Rightnow is Neverever imo

[ketorgerhall]

Customer (Jerry JONSSON) 05/09/2004 03:37 PM
This is not solved, why the heck do u put it as solved when u havnt updated any info on the hompepagh??????????

Customer (Jerry JONSSON) 05/06/2004 07:52 PM
I still cant find any infromation on ur official website regarding the crash or the rollback of 3-4 mins i msg'd u and it happened on 05/02/2004 and now its 05/06/2004, u should heed more respect and distribute this kind of information when it happens (that it has happened) and aswell when its fixed and possible why it happened.
I would be pleased to see u put up information as soon as possible now cause u still havnt!

ur's irritated /jerry jonsson

Response (CM) 05/06/2004 05:20 PM
Hello,

We'll try to do inform you as soon as possible.

Everything is fixed now.

Sorry for the inconvenience.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager

Customer (Jerry JONSSON) 05/04/2004 12:22 AM
The official website doesnt say anything that excalibur crashed and was rolled back for 2-3mins in game, so i cant be informed or find that information on ur official website and i really think u should put down a note why it crashed and that it crashed.

Response (CM) 05/03/2004 11:35 AM
Hello,

You will be informed through our official website.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Community Manager

Customer (Jerry JONSSON) 05/02/2004 10:38 PM
Why no info yet about this on ur homepage?
Why did it crash?






i mean wtf they put it as solved when they have done nothing to reveal information about it to the public

 

[harebear]

Yep it sucks, but you could atleast if written with full words when you emailed them

 

[Shrye]

Jerry, Jerry, Jerry...(Springer)!












Tbh, you're damn low, crying over them not mentioning a 3 minute rollback on the site - but s'ok I guess, someone has to make a fool out of themself... Just wish it didn't take up time for those with legitimate concerns, but unfortunately it does.

 

[ketorgerhall]

Tbh, you're damn low, crying over them not mentioning a 3 minute rollback on the site - but s'ok I guess, someone has to make a fool out of themself... Just wish it didn't take up time for those with legitimate concerns, but unfortunately it does.

3-4 mins rollback could be a shitload of difference for people, it didnt do me anything but say u drop an artifact mob / mb step / scroll drop/ crafting a leg weapon high quality, so those 3-4 mins x tyhe 2500 players online is pretty big chance someone got fucked over and that they dont even mention the rollback on 3-4 mins or the server downtime for 30-45mins and the crash is pure bull, and the thing that they say i should check official website and they dont post anything u think they doing right? u think their support is awesome and they never not tell u things? im not making a fool out of myself i want them to start informing the community what happens to servers when something happens, like i would do at my work whatever it could happen there that would affect other people/customer

 

[Shrye]

Punctuation and breaks is your friend... Try again, if you want me to bother reading it.

 

[ketorgerhall]

yaya whatever shrye stop being so uptight and smart

 

[Moo]

Punctuation and breaks is your friend... Try again, if you want me to bother reading it.

save your fanboism for a deserving company

 

[Shrye]

save your fanboism for a deserving company

Care to quote me and show where exactly I am expressing my opinion about GOA, or are you just trying to put words into my mouth/fingers?

 

[Jacilja]

least you got a bloody answer, after 8 days of asking why my accounts terminated! and sub page is claiming invoice in process (even though its not ment to run out till 12th)

asked this via 2 accounts and NO responce

 

[Belomar]

I don't get it--you did get an answer (actually, more than one) from RightNow, so how is this "NeverEver"? Also, it makes me laugh to see all those people accusing anyone saying anything in defense of GOA of being fanbois--for my own part, I have so far been happy with all my dealings with RightNow, and I see no problem in expressing this feeling.

 

[Kami]

3-4 mins rollback could be a shitload of difference for people, it didnt do me anything but say u drop an artifact mob / mb step / scroll drop/ crafting a leg weapon high quality, so those 3-4 mins x tyhe 2500 players online is pretty big chance someone got fucked over and that they dont even mention the rollback on 3-4 mins or the server downtime for 30-45mins and the crash is pure bull, and the thing that they say i should check official website and they dont post anything u think they doing right? u think their support is awesome and they never not tell u things? im not making a fool out of myself i want them to start informing the community what happens to servers when something happens, like i would do at my work whatever it could happen there that would affect other people/customer

Get use to rollbacks they've always been around in MMORPGs. When I use to play Ultima Online on Europa server rollbacks of 4hours - 2 days were fairly common place each time they patched the server and it fell over.

