Wonder how your reaction would be to the following.
Lately i have been camping for Orions belt encounter a lot,2 weeks real life to be exact.(famous for my luck)
When it finaly popped i was grouped with my bufbot and two other players,at the end of the fight 3 out of 4 had credit and i had none.
Thinking this was not working as intended i filed a complaint with the customerservice explaining i was not a happy camper.
surprise surprise....
Thank you for the report, we will investigate the reported issue with this encounter. We cannot grant encounter credit however, to some degree we have to rely on the game mechanics as they are implemented. We focus our efforts on identifying and, when possible, fixing the problems and should you have any more information regarding the circumstances under which this encounter is causing problem, please report them, it may speed up investigation and a possible fix.
In my opinion this boiled down to thanks mate,let us finish our lunch and get lost.
Still being not happy i asked em to either reset the encounter(so i can kill the stupid mob again) or give me the credit i should have gotten the first time,cant take another 2 weeks sitting at that stupid isle.
Please realise that no-one and least of all us forced you to camp an artifact for 2 weeks.
In the large majority of cases artifact and other encounters give credit. In some isolated cases they don't. It's bad luck and that's it.
We do not grant artifact credit and we don't pop artifact encounters.
Cant help wondering why its called "customersupport" if theres no support given.
Being very mad at the moment im tempted to go to the other side of the pond so i have at least ingame support instead of some "sorry we cant help you with that problem" script generating autoreplies.
How would you guys react to the situation?
Lately i have been camping for Orions belt encounter a lot,2 weeks real life to be exact.(famous for my luck)
When it finaly popped i was grouped with my bufbot and two other players,at the end of the fight 3 out of 4 had credit and i had none.
Thinking this was not working as intended i filed a complaint with the customerservice explaining i was not a happy camper.
surprise surprise....
Thank you for the report, we will investigate the reported issue with this encounter. We cannot grant encounter credit however, to some degree we have to rely on the game mechanics as they are implemented. We focus our efforts on identifying and, when possible, fixing the problems and should you have any more information regarding the circumstances under which this encounter is causing problem, please report them, it may speed up investigation and a possible fix.
In my opinion this boiled down to thanks mate,let us finish our lunch and get lost.
Still being not happy i asked em to either reset the encounter(so i can kill the stupid mob again) or give me the credit i should have gotten the first time,cant take another 2 weeks sitting at that stupid isle.
Please realise that no-one and least of all us forced you to camp an artifact for 2 weeks.
In the large majority of cases artifact and other encounters give credit. In some isolated cases they don't. It's bad luck and that's it.
We do not grant artifact credit and we don't pop artifact encounters.
Cant help wondering why its called "customersupport" if theres no support given.
Being very mad at the moment im tempted to go to the other side of the pond so i have at least ingame support instead of some "sorry we cant help you with that problem" script generating autoreplies.
How would you guys react to the situation?