Post by JamesEA re:performace

[pikeh]

Guys,

I've posted before we're always looking into performance and crash issues. I can only repeat myself so many times

This kind of stuff is always a priority, but currently there is no one "big issue"

Players are experiencing different types of problems based on a number of factors, it's impossible for me to provide service for each issue.

We've got the first Grab Bag coming up, this is where we answer burning community questions and let you know what we're working on.

We won't ever be done until everyone who meets our minimum reqs can play our game with little if any problems. While that's a utopian ideal we are always working towards that goal.

Most people aren't experiencing any technical problems, but we realize that to you, if you can't play the game personally, then nothing else matters.

Do know that when I'm not posting I'm spending my day tracking down what I've read on these and other forums, or have received in our feedback queue, or talking to QA about what they're seeing in their bug reports and then to production about where we stand with certain fixes.

We're constantly advocating for the players and provide a report each day based off of what we read and see throughout the community.

Take confidence in the fact that we're always working for you and with you, my apologies if you feel we haven't communicated enough, we'll make sure to step up our efforts where necessary to give you the kind of support you need even if it's just to let you know we hear your concerns.

Right now we're looking into the stuttering, hitching issues players have been posting about. We have a number of leads and hope to begin clearing up these issues as quick as we can.

CTD's, black screens, and other bugs are always being looked into. Due to the variety and randomness of them it's hard for me to comment on any particular issue other than to say we'll fix them as soon as we can, everytime you see a "server maintenance" or "server update" we're fixing dozens if not hundreds of little tiny things at a time that can contribute to correcting the problem's you're experiencing.

We're proud that the game we've launched is solid and stable for most of our players, but we'll continue to work with those who aren't having a satisfactory experience to make it even better.

Thanks all

They are working on it apparently!

 

[Narzeja]

They are working on it apparently!

Yes of course.

 

[pikeh]

Yes of course.

Hope springs eternal, as they say

 

[VivaLaDan]

Well at least they know they ain't communicating enough

 

[Chunderpants]

Sorry to be the cynic, but 80% odd of his post there is just salesmanship blurb people want to hear. Whether its true or not, hes hardly likely to come and say "well we launched the game and now we're sitting on our buttocks playing Hearts. We might get round to looking at some technical issues sometime."

Again...sorry. Im posting after trying for the upteenth time of trying to log into the game but all I get is an authentication error, like a lot of people, and getting no worthwhile response. I pray that I could even get into the game to witness some stuttering!

 

[Calaen]

its hard to even consider that they are doing nothing about it, to even think that means you must be really special. As the guy said if you aint got a problem you do not care. If you have you dont give a shit if everyone else is fine. They have released a pretty solid game and I believe they are working on fixing the problems that they have encountered so far.

In a couple of months the same people will be moaning about getting their char better spells.

 

[pikeh]

its hard to even consider that they are doing nothing about it, to even think that means you must be really special. As the guy said if you aint got a problem you do not care. If you have you dont give a shit if everyone else is fine. They have released a pretty solid game and I believe they are working on fixing the problems that they have encountered so far.

In a couple of months the same people will be moaning about getting their char better spells.

Like I said in another thread, whatever happens someone won't be happy with it.