RightNow just roxx

[Tafaya Anathas]

Teh story:

------------------------------------------------
Customer (***** *****)
05/25/2004 09:31 PM
Hi!

There is some problem with sprintlink, the game is unplayable because of lag. Here is a traceroute:

C:\Documents and Settings\Tafaya>tracert www.camelot-europe.com

Tracing route to www.camelot-europe.com [193.252.123.35]
over a maximum of 30 hops:

1 17 ms 17 ms 17 ms loopback-0.Apollo.gw.tvnet.hu [195.38.98.66]
2 21 ms 22 ms 21 ms fastethernet0-0.Szt-Izidor.gw.tvnet.hu [195.38.9
8.42]
3 25 ms 19 ms 27 ms 195.56.13.249
4 23 ms 21 ms 22 ms gsr2-pos1-0.datanet.hu [194.149.1.33]
5 36 ms 34 ms 34 ms defra-hubud-1.gtsce.net [195.39.208.101]
6 * 107 ms 104 ms sl-gw10-fra-4-0.sprintlink.net [217.147.111.113]

7 99 ms 104 ms 113 ms sl-bb21-fra-8-0.sprintlink.net [217.147.96.41]
8 78 ms * 106 ms sl-bb20-par-14-0.sprintlink.net [213.206.129.65]

9 101 ms 88 ms 92 ms sl-bb21-par-15-0.sprintlink.net [217.118.224.34]

10 92 ms 90 ms 68 ms sle-franc1-3-0.sprintlink.net [213.206.131.42]
11 89 ms 96 ms 81 ms P9-0.AUVCR1.Aubervilliers.opentransit.net [193.2
51.243.29]
12 81 ms 87 ms * P6-0.BAGCR1.Bagnolet.opentransit.net [193.251.24
1.93]
13 84 ms * 63 ms WanadooPortails1.GW.opentransit.net [193.251.251
.58]
14 81 ms 84 ms 85 ms 193.252.122.10
15 * * 101 ms www.camelot-europe.com [193.252.123.35]

Trace complete.

And a ping stat:

Ping statistics for 193.252.123.35:
Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 125ms, Average = 88ms

***** *****
-----------------------------------------------

The first replay (after 11 days):

-----------------------------------------------
Hello,

Could you send me a DXdiag.txt ?
To do it, click on [start], [run], and type DXdiag [ENTER].
Save all the infos in a text file and join it to your message.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager
------------------------------------------------

Wtf? Well, I had sent them the dxdiag.txt, after that I got this answer:

------------------------------------------------
Hello,

We invite you to go on the following web site in order to uptade the drivers of your grafic card :

www.nvidia.com

After this, reinstall DirectX 9. You will find it at :

http://www.microsoft.com/downloads/...9E-07C1-462A-BAEF-5EAB5C851CF5&displaylang=en

Then if you had a shipset VIA go to the following site for your motherboard :

http://www.viaarena.com/?PageID=300 to download and install the next file :
VIAHyperion4in1v4.48.exe

Then try to settle the display's mode of windows in 16 bits if you were in 32 bits.


Be carefull, mythic does not guarantee a compatibility between Daoc and windows 2000


Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager


I'm clueless...

 

[Apathy]

So it's YOUR graphics card that is slowing down the entire internet. You ****, Update those drivers NOW like GOA told you to!

a.
*

 

[Shike]

haha

mebbe its yer mouse causing nodes in europe to be slow/overloaded...

cant be the routing, nono...

fs goa, educate the staff, this is just embarrassing for you. Should nearly send a mail with compiled answers to PCGamer for a laugh or something.

 

[Chilly]

Well GOA cant do owt about any latency u get from other service providers.

The driver bit is ridiculous tho

 

[Apathy]

GOA should quit the computer game thing and go into medicine.

"Doctor, I often have black-outs and vomit all the time! My teeth are falling out and my urine is purple."

"Hmm...and do you use quilted or non-quilted toilet paper?"

