New to the game, can't log in , help if you can!

L

Llendil

Guest
Hi all,

I finally bought this game....the last time I played it was during the beta test.

I have managed to register an account on the camelot-europe webpages and I have a subscription id and game id (with passwords). I have checked the status of my game password and it says OK on the camelot europe site.

But when I log into the game I cannot. I receive a pop-up instantly that says invalid username and password.

I have tried changing my game password multiple times and retrying, I have cut and pasted the password in to avoid mistakes, but it is all to no avail. I cannot get in.

What bugs me is that the 'Invalid username or password' pops up instantly and I cannot even tell if the application is accessing the login server or not.

Whilst the 'invalid' pop-up is on the screen the login screen status window still shows that the application is trying different login servers. No joy though :(

Has anyone else suffered this? Is there just a delay in the login information hitting the game servers? Is there a magic route in?

My system specs:

Pentium III 600Mhz
NTL Cable Modem with Linksys BEFSR41 router (I have tried setting my PC to act as a DMZ whilst logging in - no joy either)
Win2k
GeForce3 Ti500
Creative Labs Live! 1024 Soundcard (with new driver pack)
DirectX 8.1b
Win2k/XP Detonators (October dated version)
 
R

Ragnarok1978

Guest
The first ever time you installed, and typed your CD-key, did the game do a short update and then say that the application needed to be restarted?

If not, maybe you should try reinstalling the game, and then triple-check that you are 100% you type the correct game-id and game-password to play.
 
P

phillies

Guest
Check if the led in your caps lock is broken ... mine is, and it took me some time to figure that one out ;)
 
A

arkanaz

Guest
UGH! I have that same problem.. just tryed to reinstall too... nothing happened. nor can i login on the DAOC Faq thingy they have going (requires game login/pass). wich pretty much sucks!
:(

**EDIT**
---Quote-----------------------------------------------------------------------
The first ever time you installed, and typed your CD-key, did the game do a short update and then say that the application needed to be restarted?

If not, maybe you should try reinstalling the game, and then triple-check that you are 100% you type the correct game-id and game-password to play.
---/QUOTE---------------------------------------------------------------------

Did as for restart of launcher and i have checked my spelling. :/

---QUOTE----------------------------------------------------------------------
Check if the led in your caps lock is broken ... mine is, and it took me some time to figure that one out
---/QUOTE---------------------------------------------------------------------

It isnt :) checked that too.


Arkanaz
-------------
Excalibur: Level 0 cuz game wont let me in :(
 
V

VidX

Guest
Haven't heard of this one before :(

Only thing I can recommend is that you use RightNow and see what they can come up with.
 
N

Nalikin

Guest
Never had that problem , but bear in mind if you opt to change your password at the account screen and you try to log into the faqs section , you have to use the ORIGANAL password you were given
 
L

Llendil

Guest
Hi again,

I have used that subscription@goa.com e-mail address twice now in the last 48 hours and I have had no response from them. I get the feeling that GOA are shockingly bad at customer service compared to the US support team.

I can log in with my subscription ID to the Camelot-Europe site quite happily and I can change my Game ID password quite happily, it just boils down to the fact that the sodding thing doesn't work on the actual login servers.

This may just be a problem with New Account users like myself which is why it hasn't popped up in a major way. I just wish that I could use the US support to resolve this (i.e. phone them!) rather than sending an e-mail to what at the moment seems like a house with no lights on.

The stupid thing about Right-Now is that you can't submit a question without a Game ID - how dumb is that?? Why not link it to the Subscription ID??? I can't even use the damn thing to raise a problem!

Is there any chance someone could raise a post for me stating that New Account users like me cannot get in at the moment? I would be very grateful.
 
B

Brannor McThife

Guest
Um...ahh...well...

Yesterday was Halloween. And the French celibrate it...and take today off...so um...

1 + 1 = ?

:m00:

-G
 
M

mr_sam

Guest
got the same problem

I've just bought the game today, and a dude of mine did the same thing..
We got the exact problem with the login as posted in the first post..

Also heard from 2 other guys that they havent been able to login yet and they've had the game for like 2 days now..
 
B

Brannor McThife

Guest
VidX has already raised it with GOA. As soon as a GM checks their forums they'll know... From personal experience though, I hate to have to say it, but I doubt you'll get a response from anyone till sometime Monday... :mad:

-G
 
M

mr_sam

Guest
Dont they have any staff working at weekends?

Hopefully they will get their fingers out their ass***** before Monday, with so many paying costumers then things gotta work smoothly!...

I now know that its not an unique issue, so personally I'd be pretty mad if this werent fixed by tomorrow (which I deep inside know it wont). Theres nothing more irretating to have bought a new game, come home and then find out it doesnt work..

