Back to the dark old ages

[Ttillub]

Remember when there was lots of server crashes during relic raids?

GOA "hired" a person to make sure possible server downtime would be minimal and players informed (Erivoss).

Some starting problems with him in the beginning but soon he had given his contact information to all GOA staff and E&E team.

Servers did still go down but were up pretty fast. Good.

Servers have been down now long time. No news here or GOA site.

Was it temporary job only?
Are we back to the old system? (someone resets servers when they get back to work). After all it is prime time for players after working hours and they should act like it in GOA.

- Ttillub

 

[Takhasis]

geez give em a break - ever thought that maybe Erivoss has a life outside DAOC?

 

[Covenant]

Remember when there was lots of server crashes during relic raids?

GOA "hired" a person to make sure possible server downtime would be minimal and players informed (Erivoss).

Some starting problems with him in the beginning but soon he had given his contact information to all GOA staff and E&E team.

Servers did still go down but were up pretty fast. Good.

Servers have been down now long time. No news here or GOA site.

Was it temporary job only?
Are we back to the old system? (someone resets servers when they get back to work). After all it is prime time for players after working hours and they should act like it in GOA.

- Ttillub

He wasn't hired to keep us up to date, he was already employed doing other work.

 

[Brynn]

Seeing as how he said that when ever the server goes down he gets a text on his mobile

Poor gits inbox must keep on filling up so he doesn't get the most reccent texts

 

[Ttillub]

Ok's my bad. I wait till tomorrow. I am sorry I understod his position so wrong.

 

[Oddor]

I'm with Ttillub here!

No info from GOA yet, servers going up and down.

Fact is, servers have been going down farily regularly during the last few days without as much as a single word from GOA.

 

[Ckiller]

geez give em a break - ever thought that maybe Erivoss has a life outside DAOC?

remember we pay for this game...

 

[living]

Hehe ya how can u expect to play a evening when u pay for it? :> Frekkin hard to gavit it crash then spend a hour getting grp back togeather cuz not all logged in, only to have it crash again and stay down.

 

[York]

I'm with Ttillub here!

No info from GOA yet, servers going up and down.

Fact is, servers have been going down farily regularly during the last few days without as much as a single word from GOA.

Same here, im with Ttillub on this, the most important time for GoA is now, if they are working office hours then they arnt running thier business very well.

Its like going into a nightclub to find all the bar staff and DJ finished at 5pm.

 

[Archeon]

After the second server crash i just said bugger to it and dug out my old copy of JK:JA. Much more fun spinning my duel lightsabers around in pretty patterns than watching the server status box waiting for Excal to go back up

 

[Thorarin]

remember we pay for this game...

We do. However, Erivoss is not to blame, since his involvement with the server recovery process is entirely voluntary.
You might argue that GOA should hire someone for this purpose, but that's not up to Erivoss either

The reality is that server problems like this don't have a quick fix, and it's not likely a single person on the late shift will be able to solve it in no time. Therefore the usefulness of such a person is somewhat limited. All that can be done at such times is:

a) Post on the news, basically stating what we already know (the server is down)
b) Either reboot the server, hopefully fixing the problem, or shutting it down until regular staff is available and/or contact with Mythic is possible when needed.

As long as someone is alive to give the server a kick in the rear end in the evenings if necessary, I'm happy Of course things could be better, but I'd like to see an affordable service as well as a reasonably reliable one.

 

[Drav]

or C) give us a decent server.

Its the server(s) that we are on that are pathetically under powered, try playing in the ToA zones with a 1mb connection at 5am in the morning when hardly anybody is on to put stress on Excalibur..... you still get a hell of alot of lag, and there is no improvement when compared with primetime....

Its just a complete and utter blag, i dont believe GoA have updated since beta, so the game in general will get slower and slower and slower every add on that comes along, and maybe, just maybe, none of us will see Frontiers because the amount of stress it will add to the server will just make it fall on its arse at load up.

Its classic french vs english, and its sad, funny how the germans dont seem to be doing badly especially with there political history. GoA we already have all the asylum seekers your country didnt care enough about to pay for so at least have mercy on us and give us what we pay for........

Or I could give Mr Bush a call at the whitehouse, he's stupid enough to do anything as long as it involves the words, "bomb" "kill" and "Dictator".....hmmm maybe "No comment" too.

 

[Dorin]

wondering what will happen if server crashes on saturday or sunday...

