Gore

[Xantaro]

GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE GORE ........

Catch my drift?

 

[old.Darude]

??????

???????????????????????????????????????????

 

[old.cLuNk]

Ok now???

Does that mean your connection is ok now Shalafi??

Mine is still pretty sh!te uke:

 

[old.Massimo]

yepperz , i agree on that. Would be nice if you could turn on the GORE.

thx Mass.

 

[Xantaro]

No - it's never been so bad. I'm trying to cancel as we speak. I'm willing to pay to get out. Anything.

 

[Sh@dy]

If you went into a cafe and ordered steak, chips and peas and they brought you sausage, chips and peas would you pay them to take it away?

F00k that.......If your paying for a service that they are not supplying (and I've heard rants from a few BTO users from all over the place) then I would simply inform them in writing giving 28 days notice of termination of contract from your end, explaining your reasons (sent registered post) and then put a stop on the DD's. You might also wanna add that if they continue the supply of the service after that 28 days then they will incur charges for use of their equipment on your property, at the rate of.......oooooooooh.......lets see, a tenner a day should do it. .

 

[BuRR]

and tell em that if they don't disconnect the property by a set date, then you'll do it yourself, and leave it for them to collect on your doorstep.........

....and when they see the postcode where you live, they'll be round before you put the phone down to get their stuff, cos they know the local shits will nick it off the doorstep.

 

[old.cLuNk]

Just been sent this!

BTopenworld Support

Dear Mr *****,

Thank you for your enquiry regarding packet loss

Firstly please accept my apologies for the delay in responding to your e-mail. We normally aim to respond within 24 hours however we have had a very large influx of e-mail which has caused the delay.

We are aware that a number of customers are being affected by Ping Spikes and Packet Loss caused by the Home Gateway. We have previously addressed this issue on the 34Mb Home Gateways that were the only type that were available when the ADSL service was launched.

However a new product was launched earlier in the year that increased this capacity to 155Mb and we are currently working on a programme to upgrade the 34Mb Home Gateways to 155Mb ones.The architecture of the 155Mb Home Gateway is significantly different to that of the 34Mb one, and an issue has been identified which is causing the packet loss and ping spiking. It is believed that the problem is caused by a higher than anticipated ‘churn’ of users on the Home Gateway that in turn is causing a higher processor load.

The first stage to improving this issue is to upgrade the Operating System on the Home Gateway router which incorporates enhanced functionality to overcome the issue of ‘churn’ which should in turn lower the loading of the Home Gateway.

This new Operating System is in place already on the 34Mb Home Gateways and is currently undergoing final testing with our network supplier on the 155Mb Home Gateways prior to deployment on our live system. We anticipate that the testing should be completed in the next couple of weeks and we will be deploying the new Operating System shortly after that.

Once the new Operating System has been deployed we will continue to monitor the performance of the Home Gateway to ensure that the problem has been resolved or investigate other options further.



I do hope this is of some assistance to you.

If you have any further problems or enquiries, please do not hesitate to contact us on the following:

Email: support@btopenworld.com

Thank you once again for your valued enquiry.

Regards

BT Openworld - Technical Support Helpdesk.