card (im sure it's superb for others and i'm so utterly happy for them, but for me, it was a fucking wank card) and I replaced it with an nVidia board and I haven't looked back.

G
 

Louster

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Tdc: yeah, the problems have survived a format.
Big G: as it happens, I've got a new system on order, complete with a 6800 GT, but I'm still planning on using the radeon, so it'd be nice to get it functioning properly.

The thing is, I kinda need a simple way of demonstrating the problem to the supplier and proving that it is the hardware.
 

old.user4556

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I suggest getting a hold of radclocker (iirc, that's what it's called) and down-clocking the ram and see if that works for you.
 

TdC

Trem's hunky sex love muffin
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I'd not even bother tbh. I'm well aware that RMA is a serious pain in the arse, but your card clearly malfunctions. You've tried almost all the options open to a home user short of getting into above-average-techy mode and fiddling with clockspeeds as Big G says.

I'd tell them what the problem looks like, what you've done to combat it,and ask them kindly to RMA. Odds are they won't bat an eyelid and take back the card, but if they start bitching just remain firm and ask them to RMA it. Don't allow them to dissuade you from your chosen path matey, your card has somthing wrong with it and you have a right to a replacement.
 

Cask

Fledgling Freddie
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Dec 27, 2003
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What TdC said. RMA it to the retailer, at least they'll likely get it sorted faster than Asus did with my graphics card.

Want to buy my old Ti4400 to use until you get it back? :D
 

EvilMonkeh

Fledgling Freddie
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Cask said:
What TdC said. RMA it to the retailer, at least they'll likely get it sorted faster than Asus did with my graphics card.

Want to buy my old Ti4400 to use until you get it back? :D
how much?
 

Cask

Fledgling Freddie
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£30 including royal mail special delivery charge? It was a brand new card when I got it back from Asus, only had a few hours use and has been sitting in a box for about 6 months.
 

carty

Fledgling Freddie
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hey m8 your card isnt defective.
I removed my connect3d 9800pro as my comp kept swithcing off when playing rome or starwars battlefront. I removed my cooler from it because the heat sink was burning hot,thinking this was the prob but scratched my card!!!
I totally screwed it, and its out of warranty, so bought a sapphire atlantis 9800 pro.
Can u guess what happens when i play the same games?
Total shut down!!!!
Not the card, maybe drivers :puke:
my systems p4 2.4, asus p4g8x delux mobo, 1gig mem.
I used to have probs with Soldier of fortune, did a search on probs with my comp build, and found many. However maybe if i searched for other mobo's by name i may have had same results.
So there is a prob, but sending it back wont help u.
 

carty

Fledgling Freddie
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o and btw, i got battlefield running using 800x600.
cant get rome sorted tho no matter what resolution i use
 

Clown

Part of the furniture
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The heatsink is meant to be hot... I would be more worried if it wasn't heating up.
 

carty

Fledgling Freddie
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yes a heatsink will get warm, or even hot. But i never expected it to be so hot u cant touch it
 

old.user4556

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My 9800 Pro heatsink used to be almost too hot to touch.
 

Herbal

Loyal Freddie
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carty said:
hey m8 your card isnt defective.
I removed my connect3d 9800pro as my comp kept swithcing off when playing rome or starwars battlefront. I removed my cooler from it because the heat sink was burning hot,thinking this was the prob but scratched my card!!!
I totally screwed it, and its out of warranty, so bought a sapphire atlantis 9800 pro.
Can u guess what happens when i play the same games?
Total shut down!!!!
Not the card, maybe drivers :puke:
my systems p4 2.4, asus p4g8x delux mobo, 1gig mem.
I used to have probs with Soldier of fortune, did a search on probs with my comp build, and found many. However maybe if i searched for other mobo's by name i may have had same results.
So there is a prob, but sending it back wont help u.
my sapphire atlantis radeon 9800 pro has nps working with rome total war :eek6:
 

carty

Fledgling Freddie
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Nov 1, 2004
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btw i removed the heat sink to add more heat compound, wasnt stupid enough to try and run it without one attached :m00:
 

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