Possible tip for those with item queries.

[Bugz]

If the CSRs cannot/will not reimburse items for you and the ticket is closed, open a new ticket and ask to speak to a supervisor about the issue.

According to one fellow of WHA, you have more luck of a reimbursement / issue being sorted doing this.

Taken from: What do we have CSR's for if they are only rude and cannot help with anything - Page 2 - Warhammer Forums

 

[Cadelin]

Its a simple fact of customer service. Kick up enough shit and something will get done. Especially in cases like this where it doesn't actually cost them anything to replace the item. What costs them is the CSR spending time dealing with you.


If you start being rude or abusive they can ignore or ban you but if you stay polite and keep pestering, they will eventually give in simply to stop you wasting their time. It might not be items but they can always give out a few free days etc.