auto renewal issue

Maoni

Fledgling Freddie
Joined
Jan 20, 2004
Messages
499
Has more people than me had their accounts set to autorenewal even tho you never choose it? It has happened atleast 2 times so far and this is the ongoing progress on right now about it.
(am I not beeing clear in the issue or do right now have difficulties to understand or something?)

(ofc in theory I could have clicked on auto renewal by mistake or something, but im sure I havent)

Me:
Why do my account beeing set to auto renewal when im 100% sure
I havent choosen this?
It´s not the first time this happens either.
I was lucky to check my mail in time to stop this from
happening this time tho.
Please fix this, since it´s rather annoying and wrong to be
billed for something you never ordered by free will.

Support answer:
Hello,
After we checked in our database, we confirm that the last
transaction was made manually, besides, your subscription is
already cancelled since the automatic renewal is deactivated
which means that your account will be closed at the end of the
current period.

Me (updated):
That was not the issue tho, the issue is that its being set to
auto renewal without me doing it.
It has happened two times so far.
(tho last time i wanted to renew it, but i did not choose the
autorenewal and i discovered that before it was too late).

Support answer:
Hello again,
The account you have emailed us about was closed yesterday,
which means that its cancelled!

Me (updated):
Ummm, yes I know it´s cancelled?! I remowed the auto renewal.
I suppose i need to be more clear in my issue here.
I have NOT choosen to activate the auto renewal at any time
(well maybe for like 1.5 years ago) yet this account was set
to auto renewal without me doing this.
I did manually activate the account with my own free will, I
did pay the fee with my own free will.
I did not however click on "auto renewal" and I discovered
this to be on before I had payed for an additinal month
(because of a mail that was sent to me about it).
So yes, I did actiavte the accout, I did cancel the aut
renewal but I DID NOT choose to set auto renewal on!
and this has happened atleast one time more before this time.
First time it happened I discovered it after like 3 months or
so if I recall it correct (but I never right nowéd it).
 

Haggus

Can't get enough of FH
Joined
Jun 18, 2004
Messages
1,075
You need to make sure that everytime you top up your acc you have auto renewal off. I think it's somewere in the licence that you agree to top up that they have the right to turn on Auto-Renew everytime you top up.
 

Users who are viewing this thread

Top Bottom