For some reason I now have the Asda advert in my head and some woman at GOA slapping her arse saying "we're rolling back ther server here at GOA"

nevermind

 

[Alithiel]

If the server crashes, any changes to your character since it was last saved will be lost (unlike an LD, where the server will save your characters status when your connection is broken). So when you're finally able to log back on, you may find that your character has reverted to how it was 2-3 minutes before the crash.

It's not a roll-back, it's a simple function of how any computer system would behave in the event of a crash.

 

[[NO]Magmatic]

A roll back in daoc, 99% of the time means the server crashed before your character was saved, which means there is no log, there's no save state, there's no record of your actions...

In short, there's nothing GOA or Mythic can do, saving every action at the moment it happens would generate too much lag... So thats why you get 'character saved' about every 5 minutes...

Most roll backs just roll back to that save state, or one or 2 before that (to avoid any duplication problems)...

So just for reference, zone crash is always a roll back to your last save point, only sometimes will they explicitly roll back further then that...

 

[Javai]

I've had two occasions to use Rightnow in last month, first time I was asked for more info and problem was fixed within 24 hours. Second time it was dealt with within 3 hours of my submitting it.

Of course both reports were about bugs which get priority but also the fact that neither of my questions contained abuse and were made up of proper sentences and words probably helped too.

They do also mark things solved when they are solved to their satisfaction rather than yours. I have had experiences where the solution wasn't what I wanted but generally I have found with genuine (in-game) problems (as opposed to subs problems) the response are quick and efficient.

 

[Wazowski]

Well... if we look at it pure technical... Something went wrong with the server that caused the crash.. that we all agree on.. They still have loggs on what have done during those min/hours the roleback was made.
ooh, they could restore what u have lost... but... how long would it take...
If they restore items, experience, realm points or crafting skills gained and lost for one player during the rollback, they will have to do it for all players. The average time to do one person is estimated to 30 minutes, investigation and handling the case included. 30 minutes times 10.000 players (the aproximate number of people affected by this) gives 5000 hours or 714 working days.. Is it now we should say... Start working mates

And can we wait for 714 working days to regain whats lost during the roleback ? And how much support would we get if we now had they all working on a roleback that was 2 month ago ? Would take like 3 month to get help with other things i would guess



Maybe time to play some cs instead if u can't accept small role backs like 2-15 min..

 

[Shrye]

Well... if we look at it pure technical... Something went wrong with the server that caused the crash.. that we all agree on.. They still have loggs on what have done during those min/hours the roleback was made.
ooh, they could restore what u have lost... but... how long would it take...
If they restore items, experience, realm points or crafting skills gained and lost for one player during the rollback, they will have to do it for all players. The average time to do one person is estimated to 30 minutes, investigation and handling the case included. 30 minutes times 10.000 players (the aproximate number of people affected by this) gives 5000 hours or 714 working days.. Is it now we should say... Start working mates

And can we wait for 714 working days to regain whats lost during the roleback ? And how much support would we get if we now had they all working on a roleback that was 2 month ago ? Would take like 3 month to get help with other things i would guess



Maybe time to play some cs instead if u can't accept small role backs like 2-15 min..

You got your numbers wrong, there's only 2500 players online during peak, give or take 500

 

[Wazowski]

i just took a wild guess that all server was affected... but still.. u got the point in how long it would take to recover all that was lost.

 

[sibanac]

i just took a wild guess that all server was affected... but still.. u got the point in how long it would take to recover all that was lost.

hell even if you take 1 sec/player, you'dd still have -+2500 seconds (41 minutes) needed to restore everything meaning a server crash would take an extra 40 mins to get the server back up

 

[ketorgerhall]

im not after the rollback anyway, im after that goa will put up information when things happen instead of fixing em and never let anyone know what happened, why it happened.

And excalibur was only affected server of the crash i talk about

Ofc they cant fix the rollbacks either cause it would take shitloads of time, but what they could do is log onto their website and update with a little note something like this perhaps.

------------------------------------------------
"Excalibur crashed "timestamp" and was down for around "xx minutes", we had to do a rollback of "xx minutes" to restore server back online.
We dont know what caused the crash but looking into it as im typing this.
------------------------------------------------

thats at least something they can be arsed to do

 

[ketorgerhall]

I don't get it--you did get an answer (actually, more than one) from RightNow, so how is this "NeverEver"? Also, it makes me laugh to see all those people accusing anyone saying anything in defense of GOA of being fanbois--for my own part, I have so far been happy with all my dealings with RightNow, and I see no problem in expressing this feeling.

its never ever cause i didnt get the information i was after, they direct me to their homepage and say info should be there.
But it isnt, and still isnt
Only thing they say was that its fixed "DUH like i dont know that since server is running" what i ask is why it isnt any info on homepage and what caused it

 

[IainC]

If the server crashes, any changes to your character since it was last saved will be lost (unlike an LD, where the server will save your characters status when your connection is broken). So when you're finally able to log back on, you may find that your character has reverted to how it was 2-3 minutes before the crash.

