Broken Internets

[Rubber Bullets]

I am having real problems at the moment with my internet connection.

It is intermittent as to whether it'll work and I can click a link to a page, and it will churn for 20 - 30 seconds before telling me that the page is unavailable, but if I click the try again button sometimes it will appear immediately.

My e-mail is also not working, not connecting to server 9 times out of ten, and then the 10th it'll just go straight on completely as normal.

It is very frustrating to use at the moment, I am on BT and am usually very happy with them, I guess it is a temporary problem with the line, I have had them occasionally over the last couple of years, but is there any reason at all to suspect my modem/router? Just checking.

Thanks

RB

 

[Bahumat]

I am having real problems at the moment with my internet connection.

It is intermittent as to whether it'll work and I can click a link to a page, and it will churn for 20 - 30 seconds before telling me that the page is unavailable, but if I click the try again button sometimes it will appear immediately.

My e-mail is also not working, not connecting to server 9 times out of ten, and then the 10th it'll just go straight on completely as normal.

It is very frustrating to use at the moment, I am on BT and am usually very happy with them, I guess it is a temporary problem with the line, I have had them occasionally over the last couple of years, but is there any reason at all to suspect my modem/router? Just checking.

Thanks

RB

Are you on IE8? I get a problem where the tabs or new windows fail to do link to the page, but if I open another it will work. Sometimes it also fails to even open a new tab.

 

[Rubber Bullets]

I'm using Firefox and Thunderbird, though I did try Chrome to see if it was any different and it wasn't.

Some pages, will load all the text, but no images, and occasionally with really odd formatting.

It really is most annoying.

RB

 

[Insane]

I found that when my "internets" goes slow its sometimes down to noise margin on the DSL line.

A quick router reboot and 9/10 its sorted for another while, usually upwards of a month before something funky happens.
(side note. I only seem to get this problem on Netgear DG834/934 routers)

 

[Bahumat]

I'm using Firefox and Thunderbird, though I did try Chrome to see if it was any different and it wasn't.

Some pages, will load all the text, but no images, and occasionally with really odd formatting.

It really is most annoying.

RB

Try this;
START and then click RUN. Type cmd and press enter.
In the command prompt box type ipconfig /all
Make a note of teh default gateway e.g. 19.xxx.xxx.1
Now type ping 19.xxx.xxx.1 -t and press enter

This will ping your router over and over. If it keeps running I think it means your connection is ok thus it's browser related.

 

[Rubber Bullets]

I tried this, but when I click the OK button a black window with white writing opens up for a moment, but disappears again before I can see what it contains.

Unrelated Sharon's PC is also having the same problems so I am fairly sure it is either a line problem, or possibly my Netgear router, but I have no specific reason to suspect this.

RB

 

[nath]

If the black window pops up for a second then you're bypassing a step - in the run window type cmd and click OK. Sounds like you're typing ipconfig in to the run box.

 

[Trem]

I have come to realise that Netgear routers have the worst kind of AIDS

 

[Rubber Bullets]

Thanks nath, that's exactly what I was doing.

Yes it does keep running, but that only means I'm pinging my router from my PC doesn't it? It doesn't test the line to my local exchange, or is that not true?

I dunno Trem, I've only ever had this router, and though it was a bit fiddly to set up in the first place it has worked pretty much flawlessly for a few years now.

RB

 

[old.Osy]

Sometimes, poor internet experience comes from funky DNS servers. Try this:

ipconfig /all (Note the primary and secondary DNS IP addresses, save them to a .txt)

Use OpenDNS servers as your primary DNS, and see if you get the same poor performance. Revert to your original DNS IPs if it's the same.

Link here

 

[Rubber Bullets]

Many thanks for all the help guys, I'm feeling a bit dumb now

Just fired up the PC and initial impressions are that it is a lot better than yesterday, so I went to speedtest.net to see if it would work today. It did and this was the result:



Considering that the other day the best I was getting was 6.9 Mb/s down and 3.9 Mb/s up I guess that perhaps BT have a good excuse for a bad 24hrs

Ping's a bit crap, but that may settle anyway.

Thanks again though to all those who helped.

RB