If anyone knows a GM, politely kick their ass from me :)



SaM
 
K

kemor

Guest
Evening folks,

1st of November was indeed a public holiday, hence, low staff at GOA. While you'll get a more detailed answer from the CSRs, just some things I wanted to post:
- After subscribing, check your "account" section on the official website and scroll down to the "invoice" part. There, see if you subscribed ok and check the dates. Under some circumstances, there can be a delay up to 24 hours between you signing up and your subscription starting (billing process, check with banks, etc)
- Be sure NOT to copy/paste your password from the email you received. Type it in manually. (If you DO copy/paste, try in something like notepad before, copy/pasting from emails often puts a blank at the end).
- You got 2 things to help you if you can't get things to work: Rightnow (http://faq.camelot-europe.com) and subscription@goa.com (that's for billing/accounts problems ONLY). When using RightNow, you will need to check at least one FAQ before being able to "ask a question" (button will appear as soon as you check a FAQ).

I'll contact the billing folks as soon as possible to see about the new accounts issue.
 
L

Llendil

Guest
Thanks Kemor - glad you are able to help us out.

My wife and I can't wait to play.

Its been a long time since I last saw DAoC - I played in the beta and I remember you from the boards before they vanished.

I have PM'd you with my Subs IDs - it might help them track any problem down.


Cheers

Berek.
 
M

mr_sam

Guest
I looked at the invoice, and it seems pretty ok to me...


Free month from 11-01-2002 to 11-30-2002 amount 0.00 € quantity 1


Didnt find any help at your FAQ site, so I mailed
subscription@goa.com ..
- Your question has been received. You should expect a response from us
within 24 hours. <-- 24 hours,, wanna see that before I believe it :)
 
B

Brannor McThife

Guest
Shares a highfive with VidX.

Now, who's going to pay for the biscuits we put out for him? ;)

-G
 
L

Llendil

Guest
O...K....

Tonight at 1.50am I received 3 e-mails from daoc@camelot-europe.com. All three were the auto-generated ones that contain the CD-Key, Subs ID and Game ID plus passwords.

I may have generated them by selecting lost password in the Right-Now log on screen (it occured to me I could test to see if my userid had actually been set up to see if it sent my password to me), but I cannot be sure as I have tried since and nothing has happened.

What I received was three e-mails, definitely with my CD-Key details, definitely with my Subscription ID and password that I have been using and the right Game ID, but the Game ID password was different. Hooray I thought, I might have hit something here - my password is different.

So I logged onto DAoC and lo and behold, I got into the game trouble free! Hooray!

BUT and I sincerely hope this is normal.....

When I accessed both Excalibur and Prydwen to set up a character, I found that both had four characters on varying from Level 15 up to Level 38. Do I get pregenerated characters or is there something seriously f*cked up here? I have a horrible feeling I now own someone elses characters on my CD-Key, or just as bad, the registration server was so screwed, it has assigned me with someone elses Game ID and not autogenerated one properly for me.

Thoughts anyone? Do I really have a level 38 pregenerated character?

Can one of you others with the login problem try and retrieve your Game ID password using the Right-Now Login screen and see what you get?
 
M

mr_sam

Guest
Seems very weird, and im pretty sure its not ment to be like that..

Happy to see u got your game working, hopefully ill get mine to work tomorrow (else ill be kicking someones ass:)
 
L

Llendil

Guest
Kemor - can you read your PM - got a very dodgy account now.
 
R

Rawkir

Guest
Well my friend bought an account yesterday, same problem as described here, account and password incorrect.. We tried new passwords etc. and nothing helped. I sure hope GOA gets its arse in gear over this, gonna be a lot of players with new accounts getting stressed :p

And pregenerated characters? rofl, maybe they are feeling so sorry for you they decided to help you along levelling :)

Or more likely, something has screwed up, you probably have someones characters there :-\

[Edit] Just an extra bit of information, we could log into RightNow using the game user and pass, just not the game itself :-\
 
M

mr_sam

Guest
Frustrated...

To my big regret I wake up and try to login..

Account or password incorrect :/

2-day of not being able to play my new game, this is getting frustrating....
 
S

SilverHood

Guest
accounts are meant to be empty when you buy them

unless GOA messed up... trying logging in and see wheter the guy is in a guild... find out if he has played recently :cool:
 
M

mr_sam

Guest
Seriously I've mailed both support@camelot-europe.com and subscription@goa.com , and havent heard a single word from anyone yet.. I find this costumer service VERY bad and I find it very concerning that no one has touched this problem yet..

This is turning more into a general problem than a unique, why not execute it before it gets to heavy and irretating..

>>Your question has been received. You should expect a response from us
within 24 hours.<< why keep peoples hope up with such an email, my 24 hours has pasted, how long time more should I expect to past, before someone notices my problem
 
S

SilverHood

Guest
it's GOA... who knows how the greater paris ZOO works, oops, I mean how their office works.

wait til monday

good things come for those who wait
 
A

arkanaz

Guest
Hope they are trying to fix it today, subscription pages have been down most of the day...
 
M

mr_sam

Guest
fixed..

They fixed my account, so im ready to go..

No more negative words from me :)
 
L

Llendil

Guest
Well...mine and the wifes was fixed yesterday. I got an e-mail confirmation of correct game IDs for both of us.

Basically the registration server was up the spout and wasn't turning out new Game IDs for new registrants. If you haven't had a response yet, make sure you copy the details of each e-mail you send into the chase up that you send along with e-mail IDs - that will at least make GOAs job a little easier and ensure that your e-mails are all dealt with at once.

Hope you have success soon m8.
 
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