A question regarding passwords...

Fung

Fledgling Freddie
Joined
Jan 31, 2004
Messages
16
Hey all,

I, like quite a few other people here who are currently waiting for passwords, am currently waiting for GOA to send me my subscription password so I can reactivate my account. I quit during the hacker scare so when they changed all of the passwords, they never sent me mine since my account was inactive. Anyway, on the RightNow section of camelot-europe.com, there's a game password recovery screen where you can enter your game username and email address and your password is emailed to your email address if it matches up with the account.

What I want to know is why cant the same be done for subscription passwords? Surely it would be possible to set up such a recovery screen so that people dont need to email subscriptions@goa.com and have to wait 8 FUCKING DAYS OR MORE to get a simple frigging email from them.

As you can probably tell, I'm getting a bit pissed off right now and if GOA are so encumbered with emails regarding subs passwords then surely this would be the better course of action rather than the retarded "Lets make them wait" routine that seems to be the current trend among GOA employees.

Are GOA aiming for NTL's spot of "Worst Customer Support Ever" title holder?

//Fung
 

Archeon

Fledgling Freddie
Joined
Dec 29, 2003
Messages
2,047
If i were too guess i'd say it probably has somthing to do with security issues. Couldn't really say for sure though, maybe their contract with Mythic forbids them doing it?
 

Fung

Fledgling Freddie
Joined
Jan 31, 2004
Messages
16
Maybe, but they could always increase security by asking for address and CD key as well as the usual subs login and email address.

The chances of someone hacking your email account AND knowing your CD Key are slim to none

//Fung
 

Fung

Fledgling Freddie
Joined
Jan 31, 2004
Messages
16
Aye thats where I sent my email, it's the 9th day starting today (5th Feb) and nothing...

Contemplating bribing Apathy with beer and donuts for one of those US DAoC accounts :p

Oh and porn, lots and lots of porn, that always does the trick. :wij:
 

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