Hey all,
I, like quite a few other people here who are currently waiting for passwords, am currently waiting for GOA to send me my subscription password so I can reactivate my account. I quit during the hacker scare so when they changed all of the passwords, they never sent me mine since my account was inactive. Anyway, on the RightNow section of camelot-europe.com, there's a game password recovery screen where you can enter your game username and email address and your password is emailed to your email address if it matches up with the account.
What I want to know is why cant the same be done for subscription passwords? Surely it would be possible to set up such a recovery screen so that people dont need to email subscriptions@goa.com and have to wait 8 FUCKING DAYS OR MORE to get a simple frigging email from them.
As you can probably tell, I'm getting a bit pissed off right now and if GOA are so encumbered with emails regarding subs passwords then surely this would be the better course of action rather than the retarded "Lets make them wait" routine that seems to be the current trend among GOA employees.
Are GOA aiming for NTL's spot of "Worst Customer Support Ever" title holder?
//Fung
I, like quite a few other people here who are currently waiting for passwords, am currently waiting for GOA to send me my subscription password so I can reactivate my account. I quit during the hacker scare so when they changed all of the passwords, they never sent me mine since my account was inactive. Anyway, on the RightNow section of camelot-europe.com, there's a game password recovery screen where you can enter your game username and email address and your password is emailed to your email address if it matches up with the account.
What I want to know is why cant the same be done for subscription passwords? Surely it would be possible to set up such a recovery screen so that people dont need to email subscriptions@goa.com and have to wait 8 FUCKING DAYS OR MORE to get a simple frigging email from them.
As you can probably tell, I'm getting a bit pissed off right now and if GOA are so encumbered with emails regarding subs passwords then surely this would be the better course of action rather than the retarded "Lets make them wait" routine that seems to be the current trend among GOA employees.
Are GOA aiming for NTL's spot of "Worst Customer Support Ever" title holder?
//Fung