"WTF?"

a.
*

 

[old.Whoodoo]

Firstly, this belongs in the techy section

Secondly, your route shows various drops along the way, and proves nothing about it being GOAs problem. This could range from a crap ISP, crap dial up, the cat chewing on the cables just outside your house, the wrong weather in Germany, too many illegal imigrants using your pipeline to get into the UK, someone forgetting to put 50p in the electricity meter in Stockholms main telephone exchange, or simply a butterfly flapping its wings in Tokyo causing it to rain in Manhatten.

Thirdly, if you are playing ToA on a Pentium I 166 with 56Mb ram you will expect a little lag.

Its lag, we get used to it. You give so little detail about your compaint and the specs of your machine / connection / time of the month that its hard to answer sensibly.

 

[Shike]

Well GOA cant do owt about any latency u get from other service providers.

The driver bit is ridiculous tho

actually, you are alittle wrong here, what GOA can do is to take contact with the company in question that are having problems and at least inform them of that they have some problem with their network.

For an individual its very hard to get in touch and get some sort of serious response from a adminstaff working for a major backbonesupplier and they mostly dont take us seriosly either since we only are individuals. A larger company on the other hand, they cant really ignore that if you get what I mean.

 

[old.Whoodoo]

GOA should quit the computer game thing and go into medicine.

"Doctor, I often have black-outs and vomit all the time! My teeth are falling out and my urine is purple."

"Hmm...and do you use quilted or non-quilted toilet paper?"

"WTF?"

a.
*

*chuckles*

 

[Tafaya Anathas]

Firstly, this belongs in the techy section

Nah, I don't wanna waste the space there with this

Secondly, your route shows various drops along the way, and proves nothing about it being GOAs problem. This could range from a crap ISP, crap dial up, the cat chewing on the cables just outside your house, the wrong weather in Germany, too many illegal imigrants using your pipeline to get into the UK, someone forgetting to put 50p in the electricity meter in Stockholms main telephone exchange, or simply a butterfly flapping its wings in Tokyo causing it to rain in Manhatten.

It was superb 3 month before, and it's GOA's problem a little because if it won't get fixed I'll stop playin daoc maybe.

Thirdly, if you are playing ToA on a Pentium I 166 with 56Mb ram you will expect a little lag.

AMD 1600+ with 512 megs of ram fyi

Its lag, we get used to it. You give so little detail about your compaint and the specs of your machine / connection / time of the month that its hard to answer sensibly.

Ping statistics for 193.252.123.35:
Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 125ms, Average = 88ms

This is enough imo with the tracert log, more then 5% PL = bad connection.

 

[Brolundar]

I think that part from bagnolet down to the end should bother GOA

* = packet loss?

 

[Belorfyn]

Looking at the tracert, it would seem to me the packet loss is caused by the sixth router, since that is the first occurrance. Looks like it changes network, long distance or something there too, since the ping goes up between router 5 and 6.
When it continues to ping the rest of routers after that one, the lost packets can have been lost anywhere on the way, so when packet drops on 15th router, any between 1st and 15th may have lost it.

But since this thread wasn't where the lag is, but about the reply..It's quite unbeliveable. The right reply would had probably been along lines "The problem is between your ISP and WAnadoo and there's nothign we can do about it"..
With answer like that, I'd suspect them answerring wrong message.. But same thing after two messages..Good grief!

 

[Belorfyn]

Oops, read the first message bit badly.. <slaps himself>
You said it was in sprintlink. Well, that's probably the operator your ISP uses for connections going to Opentransit, and I'd be surprised if GOA/Wanadoo/Opentransit could or would do anything about it.

 

[Ormorof]

its the:

"electromagnetic radiation from satellite debris"

thats causing slowdown

pick your support answers from here

 

[Dweller]

actually, you are alittle wrong here, what GOA can do is to take contact with the company in question that are having problems and at least inform them of that they have some problem with their network.

For an individual its very hard to get in touch and get some sort of serious response from a adminstaff working for a major backbonesupplier and they mostly dont take us seriosly either since we only are individuals. A larger company on the other hand, they cant really ignore that if you get what I mean.

