OMFG @ rightnow

[Kobold]

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It describe very good how to wiew you're question and answers etc, but how the hell do I SEND a fucking question to rightnow....is it something wrong with my account or sumthing, this is dam annoying, I only find FAQ all the over the place and NO link like "PRESS HERE TO SEND A QUESTION TO RIGHT NOW"!!! FFS I'm pissed.....

Goa

 

[Kobold]

I found this email link there: subscription@goa.com and sent it to that email, but I don't think that is the right way to do it.

 

[Bourne Identity]

hey mate i had the same problem took me a fuckin hour to understand how to send a question... look what you gotta do.. go to the public answers press on one of them and then you'll get a new tab called "Ask a Question" =) and they say that they will answer you in the next 24,48 hours... most of the times it's a lie, i got my answer after a week =) good luck then

 

[llixeraxu]

yeah its terrible i had the same problem yur not alone!

 

[Bourne Identity]

yeah that's for sure...

 

[Gohlanchdir]

Well eternal, i had the same problem with mine, can`t remember how i solved it though.

But if the problem is not account related(so that you don`t have to add your password or other datails) it is acctually a quicker way t solve issues or questions. Each server has different E&E members for the different realms. Dunno if they are added on camelot-europe.com yet, but they will be.

What you do is msg them ingame and ask the question, and they will post it directly to to Zargar/Kemor/Camber. This must not be abused, but for simple questions and problems most of the E&E members can answer you or find it out for you.

What E&E members say is not the same opinion as GOA, and they are in no way working for goa, neither are they moderators etc.

But they can help you-----



NOTE: For those of you that doesn`t know what E&E is here is a short introduction:

The E&E team are players just like you. But these players want to do some more for the game and have been handpicked to be a "link" between GOA and the players. They do report bugs, bugabuse and things that violate the CoC. But their main goal is to make the game more enjoyable for all. So they are not "spyes" for GOA, like some people think. But they are here to help other players.

Current E&E on exc, Not sorted by realm, but you will recognice some of them:

Lee / Hannah
Hibernian/ Shivadur
Verata /
Freda /
Aeiedel / Aeiedil
Sinta /
Elryrith /
Grilf /
Hildyfons /
Drolin /
Rei/ Vash

 

[old.giriam]

I had the same problem aswell, somewhere on the pages there is a little paragraph that says you have to actually *read* a topic in the faq before you can post a question. so click on a patchnote or something and THEN you can post. stupid system.

G

 

[Gohlanchdir]

Originally posted by old.giriam
I had the same problem aswell, somewhere on the pages there is a little paragraph that says you have to actually *read* a topic in the faq before you can post a question. so click on a patchnote or something and THEN you can post. stupid system.

G

Well acctaully it`s not that stupid system. It prevents the people at goa(who has enough mails as it is) to not be spammed with the same question 346 times if there is a bug one day.

 

[Kobold]

Thanks for the replys, good to know it's not me that is blind/stupid

What I wanted to ask is to restore my old lvl 42 bard witch I deleted a while ago, casue I heared that was possible. Cause lately I play hero and for that to be fun in RvR a good bard is required..or at least any bard. And it's not many of em avalible, so I thought maybe I'll play my old bard again

/EDIT
Ah now the "add a question" tab appear after I red an answer first....thats a very stupid way to do it imo, and by doing it that way theire customers will only be more aggresive and get pissed of cause they can't even get in contact with customer support to report theire problems. Or at least put that in the help info, that you have to read one answer first....sigh

 

[Gohlanchdir]

Eternal if you ever need a bard msg me......i am allways up for it

 

[old.NorME]

It's not stupid.. It is incase the answer actually is in the database already

And they said something about not possible to restore deleted chars before 1.52.. If u read some of the info in RightNow u find some stuff actually



All my rightnows have been answered fast and good.

 

[Kobold]

Oh dam, I'd better cross fingers then
Hmm thats not a very good backup solution they use then I'll say but nm, I can live without the bard too, just heared it was possible to restore it.

 

[old.NorME]

said something about difference in character save after 1.52 so the files would be corrupt in earlier patches.. :/

 

[old.NorME]

Found the post.. it was on news page...

Regarding the restoration of characters :

In one of our previous Friday-on-some-other-day news, we explained how the restoration system worked. With the patch 1.52, the structure of the characters database changed and some of the saves from 1.50 are no longer valid in 1.52. This means that we will not be able to restore any character deleted under the patch 1.50.
For now, it seems that the characters deleted in 1.52 are restorable, and we are in contact with Mythic to get more information about this topic.

---
there u have it..

 

[old.giriam]

Originally posted by Gohlanchdir

Well acctaully it`s not that stupid system. It prevents the people at goa(who has enough mails as it is) to not be spammed with the same question 346 times if there is a bug one day.

yeah i understand thats the idea behind it. im far from convinced that it works though. people who dont find a support email will use subscription@ instead.

trust me on this, the right way to go around this is to make the faq easily accessible - not to make the support email hard to find.

G

 

[Kobold]

No new mez machine in hib then I guess, but at least it's worth a try

thx for the info btw

 

[drummer]

ooh ashame you don't bring Eternal back up
He rUlEd big time

:touch: Eternal

 

[Keri]

Originally posted by old.giriam


yeah i understand thats the idea behind it. im far from convinced that it works though. people who dont find a support email will use subscription@ instead.

trust me on this, the right way to go around this is to make the faq easily accessible - not to make the support email hard to find.

G

A better way for GOA to get people using RightNow more would be to have a BIG notice saying that to ask a question, you must read the answer to an existibg one first, and once you have read it, the "Ask a Question" tab will be available.

 

[Treson]

Well i couldent figure it properly out either, but i just made a new question(even though it was a topic/link with it there already).

 

[Kobold]

good news: GOA responded pretty quick, faster than I aspected

sad news: this was theire answer

Response (CS) - 11/14/2002 10:42 AM
Hello,

Unfortunately, we no longer have any backups for this character.

 

[lofff]

i almost kicked my comp when found that problem myself with rightnow. bit anoying

 

[Kobold]

Originally posted by lofff
i almost kicked my comp when found that problem myself with rightnow. bit anoying

I did kick my comp

 

[lofff]

Originally posted by old.Eternal[EW]

I did kick my comp

right now = evil

ur comp = ur friend

 

[lofff]

and dont forget they will spam ur mail with 2-3 msgs each time u report sth in right now