A word of warning to everyone.
Right, im bound to come on and say "Im a nice guy" - but theres a little proof here I suppose in my DAOC posts over 2 years ago (some of which were referenced on the official site , of which I was proud at the time).
Blizzard support and I have come to an irrepairable situation, heres how it happened.
1. Had some issues in game, resulting in lost G, lost items and a char rollback (thursday night logged off, post patch come back to lost stuff).
2. Contacted a GM ingame.
3. Started to have problems where I couldnt log on 9 out of 10 times.
4. Updated call ticket
5. Recieved an "IN GAME" mail that was a standard message apologising and saying lots have disco problems. I took a bit of a wobbler at this , as they promise in their support contract to contact us either in game through pm or via email if they cant contact.
6. Created a new ticket complaining and asking what they intend to do about my lost items.
7. GM contacts me in game, apologises and states clearly "I cannot replace the items, but I can get your 10g back from the AH item that also dissapeared" (I spoke to the seller and he was upset also at the loss of his epic item with an average sale price of 80g). GM also advised me to post this on the Tech support forums - as that is monitored by his boss in real time (allegedly)
8. 2 weeks later the call is closed with no contact at all. My forum post has a standard reply of "contact a GM in game, don't post here" - this showed they hadnt even read the post, as I clearly stated it was a GM that advised me to do so.
9. Very annoyed now, so I posted a thread called "I feel I have been treated unfairly" complaint
10. Insta banned from the tech support forums for "spamming and trolling".
Now that really really got my goat - firstly for considering a valid complaint as spamming and secondly that the ban points me to the rule on the US website which clearly states
ACTION TO BE TAKEN - One Warning.
So it seems that complain and be silenced. Well, I'm not very young anymore and like to fight when people take the piss so they can face the wrath of trading standards UK for a refund of the 4 months left on my 6 month, as I have cancelled.
I really wasnt sure TS could help, but I have been assured that there is a legally binding contract that they will, in return for my money - offer a game but not guarantee stability but DO GUARANTEE SUPPORT in the agreement.
I will keep you posted. By the way the lag does appear to be ever so slightly client side, as increasing the MTU on your network card does help - a packet sniffer shows that the lag co-incides with a shed load of "fragmented" packets getting dropped on inbound and a peak of 100% cpu during the lag time. It would appear that either
1. The client uses distributed processing technology to take some of the burden from the servers
OR.
2. The servers use pull technology to take updates from the client and the client is too busy processing to service the request (this would explain why it seems to happen on item manipulation and /who's).
Anyhoo, I waffle now, but I'm hoping ive won a little sympathy and also saved someone else from getting as irate as I did at a ban without warning for a genuine tech support issue.
<end spam> lol
Right, im bound to come on and say "Im a nice guy" - but theres a little proof here I suppose in my DAOC posts over 2 years ago (some of which were referenced on the official site , of which I was proud at the time).
Blizzard support and I have come to an irrepairable situation, heres how it happened.
1. Had some issues in game, resulting in lost G, lost items and a char rollback (thursday night logged off, post patch come back to lost stuff).
2. Contacted a GM ingame.
3. Started to have problems where I couldnt log on 9 out of 10 times.
4. Updated call ticket
5. Recieved an "IN GAME" mail that was a standard message apologising and saying lots have disco problems. I took a bit of a wobbler at this , as they promise in their support contract to contact us either in game through pm or via email if they cant contact.
6. Created a new ticket complaining and asking what they intend to do about my lost items.
7. GM contacts me in game, apologises and states clearly "I cannot replace the items, but I can get your 10g back from the AH item that also dissapeared" (I spoke to the seller and he was upset also at the loss of his epic item with an average sale price of 80g). GM also advised me to post this on the Tech support forums - as that is monitored by his boss in real time (allegedly)
8. 2 weeks later the call is closed with no contact at all. My forum post has a standard reply of "contact a GM in game, don't post here" - this showed they hadnt even read the post, as I clearly stated it was a GM that advised me to do so.
9. Very annoyed now, so I posted a thread called "I feel I have been treated unfairly" complaint
10. Insta banned from the tech support forums for "spamming and trolling".
Now that really really got my goat - firstly for considering a valid complaint as spamming and secondly that the ban points me to the rule on the US website which clearly states
ACTION TO BE TAKEN - One Warning.
So it seems that complain and be silenced. Well, I'm not very young anymore and like to fight when people take the piss so they can face the wrath of trading standards UK for a refund of the 4 months left on my 6 month, as I have cancelled.
I really wasnt sure TS could help, but I have been assured that there is a legally binding contract that they will, in return for my money - offer a game but not guarantee stability but DO GUARANTEE SUPPORT in the agreement.
I will keep you posted. By the way the lag does appear to be ever so slightly client side, as increasing the MTU on your network card does help - a packet sniffer shows that the lag co-incides with a shed load of "fragmented" packets getting dropped on inbound and a peak of 100% cpu during the lag time. It would appear that either
1. The client uses distributed processing technology to take some of the burden from the servers
OR.
2. The servers use pull technology to take updates from the client and the client is too busy processing to service the request (this would explain why it seems to happen on item manipulation and /who's).
Anyhoo, I waffle now, but I'm hoping ive won a little sympathy and also saved someone else from getting as irate as I did at a ban without warning for a genuine tech support issue.
<end spam> lol