Actually, I'd disagree with you there.

You* should contact your ISP and provide them with deatils of the problem (the trace route, ping, etc.) and let them contact any major backbone supplier. GOA aren't responsible for how you connect to their network. If you're having any problems like this, it's down to your ISP to resolve. When GOA have problems with their own network, then it's up to them to deal with it accordingly.

* by "You" I mean the person experiencing the actual problem.

 

[Serdan]

its the:

"electromagnetic radiation from satellite debris"

thats causing slowdown

pick your support answers from here

I like this one:

Terrorists crashed an airplane into the server room, have to remove /bin/laden. (rm -rf /bin/laden)

 

[old.Whoodoo]

Nah, I don't wanna waste the space there with this

Or too dumb?

It was superb 3 month before, and it's GOA's problem a little because if it won't get fixed I'll stop playin daoc maybe.

No its not their problem, they provide the game, not your net connection, Im sure they will miss you too.

AMD 1600+ with 512 megs of ram fyi

No machine is lag proof, background programs, the gay porn you are downloading with P2P, anti-virus software etc can all attribute to lag in any game.

Ping statistics for 193.252.123.35:
Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 125ms, Average = 88ms

This is enough imo with the tracert log, more then 5% PL = bad connection.

No this proves nothing, read the rest of the trace, the problem (as others stated here) starts well before GOA, in fact the company you should be crying at is your ISP and ask them to check their routing, then moan about:

6 * 107 ms 104 ms sl-gw10-fra-4-0.sprintlink.net [217.147.111.113]

7 99 ms 104 ms 113 ms sl-bb21-fra-8-0.sprintlink.net [217.147.96.41]
8 78 ms * 106 ms sl-bb20-par-14-0.sprintlink.net [213.206.129.65]

9 101 ms 88 ms 92 ms sl-bb21-par-15-0.sprintlink.net [217.118.224.34]

10 92 ms 90 ms 68 ms sle-franc1-3-0.sprintlink.net [213.206.131.42]

Then contact Opentransit, then Wanadoo, then phone a random local number and tell them too, as they will probably care more....

yes Im having a bad day

 

[Korax]

yes Im having a bad day

Obviously

 

[Dracus]

heavy gravity fluctuation, move computer to floor rapidly

imo!

/Dracus

 

[Tafaya Anathas]

yes Im having a bad day

Sure you have

When I wrote first time to GOA I sent this to my ISP too. The main reason was that I heard before that someone had a problem like this, wrote to GOA, GOA told ISP to fix connection, connection got fixed, everybody /dance and /happy. The second reason was that my ISP is a little company, there are like 10 ISPs in Hungary but GOA is responsible for Europe daoc-wide, so if they are speaking with sprintlink will lead to a faster improvement.

Or too dumb?

It's not about the connection, it's about RightNow

 

[constanze]

i work for a german game developer and we also got a support center

and this looks like:

XXXX: Bah, another email to bored to read what that gimp wrote...

ZZZZ: Well most problems are coused by old drivers, why dont you copy and paste the text we use for 80% of the emails ???

XXXX: Great idea ! Wanna do a brake for a smoke?

 

[tris-]

ofcourse its increased sunspot activity causing the IP packets to be deliverd via UPS.

 

[tris-]

ok, i just finished 4 weeks of training from wanadoo to work in customer support for their broadband tech dept. tbh, im not suprised GOA are like they are, if they had any input from wanadoo.

2 weeks consist of shit games to get to know each other (what the fuck, thats what breaks and the pub is for) also in those 2 weeks, we found out what the internet was!!

1 week was how to talk to people propley, raport building etc

1 week (final) is the tech training. well fuck me, but if this is less important than playing games then what do you expect? also, in those other weeks, each portion witin that module (or what ever you wanna call it) lasted around 2 hours each. in the tech training week each portion lasts 15 minutes (how to diagnose problems etc). 15 minutes on how to diagnose about 10 different thing.

so now you know peeps, learnin how to describe a famous person to a team mate is more important than how to solve tech issues within a tech dept.