 

[Behmoth]

i got ld death 1st time it went down and a good chance i will get another seeing as i was in the middle of a pull ( wink wink nudge nudge) with my never to be lvl 45 annimist now need 0.2 to ding i expect


thanks goa for slowly pushing me towards WoW

 

[Herbal]

or C) give us a decent server.

Its the server(s) that we are on that are pathetically under powered, try playing in the ToA zones with a 1mb connection at 5am in the morning when hardly anybody is on to put stress on Excalibur....

I have a 2mb line and havent felt any lag since the day after toa release which they fixed.

I suggest u either trace your ping to check for packet loss or buy a new pc

Hell my pc had all green frames /latency/ ping with 130 people aoeing on ml4.2 with 80+ mobs on screen (effects all) at primetime ^^


so it aint the server its something your end

 

[Raven]

i have found toa hardly lags at all for me and my comp is average. The housing zone still lags like hell but thats due to shitty coding by mythic. those are the only 2 places i have been since toa was released

 

[old.Whoodoo]

First to comment on this

thanks goa for slowly pushing me towards WoW

Twazzer cheese. As WoW is not live yet, and its gfx engine is more demanding than DAoC in any form, you are not qualified to say its any better. Now you are thinking of a come back like "i got a m8 whos in beta and its 733t!", beta is limited, not all features are active, the engine is not being used to its full capacity and its not under full server load. To boot, they are also taking their time in development, whereas Mythic are pouring out patches and upgrades to keeo whingers like you happy, if they slow down they are slacking you lot think and whinge in that direction.

Its classic french vs english, and its sad, funny how the germans dont seem to be doing badly especially with there political history. GoA we already have all the asylum seekers your country didnt care enough about to pay for so at least have mercy on us and give us what we pay for........

What crap is this, some script kiddies idea of political humour, this paragraph to me is totally racist, you sir are a biggot, shut the feck up! Twat.

FYI the Germans are having the same problems as us! Get the facts right before you post and dont bring your uninformed opinions here. (even though i agree on the imigrant issue )

This patch is new, GOA do all they can to resolve the issues at hand, but have you ever thought that maybe all servers are under max load at the same time, all servers are currently doing the same thing, zerging single zones similtaneously. This puts undue pressure on the feed, the servers and the systems accessing them. Any game will suffer the same, and a restart time of 10-15 minutes in my book is great.

When WoW does grace us with its pressence, then you all got basis for comparison, at present only SWG can compare, and from what ive seen they are worse off than we are.

 

[yaruar]

We do. However, Erivoss is not to blame, since his involvement with the server recovery process is entirely voluntary.
You might argue that GOA should hire someone for this purpose, but that's not up to Erivoss either

The reality is that server problems like this don't have a quick fix, and it's not likely a single person on the late shift will be able to solve it in no time. Therefore the usefulness of such a person is somewhat limited. All that can be done at such times is:

a) Post on the news, basically stating what we already know (the server is down)
b) Either reboot the server, hopefully fixing the problem, or shutting it down until regular staff is available and/or contact with Mythic is possible when needed.

As long as someone is alive to give the server a kick in the rear end in the evenings if necessary, I'm happy Of course things could be better, but I'd like to see an affordable service as well as a reasonably reliable one.

for a 24 hour game they should have 24 hour rolling support shifts. I'd be very suprised if they don't.

As for communication, this is not the role of the tech support staff and never should be. Whomever is head of communications at GOA needs a kick up the backside. They shouldn't rely on volunteers to keep players informed, they will have someone who's job it is to communicate with the playerbase and they should be keeping people updated. It's really not that difficult to chuck out 1 or 2 lines on the website when there is a problem.

 

[yaruar]

or C) give us a decent server.

Its the server(s) that we are on that are pathetically under powered, try playing in the ToA zones with a 1mb connection at 5am in the morning when hardly anybody is on to put stress on Excalibur..... you still get a hell of alot of lag, and there is no improvement when compared with primetime....

Its just a complete and utter blag, i dont believe GoA have updated since beta, so the game in general will get slower and slower and slower every add on that comes along, and maybe, just maybe, none of us will see Frontiers because the amount of stress it will add to the server will just make it fall on its arse at load up.

it isn't the server. Excaliber at least has been upgraded since beta and AFAIR is a dual xeon cluster. This isn't standard server kit we're talking about. It's probably more a problem of code optimisation. There could be hardware/os issues with the server, it happens, it's usually a pig to diagnose (we're having a 1 year running battle with SNTP issues on our production servers here and are still trying to get to the bottom of it) which can take an age.

