GOA aint the only ones like this, many service industries dont work Sat and Sun, which is damn st00pid cause mos ppls problems occur then, and not when they are at work!
Im a telecomms engineer for a hospital, and beleive me a lot of ppl would be mighty p1ssd if I said "sorry I dont work weekends or at 2am!", which incidentally i have done often!
I have known 3 ppl wait 4 days or more (and not weekends) to hear from rightroundtoit, 2 mins of code changing solved.
Im sure they get a lot of spam and n00b requests, but even 50 hours is long enough, and Im willing to bet that GOA have ppl who play on the damn game at weekends, Ill bet if they get stuck (as if) they are unstuck in seconds. Difference we pay for this!
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