Right BEFORE Lunch

[Zagantia]

I logged a problem with RightNow around midnight last night and had an email back at 10.30 am this morning (which would have been 11.30 in France) informing me they had fixed my problem.

I have seen many threads on here moaning about GOA's customer service.

I would say thats damn good customer service

 

[Damini]

But what was your problem?

 

[Aussie-]

He didnt pay enough and asked GOA to check if that was correct

 

[Zagantia]

I had messed up a quest and was unable to continue it. They reset the quest for me.

Yes it was probably a trivial thing to sort out but it was my fault entirely so I didnt deserve or expect such a quick response and fix.

I see many moans about GOA on these boards but very few people make the effort to commend them when they feel they have had good service.

 

[the_fnord]

Damn... no cheese in this one...
Oh well! I'll give the french a nice soft cheese they like so much!

 

[Aussie-]

- sub pages not accessable.
- autorenew on old accounts
- letting ppl pay several times for same month
- closing ppl account because they 'thought' it was payed with a stolen card
- 4 months and 10 days behind US patch
- no 3rd server for English.
- no special events like the "football game" or "dungeon switch" for English servers.
- server rollback
- servers sucked for months, English servers got their servers updates last.


did I forgot anything ?

 

[the_fnord]

Teh Cheese™ want to Give you teh Royal Cheese Aussie-!

- sub pages not accessable.
~Never had probs with it, except for the hacking incident~
- autorenew on old accounts
~Well, Teh Cheese™ for one thinks that all 3 of them have posted their whine here to~
- letting ppl pay several times for same month
~Same~
- closing ppl account because they 'thought' it was payed with a stolen card
~Haven't it been cleared when they've been proven wrong?~
- 4 months and 10 days behind US patch
~I'd rather have bugfree patches that keep server downtime to a minimum than have the bugged straight away and have unexpected downtime~
- no 3rd server for English.
~still not enough english players~
- no special events like the "football game" or "dungeon switch" for English servers.
~Well seems to me that the non-english comunity in general are more "productive" and don't expect everything to be served to them on a silver plate~
- server rollback
~only right if there has been severe disturbance on the servers, maybe not at the spot u camped but sumwere else in this uite big game~
- servers sucked for months, English servers got their servers updates last.
~only logical as, as stated sooooooo many times before, the english population is the smallest~

Have sum cheese!

 

[Talen]

Originally posted by Aussie-
- sub pages not accessable.
- autorenew on old accounts
- letting ppl pay several times for same month
- closing ppl account because they 'thought' it was payed with a stolen card
- 4 months and 10 days behind US patch
- no 3rd server for English.
- no special events like the "football game" or "dungeon switch" for English servers.
- server rollback
- servers sucked for months, English servers got their servers updates last.


did I forgot anything ?

According to a E&E on prydwen I know, that dungeon switch is inc for prydwen at least Oo

 

[naetha]

afaik, Prydwen server hasn't been upgraded yet.

 

[Zebolt]

Originally posted by Aussie-
- no special events like the "football game" for English servers.

did I forgot anything ?

Well, only that we have had a football game event in midgard/prydwen ^^

 

[PJS]

Rightnow are good at quest resets, Ill give them that.
Thats about it though :/

 

[Arkian]

Nice to see somebody posting a positive experience. It's very easy to develop a bad view of GOA just by reading complaints here on BW, guess it's logical that the majority of people who post are the ones who are unhappy.

My own opinion is that any company has it's percentage of unhappy customers (rightly or wrongly) and these will always be the most vocal. I'm sure if you tried you could find a whole host of people playing on Mythic's US servers, or Asheron's Call, Everquest, Star Wars Galaxies etc etc, who have the same low opionion of the customer service provided by these operators.

For a company with ~29000 active players at peak times (must be much more than this subscribers), the actual number of seriously unhappy people seems quite low.

 

[ormorof]

Originally posted by Aussie-

- no special events like the "football game" or "dungeon switch" for English servers.


did I forgot anything ?

yes, there was a football tournament on mid/pryd

 

[svartmetall]

Originally posted by Zagantia

I would say thats damn good customer service

I would say that's damn rare...but good for you if you actually got something out of GOA.

 

[old.Tohtori]

*looks at Fnord obsessive attempt to create a new (tm) with the cheese...*

Hmmm...

*takes a few steps towards his Wargear(tm)*

 

[the_fnord]

Originally posted by old.Tohtori
*looks at Fnord obsessive attempt to create a new (tm) with the cheese...*

Hmmm...

*takes a few steps towards his Wargear(tm)*

*Teh Cheese™ don't understand what the heck Tohtori is rambling about and rolls on*

 

[Gladiatorrr]

Hello, I had a problem with the same kind of thing, it was 2 quests i was doing both unfinished and some how the items i needed for the quests went missing.
I email GOA i think it was and they sent me an email back saying in-game type: /appeal
Now i have done this and nothing works!
Could you please tell me the email address you sent yours too
Thank you.

 

[chretien]

You use Rightnow - go to camelot-europe site and go in through Help then customer support. You don't email anyone. I'm imagining that you probably emailed Mythic as /appeal doesn't work on the euro servers.