As for lag. I'm not noticing it much at all. I get some, but i'm constantly tweaking my gfx settings and it's getting better.

As for the rest of your comment which I couldn't be arsed to reproduce I have one word "fuckwit"

 

[old.Whoodoo]

for a 24 hour game they should have 24 hour rolling support shifts. I'd be very suprised if they don't.

As for communication, this is not the role of the tech support staff and never should be. Whomever is head of communications at GOA needs a kick up the backside. They shouldn't rely on volunteers to keep players informed, they will have someone who's job it is to communicate with the playerbase and they should be keeping people updated. It's really not that difficult to chuck out 1 or 2 lines on the website when there is a problem.

Again m8, this is down to costs, you want your subs to go up?

Evinross does his best, and is always getting spammed by text at 3am or whatever time they go down, and normally hes on the ball and gets us back in the thick asap.

I still agree the statement things needs more attention, however:

Excalibur crashes
[2004-4-03]

A small heads up. Excalibur is having some problems tonight, there has already been several crashes. We are aware of the problem and will hopefully have more detailed information about it tomorrow.

Im sure if they could give us more info than that they would.

I do feel sorry for those who get halfway through an ML stage and get shot down by the crashes. However, if people used a bit of common sense, knowing this is a problem, and didnt zerg an entrance, but wen through one group at a time, there may be chance for this not to happen, but ppl being ppl they aint that patient.

 

[Reznet]

Dont be sucked in by the blag, GOA have had a nice couple of hours to post some sort of reply on their main site, at least acknowledging the fact there are issues. as you can see, they havent.

last night was unplayable at times, must have gone linkdead at least 8 times in all, and thats not a problem my end. twice i got the "account already logged on" reply and at other times i couldnt log in the character i'd been playing at the time of the crash because the zone was down.

whatever happened, excalibur was going down more than the other servers, and that lends weight to the thought that its the server hardware rather than anything else. whether GOA will accept that and spend some money is unknown but right now i have played TOA for 1 day and have 3 days left on my subscription.

theres no way i'll renew if thats the way its going to be from now on. WOW is too close to lose sleep over it.

 

[Reznet]

that report about excalibur was posted 2 days ago and still there hasnt been the "more informed" response telling us what is actually going on.

thats not keeping us posted imo.

 

[old.Whoodoo]

Ever thought they havnt traced the problem, youd whinge just as much if they posted

"Sorry, its still broken"

As I have said in other posts, you know squat about the reliablity of WoW, and if it turns out to be yet another white elephant full of bugs and glitches and crashes, youll be the first to moan you cant get back at your DAoC subs pages.

 

[old.Whoodoo]

My appologies, wheres my manners.

Would you like cheese with that sir?

 

[Archeon]

Would you like cheese with that sir?

You really need to ask?

 

[Covenant]

My appologies, wheres my manners.

Would you like cheese with that sir?

It's annoying, but hey, go play something else in the downtime...someone mentioned JK:JA earlier...

 

[Teh FnoRd]

My appologies, wheres my manners.

Would you like cheese with that sir?

Yeah... where is you manners? That's my line durnit!
Anyways Well put Whoodo! (not just the cheese you whiners )

 

[Reznet]

im allowed to express my displeasure at being kicked from the server 8 times in one night and if you dont like it, thats your problem.

maybe you should start a thread dedicated to licking GOA's ass and telling them they are providing a great service that never goes wrong. meanwhile they havent let us know anything about what is going on, which you seem to think is perfectly acceptable, while i dont. thats my opinion, which im entitled to meanwhile you can be a doormat and wait for a scrap of information when they can be bothered to post it.

wtf is a whoodoo anyway? some kind of damn troll imo.

 

[PJS]

my money is on a huge server side memory leak/GPF related to a specific ML encounter

 

[Reznet]

yeah we know squat about the reliability of WOW, my point was that there are games available soon that will hopefully force GOA to rethink their strategy which seems to consist of collecting money, offering no 24hr support, having no one in the office outside of normal working hours to restart the servers and also having no one in the offices during weekends either.

add to that the lack of news regarding issues (and the excaliber one should have had a second post by now, even if it was just a post on this forum b erikvoss) and it becomes obvious they are operating in an uncompetitive market.

my point is that when more games are released, GOA will hopefully be forced to act and do something. god knows if all the mmorpg games released from now on follow GOA's template for customer service then its a sad state of affairs, not least helped by you.