It's not a roll-back, it's a simple function of how any computer system would behave in the event of a crash.

What he said.
There was no rollback, hence no news about one.

 

[ketorgerhall]

Originally Posted by Alithiel
If the server crashes, any changes to your character since it was last saved will be lost (unlike an LD, where the server will save your characters status when your connection is broken). So when you're finally able to log back on, you may find that your character has reverted to how it was 2-3 minutes before the crash.

It's not a roll-back, it's a simple function of how any computer system would behave in the event of a crash.

What he said.
There was no rollback, hence no news about one.

Ok so it wasnt a rollback sorry my mistake on that if so, but in ur quote u agree to Alithiel and what he says, hence there was a crash.
Got futher info from rightnow that it was a crash cause by too many players in same zone.

Well thats not the first time excalibur goes down for that reason and i wonder why it seems so impossible to fix that issue, is it some base code in Daoc itself that cant handle 4-500 players in same zone.
On all realms have we experienced the prime time relic raid go down the drain cause of zonecrash.

Also rightnow refeers me to their homepage to seek what happened when the crash occured. Still no information there.

And just because a crash lasts only for 1 hour or so, is it of no insignificance to inform the numerous players playing on excalibur that it crashed and ur working on it, what caused it etc?

 

[old.Whoodoo]

And what would you do with this information.....nothing? From what Ive read here, you seem to be the only person with a problem on this. It happens, DAoC is one of the better games out there for this sort of issue, TBH compared to UO, AC and other such games we dont do bad for stability / uptime / crashes / bugs.

Instead someones real RightNow submission regarding really important issues got pushed to the bottom of the pile while they deal with your whine, nice of you eh.

Im sure if the problem really warrants it (2-3 hour DT or major crash) GOA will tell us all about it, when theres something to tell. Be patient young padawan.

For your pleasure:

 

[Sanzor]

I gotta agree thou, it would be nice to see any info on their homepage...in that way you at least know they discovered the crash and are working on getting the server back up.

But i guess they cba :-P

 

[Shrye]

I gotta agree thou, it would be nice to see any info on their homepage...in that way you at least know they discovered the crash and are working on getting the server back up.

But i guess they cba :-P

I'd much rather they work on getting the server up ASAP, than writing essays for people to read about what they're about to do.

 

[Shrye]

Requiel btw - I'm kinda curious, when'd you join the GM staff, and did you replace any of the others, or are you an extra on top of Zargar/Kemor?

Actually, I'm rather curious ... what does the job include, as a GM? Running events, changing peoples names, banning people and the like? Because if that's the case, seems like it's a rather easy job - or is there more to it than that?

 

[IainC]

Requiel btw - I'm kinda curious, when'd you join the GM staff, and did you replace any of the others, or are you an extra on top of Zargar/Kemor?

Actually, I'm rather curious ... what does the job include, as a GM? Running events, changing peoples names, banning people and the like? Because if that's the case, seems like it's a rather easy job - or is there more to it than that?

Well seeing as you asked so nicely..
I joined the GM staff about a month ago and as it happened it was just after Kemor left. I'm not his replacement though, I'm an addition to the team.
As for what I do, well I do all the things you mention but in addition I deal with RightNow queries (except for subs and billing queries which go to a different department), and I keep my ear to the ground via the E&E team and the various forums regarding problems that pop up in game and need to be fixed asap. I do other things as well as required but that's the bulk of my job.

 

[bahamot]

gah server rollback would be pretty wierd to write on the homepage, as ity happends so often, but why didnt goa inform us that it´s impossible to make guilds on excalibur and some other servers? thats pretty shit imo

 

[Asq]

I'm thinking you'd better be glad they don;t put up every hickup on the "official website". Imagine how much time that would take... time beter spent on answering real Rightnow questions, improving the game, upgrading what needs to be done etc.
Besides, imagine how it would look to people browing the website looking for information to maybe start playing daoc when they run into several dozen of Official Announcements about small roll backs etc...

 

[Shrye]

Well seeing as you asked so nicely..
I joined the GM staff about a month ago and as it happened it was just after Kemor left. I'm not his replacement though, I'm an addition to the team.
As for what I do, well I do all the things you mention but in addition I deal with RightNow queries (except for subs and billing queries which go to a different department), and I keep my ear to the ground via the E&E team and the various forums regarding problems that pop up in game and need to be fixed asap. I do other things as well as required but that's the bulk of my job.

Cheers.