Omg...help!!

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old.Kioshin

Guest
OMG, help me...my account has been closed and i dont have ONE clue why...i just subscribed another 6months on..!! please please help!:( :puke:
 
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)nick(

Guest
I have exactly the same problem with both of my accounts. It says my account has been terminated and to contact customer support. Anyone else getting this problem?
 
K

kemor

Guest
Could you :
1- send a report through RightNow about this
2- send me an email with your NAME & LASTNAME (the ones you used to register) at kemor@goa.com with subject "ACCOUNT TERMINATED PROBLEM".

Thanks.
 
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old.Kioshin

Guest
and are you ever gettin a payment plan with DebitCard?
 
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inqy

Guest
erm...I've done everything you've asked Kemor except I cannot submit it to rightnow as I cannot find how/where you do this.

I've searched through and checked for similar problems and there is nothing logged. I cannot access 'My Account' on the daoc-europe.com site as it's temporarily unavailable. :/

ARGH! I just want to play the game. ;[
 
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old.Kioshin

Guest
ARGH!!

WOT SO I AINT GONNA GET THIS GAME BACK ON WITHOUT SUBSCRIBING AGAIN!! :eek: :eek: :eek: :eek: :eek: :eek:
 
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ghostspawn

Guest
Arse-grapes. I had a friggin awful day at work, told my boss that the financial director can go fook herself (as you do) and just generally felt lke crap. I was looking forward to an evening of fun with my lowbie nuker and looks what happens - Account terminated.
The funny thing is I was desperately trying to remember who I must of pissed off... It feels like weeks since I've sworn at anyone in game, and the goober deserved it! (polishes shiney halo, +3 to innocence). Then scammylot homepage was down, barrysforums down... thank fek I waited a couple of minutes and found out what actually happened.
I guess I'll just have to go give the Wifey some snuggles. lucky her, a whole evening of attentive Hubby
:D

P.S. Anyone seen those photos of the new featherless chickens? I'm gonna have nightmares over that freaksome beast!
 
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old.lathoniel

Guest
ok, sent email but whers the link on daoc-europe to pay, is it in my information or modify my account, ive looked everywhere but no sign, this seemed a lot easier first time :(
 
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old.Kioshin

Guest
wot...so am i gonna get my account put back on....and i know who i pissed off...he is on msn....wait until i see him...if they dont put me back on ...HE DEAD!
 
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old.lathoniel

Guest
this is rediculous. what a pain in the backside. PLEASE someone help me. whers this link.
 
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old.CrimsonHaze

Guest
And I can't see how you post a question there - it just seems to be a query tool for old answers :(
 
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old.Mainiusiah

Guest
Grrrrrr,

4 days I've had this game and Im hooked :)

But now I cant get on and im wondering how long it will last 4 and wether to pay for the subscription after my month is up. I think I will but Im annoyed that its down.
 
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old.CrimsonHaze

Guest
You'd think they could email all effected account holders with a situation report and estimate on time to fix
 
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old.lathoniel

Guest
tut tut GOA, sort ur web pages out folks, this is a major bug, cant pay if ur a week late, not very good marketing ploy that eh, looks like ur creating more work for urselves.

looks like its counterstrike for the night then bah, curse u
 
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cjc1665

Guest
Obviously, anyone who's had their account sorted out will be busy trying to get past the dodgy patch server, but I'll ask anyway.

Has anyone had their account reactivated? I sent my emails as per Kemor's instruction about three hours ago, and have only received a message saying it will be sorted in 24 hours.

I'm not asking to have a pop at goa, because they've obviously got bigger fish to fry at the minute. I just want to know if anyone has had their account reactivated.

*weilds no-flame (tm) shield*
 
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inqy

Guest
I received no word back. But I managed to login to 'My Account' and paid for another month. I just hope I don't get billed twice for the same month. :/

I've just managed to login to daoc, so that worked for me.
 
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old.McSporran

Guest
So we have to repay our subs to get past account terminated message?

I thought subs was automatically taken every month unless we cancel account, i really dont want to pay twice.

If your reading this thread Kemor any advice on what to do would be appreciated at the moment Daoc homepage still says account problem is fixed.
 
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old.LittleDwarf

Guest
Well I have the same Account Terminated problem sent a message to Right Now yesterday afternoon just checked my e-mail and this is the response I got this morning.

Response (CS) - 05/22/2002 10:32 AM
Hello,

We apologize for the inconvenience we have caused you.
We have a technical problem for the reconduction of all the subscriptions, and our technical staff is trying to arrange it as soon as possible.
Everything should be in order in a couple of days.

Thank you for your comprehension.

Sincerely yours,
---------------------------------------------
European Dark Age of Camelot Customer Support


OMG a possible 2 days without playing my cute little healer I may have to .....go....go....go outside


:m00: :m00: :m00:
 
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ghostspawn

Guest
My rightnow reply: (afaik I had no problems at all with billing.)

Hello,

We have re-opened your account...

For your info, your subscription period for one (1) month will be renewed as soon as possible because we have a technical problem...

If you want to change your billing plan or terminate your subscription, thanks in advance for waiting that the process of the next subscription be done (due to this technical problem).

Sorry for any inconvenience...


Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
 
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old.Taltos

Guest
not having much luck here myself either

carnt log into rightnow to request help as my account is closed
how do we get round this problem ive sent an email to kemor as requested and havent had a reply yet.
:( :(
 
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old.LittleDwarf

Guest
My account is closed to but I can still get into rightnow, here's the link http://www.camelot-europe.com/en/aide/faq.php

Also I've seen a few people say they cant find how to ask a question just click on any one of the Subjects and a Link should appear on the top left saying Ask a Question.
 
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old.McSporran

Guest
I sent e-mails to rightnow and Kemor yesterday and have only had an automated reply from rightnow saying problem will be looked at in 24hours.

It would be nice if someone from GOA could post here or on camelot-europe homepage saying whats going on rather than e-mailing those affected individually.

Am i waiting a couple of hours days weeks or what?.

Just a lttle feedback would be appreciated.
 
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old.lathoniel

Guest
send a mail yo noreply@goa.com m8, ul probably get the letterthat weve had about its going to be sorted, but at least theyll put u on the list, the problem i think is that if ur overdue on a payment and try to load the 'my account' webpage on daoc-europe.com it comes up with an error on the script. i had a look at the code, and the text for paying an extra month should be there but i imagine due to error its not being shown, so either their gonna reopen every persons account, to which u should send em the mail, or their gonna fix the page, so everyone with the problem can pay, but eh its raining outside, ddo something else instead, like phone ur mom, that should take 3minutes of ur life up, what then eh? i dunno!
 
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old.dangleberryfinn

Guest
well its seems they have gave feedback although its pretty dam useless to me lol. i just looked on the camelot europe site, says that on may 21st all accounts with missing info or billing prob was terminated and u have to just go into my account and make sure info correct and select a payment plan.... it may work for sum of u guys i sure hope it does, but i cant even access my account coz it says login or pass invalid which they arent :( oh well i spose i just go pull my hair out coz i cant play
 
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old.McSporran

Guest
ok resubscribed and everything seems fine now....seems they lost my date of birth.

Just have to check I dont get billed twice now...my faith in GOA not too high
 
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old.dangleberryfinn

Guest
just wondering, did u do it in the registration part and or my account?
 
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old.Taltos

Guest
ive got an email back saying they have a problem with the subscriptions, should be fixed in a couple of days:(
 
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inqy

Guest
I just got that email too. I've sorted it myself by re-subscribing.

Read this!

Seems I luckily did the right thing :)
 
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