Well heres an o2 whine. Basicly I took out a contract back in July and got a new phone, I was on the o2 100 plan, which I think is £25 a month (and I even took out insurance, they should be bloody greatfull). After a series of discussions with the lady in store she assured me that I would be able to change my tariff if it didn't suit me as I hadn't been on contract for a while and didn't really know how many minutes or texts I used.
After a few months of using the tariff i've come to realise that I could use more minutes and texts as i've been going over with both recently. I logged in to the o2 website and found some nice tariffs, namly 'o2 Online Offpeak 500 texter' which, if bought on a 18month contract, gives 750offpeak calls and 750texts which would be great for me, as the majority of my calls are during the weekend or at night anyway. I thought wonderfull, as it was the same £25 that i'd been paying already!
I phoned them up and discussed it, only to find that I can only get this tariff if I orginaly bought the phone and contract over the internet. I wasn't best pleased about this, the main thoughts running through my head were
'it's the same bloody company, why are they being such pedantic bastards?'
I explained to them how I would have taken them up on this offer over the internet if their sales advisers would have advised me thats where I could get four times the amount of minutes/texts for the same price, however they neglected to do so.
I'm basicly writing this to ask you guys what I can try and do about the situation. I don't want to be stuck on this calling plan for another 14months, heck even the new orange payasyougo sims would suit my need for £10 a month, so im pretty pissed off that my current contract company can't just give me the damn tariff
*sigh*
After a few months of using the tariff i've come to realise that I could use more minutes and texts as i've been going over with both recently. I logged in to the o2 website and found some nice tariffs, namly 'o2 Online Offpeak 500 texter' which, if bought on a 18month contract, gives 750offpeak calls and 750texts which would be great for me, as the majority of my calls are during the weekend or at night anyway. I thought wonderfull, as it was the same £25 that i'd been paying already!
I phoned them up and discussed it, only to find that I can only get this tariff if I orginaly bought the phone and contract over the internet. I wasn't best pleased about this, the main thoughts running through my head were
'it's the same bloody company, why are they being such pedantic bastards?'
I explained to them how I would have taken them up on this offer over the internet if their sales advisers would have advised me thats where I could get four times the amount of minutes/texts for the same price, however they neglected to do so.
I'm basicly writing this to ask you guys what I can try and do about the situation. I don't want to be stuck on this calling plan for another 14months, heck even the new orange payasyougo sims would suit my need for £10 a month, so im pretty pissed off that my current contract company can't just give me the damn tariff
*sigh*