the sub pages are a joke... i had to wait a wopping 31 hours the other day just to renew my account... if you make a mistake it said to me "will send a mail in 20 mins to allow you to try again" so i thought yea ok... got the mail clicked the link to try again.... the link was broken... then a mate said "you have to wait 24 hours".. so i thought.. ok.. (Pissed off enough at this point) so it comes upto the next day i'd waited 24 hours... and still nothing... 7 hours later it allowed me to try again :/ not really the same issue as your having.. just thought i'd share since its subs page :/ goa really need to fix them and the automated response
I got an email from GOA once saying you can only extend your account the day before it is due to end?. I don't know why you cannot do it at any time.
Oh and GOA don't do the payment processing, it is done by a separate company so their other response is to blame them. Well how about getting another payment company then.